Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 73

Data Visualization Customer Satisfaction Analytic Tools User Testing 73

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 71

Data Visualization Dashboard Customer Feedback User Testing 71

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 89

Data Visualization Dashboard Onboarding KPIs Analytic Tools 89

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

JUNE 28, 2023

TL;DR Creating an effective customer feedback question is key to understanding your product and how your customers experience it. Good customer feedback questions for market research help you understand how your user found your product and why they chose you over the competition. If yes, please list them.

User Testing 85

User Testing Customer Feedback Customer Satisfaction Feedback Software 85

Userpilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Book a Userpilot demo to see how you can track all your metrics in one place.

Onboarding KPIs 74

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 74

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. How to measure product performance?

Data Visualization 96

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 96

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

Intercom, Inc.

SEPTEMBER 2, 2020

It takes a village – every team from support, to product, to marketing, to sales – to improve bottom-line business metrics like customer retention, renewals, and loyalty. It’s no secret that your support team is deeply familiar with your customers’ pain points, issues, and goals.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. It’s linked to positive WOM and reduced customer acquisition costs.

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

Userpilot

SEPTEMBER 4, 2024

Well, sorry to disappoint you, but you might be getting excited about the wrong marketing metrics. Userpilot is a product growth platform that you can use to collect, visualize, and analyze user behavior data in custom dashboards. It helps identify at-risk customers and opportunities for increasing engagement.

Data Visualization 83

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 83

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market penetration is about increasing existing market share with existing products. Let’s get to it.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

MARCH 12, 2024

Company activity metrics describe a wider range of activities within a company, including its operational, marketing , customer service , and financial performance. Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. The PES score. The CAC score.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 90

UserVoice

JULY 28, 2017

Henry Hund, Director of Marketing and Growth at RJMetrics explains. Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.). Stay focused on the metrics that are closely related to your goals to avoid unnecessary implementation effort and dashboard clutter.”

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

FEBRUARY 20, 2024

This approach to product management reduces bias and guesswork, ensuring every new product or feature released aligns with user needs and the ever-evolving market demands. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Use feature tags to track in-app behavior.

User Testing 93

User Testing Customer Experience Customer Feedback Analytic Tools 93

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. By following the principles, you can increase customer satisfaction, loyalty, and retention.

Data Visualization 86

Data Visualization User Testing Customer Experience User Experience 86

Userpilot

JUNE 29, 2024

Onboarding new customers and localizing its support resources for other markets. Bouwe Metz, Senior Customer Success Manager & Team Lead Change at RecruitNow, shares how Userpilot helped him scale onboarding processes and create standardized training sessions. This brought a whole host of new challenges. The main ones?

User Testing 82

User Testing Feedback Software Analytic Tools Customer Experience 82

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

MAY 23, 2024

User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV). Userpilot offers 4 predesigned analytics dashboards for tracking important metrics in one place: Product Usage , New Users Activation , Core Feature Engagement, and User Retention dashboard. Churn rate.

Data Visualization 91

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 91

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Use predictive analytics on user data to forecast churn. Monitor with a churn prevention dashboard to improve retention. Prices adjust based on user behavior and market factors.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Userpilot

AUGUST 24, 2024

With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Ordinal —categories with a specific order, but the intervals between them aren’t equal, e.g., customer satisfaction ratings. Surveys, on the other hand, can capture user satisfaction levels. Get a demo.

Data Visualization 87

Data Visualization User Testing Product Research Analytic Tools 87

Userpilot

APRIL 16, 2024

Data from navigation and interaction tracking helps map out customer journeys and identify friction points. Implementing suitable improvements to minimize friction can drive user satisfaction. They help identify and reward loyal users. How can you analyze user behavior? NPS survey in Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. Similarly, simple and intuitive designs reduce confusion and boost satisfaction.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. Context The e-grocery market in India, Indonesia, and MENA has experienced significant growth, driven by pandemic-induced demand.

Data Visualization 96

Data Visualization Reporting Tools Analytic Tools Feedback Software 96

Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Plus, the ability to create custom NPS dashboards allow you to analyze the results easily without writing a line of code.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Research Software 85

Userpilot

MAY 1, 2024

Track and optimize product success across your customer base. 10 customer metrics to track for your business Customer satisfaction score. Customer effort score. Customer lifetime value (CLV). Revenue per user. Customer retention rate. Customer churn rate. Set up your analytics dashboard.

Data Visualization 85

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 85

Userpilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Userpilot

JUNE 4, 2024

Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention. The first step is clearly specifying the objectives for the customer behavior analysis, like improving marketing funnel conversions.

Data Visualization 86

Data Visualization Customer Feedback User Testing Customer Experience 86

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 93

B2B User Testing Research Software Analytic Tools 93

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

JANUARY 28, 2024

TL;DR Product performance metrics are quantitative measurements that provide insights into user interaction with a product and its impact on the product’s and business’s overall health, used to assess product success. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 91