Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

MARCH 31, 2021

It provides a fast, easy, and delightful experience for your customers too as they can join the call directly from the Messenger. Twitter and Facebook apps automatically pull your direct messages into the Inbox. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Userpilot

APRIL 26, 2024

These are the five most important customer success metrics that you should be watching: Net promoter score. The NPS score is a standardized measure of customer satisfaction and customer loyalty by seeing how likely they are to refer your product to others on a scale of 1-10. Let’s take a closer look at each one.

Feedback Software 55

Feedback Software Analytic Tools Research Software User Testing 55

Userpilot

JANUARY 19, 2022

Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data. Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Intercom dashboard.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Technical Review 84

Userpilot

MAY 26, 2021

User engagement software allows you to segment your users based on their interactions with your product. This in turn allows you to target specific segments with specific messages based on certain event triggers. Mixpanel analytics have been designed to enable teams to become more efficient through real-time user data analysis.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Well-defined messaging strategies help you effectively communicate the core benefit(s) of your product to any potential customers.

Analytic Tools 65

Analytic Tools Feedback Software Data Visualization Marketing 65

Userpilot

JANUARY 10, 2022

Unlike the linear product tours that you’d often see in an older SaaS company, interactive walkthroughs can help users learn by doing (leading to improved information retention.). One survey by Coleman Parks even found that a self-service model can increase customer retention rates by up to 85%. Churnzero dashboard.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Intercom, Inc.

MARCH 29, 2022

We have over 25,000 customers, and now have over 600 million end users actively using Intercom every month. And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We are operating at internet scale.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118