Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Here are some best practices for collecting customer feedback. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

The Product Coalition

OCTOBER 15, 2024

Have you ever seen customer satisfaction or felt market readiness? Even if you are used to dashboards, not every outcome is measurable, and you must not confuse the outcome with your progress monitoring. That’s true in general, and planning for outcomes makes it even more difficult.

Customer Experience 136

Customer Experience Systems Review Roadmap Customer Satisfaction 136

Userpilot

DECEMBER 18, 2024

Funnel analysis : Track users through various stages of the conversion funnel (from sign-up to paid user) and uncover any drop-off points where users churn. Page load time & performance metrics : Measure how quickly your application loads and performs, which directly impacts user satisfaction and retention.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Book a Userpilot demo to see how you can track all your metrics in one place.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Userpilot

JUNE 28, 2023

TL;DR Creating an effective customer feedback question is key to understanding your product and how your customers experience it. Good customer feedback questions for market research help you understand how your user found your product and why they chose you over the competition. If yes, please list them.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. It’s linked to positive WOM and reduced customer acquisition costs.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

SEPTEMBER 4, 2024

Well, sorry to disappoint you, but you might be getting excited about the wrong marketing metrics. Userpilot is a product growth platform that you can use to collect, visualize, and analyze user behavior data in custom dashboards. It helps identify at-risk customers and opportunities for increasing engagement.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. How to measure product performance?

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. What are marketing surveys?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market penetration is about increasing existing market share with existing products. Let’s get to it.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

NOVEMBER 28, 2024

Best session replay software shortlist Userpilot – Best for product and marketing teams – Price starts at $249/month (free trial available). Hotjar – Best for product managers, UX designers, and marketers – Free plan available; paid plans start at $32/month. G2 rating: 4.6/5 G2 rating: 4.3/5

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. By prioritizing a thorough product discovery process, product managers can create tools that resonate with users, address challenges, and meet market demands.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

JUNE 29, 2024

Onboarding new customers and localizing its support resources for other markets. Bouwe Metz, Senior Customer Success Manager & Team Lead Change at RecruitNow, shares how Userpilot helped him scale onboarding processes and create standardized training sessions. This brought a whole host of new challenges. The main ones?

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105

Userpilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MARCH 5, 2025

Sprout Social – best tools for tracking customer behavior across socials. InMoment – the best AI-based customer feedback analytics software. Data visualization reports: Summarize user interactions in visual data like clear, interactive charts to see user patterns, spot trends, and highlight areas for improvement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. By following the principles, you can increase customer satisfaction, loyalty, and retention.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Intercom, Inc.

SEPTEMBER 2, 2020

It takes a village – every team from support, to product, to marketing, to sales – to improve bottom-line business metrics like customer retention, renewals, and loyalty. It’s no secret that your support team is deeply familiar with your customers’ pain points, issues, and goals.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

AUGUST 22, 2023

It’s common to struggle to understand the difference between product vs marketing analytics if you’re new to the concepts. Both analytics types leverage data to increase conversion, drive product usage, and create better user experiences, but there are a few key differences. What is marketing analytics?

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Customer Experience 95

Userpilot

APRIL 30, 2024

One great way to create such a culture is by sharing customer responses in the tools your team frequently uses. It lets you create surveys no-code, localize them for global markets, trigger to the right segments, and much more. Both of these directly influence product development and help keep up with market trends.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

OCTOBER 31, 2024

Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. 21 product feedback tools for feedback collection and analysis We’ve analyzed the 21 best product feedback tools in the market. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 24, 2024

With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Ordinal —categories with a specific order, but the intervals between them aren’t equal, e.g., customer satisfaction ratings. Surveys, on the other hand, can capture user satisfaction levels. Get a demo.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. Dashboards for customer data analytics.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MAY 1, 2024

Track and optimize product success across your customer base. 10 customer metrics to track for your business Customer satisfaction score. Customer effort score. Customer lifetime value (CLV). Revenue per user. Customer retention rate. Customer churn rate. Set up your analytics dashboard.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

FEBRUARY 20, 2024

This approach to product management reduces bias and guesswork, ensuring every new product or feature released aligns with user needs and the ever-evolving market demands. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends.

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105