Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 129

Product Research Customer Experience User Testing KPI 129

Userpilot

MAY 13, 2024

Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Types of surveys include: Customer Satisfaction Score (CSAT). Track overall satisfaction with your product or service. Net Promoter Score (NPS).

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

The Product Coalition

MARCH 17, 2020

building product and customer bridges, focusing on customer satisfaction As you’re managing your product’s lifecycle, each step should be driven and supported by data. A solid KPI dashboard allows you to turn a mush of data into actionable insights and directions. Average Session Duration?—?the

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. A KPI overview dashboard from Tableau.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. While not every key performance indicator (KPI) , there are plenty of metrics that you can gather through surveys such as NPS, CSAT, CES, and more.

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Product Research 76

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. Tracking custom events. Segmentation and custom reports.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

APRIL 23, 2021

Kontentino is a user-friendly social media scheduling tool, primarily build for social media agencies as it’s tailored for effective agency-client collaboration. All in one dashboard. Let’s look into what user personas do these tools cater to. SaaS User Persona Example – Userpilot: Product Manager.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

NOVEMBER 24, 2022

This stage aims to nurture advocacy and ultimately increase the number of repeat customers and boost customer engagement. You measure success in this stage using customer loyalty , customer satisfaction , and the number of active customers. RACE is KPI-powered and based on a performance improvement process.

Feedback Software 90

Feedback Software Analytic Tools Framework Onboarding KPIs 90

The Product Coalition

JUNE 9, 2022

Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard. However, metrics play a significant role in understanding the satisfaction level of users. Cart activity shown in dashboard from UXCam. Conversion break downs on dashboard from App Radar.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

JUNE 28, 2022

By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores. There are eight key CX KPIs that you need to measure. The average resolution time is the length of time it takes for the customer support team to resolve a complaint.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

JANUARY 16, 2023

A feature adoption funnel moves users through the four stages of adoption (Exposed > Activated > Used > Used Again) with the goal of maintaining healthy feature adoption rates across the board. Make the onboarding process as contextual and enjoyable as possible to kick the customer experience off on a high note.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 82

Userpilot

NOVEMBER 18, 2023

Select the metrics you need to analyze Begin by identifying the KPIs that align with your business objectives. These might include metrics like revenue growth, user growth, user engagement, customer satisfaction, churn rates, and other relevant indicators tied to your product’s growth.

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 80

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Return on investment (ROI) is the most famous KPI. How to decrease time to value? To reduce time to value, you can show a personalized empty state. Return on investment.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Imaginary Cloud - Design

APRIL 7, 2021

Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. If you have some questions like "where are my users getting stuck? My Dashboard. and stymieing conversions. When to do a UX Audit?

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

JANUARY 16, 2024

For example, some other possible prompts include: What are the industry benchmarks for Customer Lifetime Value (CLTV) in the tech sector? Analyze our user engagement KPIs and provide insights into improving them. Help me create a KPI dashboard for our marketing team.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Userpilot

JUNE 28, 2024

For instance, if your goal is to improve customer satisfaction , you might track metrics like Net Promoter Score (NPS) , customer retention rates , and time to resolution. Begin with the most basic or essential KPI reports that align with the goals you defined earlier. Creating a dashboard in Userpilot.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79