Userpilot

JUNE 24, 2024

Effective customer communication management creates the foundations for building successful customer relationships. Let’s explore the definition and importance of CCM, its current trends, and the best practices for your customer communication strategies.

Customer Communications 52

Customer Communications Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Customer relationship management dashboards that provide reporting functions.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Userpilot Features and Events dashboard. Let's dive in!

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Usersnap

JANUARY 20, 2023

Customer support solutions also allow you to use user research tools through personalized questions in order to make the best decisions on how to develop your product or service. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 2, 2022

Net promoter score (NPS) is an important metric that measures customer satisfaction by calculating their likelihood of recommending your product. You can take measures to increase promoters by improving customer targeting or improving your product. The section below shows how Intercom users can get started with their survey.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Userpilot

JANUARY 19, 2022

Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data. Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Google Tag Manager integration.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98