Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 85

Data Visualization Onboarding KPIs Dashboard Analytic Tools 85

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 88

Product Research Customer Satisfaction User Testing Customer Feedback 88

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 73

Data Visualization Customer Satisfaction Analytic Tools User Testing 73

Userpilot

JULY 4, 2024

It’s no secret that learning how to evaluate product performance is essential for product management. But how can you effectively measure product metrics that can help you reach your goals and increase revenue growth? Optimized marketing strategies based on user behavior and engagement data. How to measure product performance?

Data Visualization 96

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 96

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

Data Visualization 71

Data Visualization Dashboard Customer Feedback User Testing 71

Userpilot

JUNE 28, 2023

To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product. To analyze customer experiences , your customer feedback questions should gauge overall customer happiness with your product or service.

User Testing 85

User Testing Customer Feedback Customer Satisfaction Feedback Software 85

Userpilot

MAY 23, 2024

Wondering how to measure product adoption and retention rates? Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV).

Data Visualization 91

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 91

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. But what exactly is the usage rate and how is it calculated?

Data Visualization 79

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 79

Alchemer Mobile

FEBRUARY 2, 2021

A high average revenue per user? Know which metrics matter most—and how to measure and grow them. DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. This performance dashboard lays out all of your metrics in one place to keep you both goal-oriented and accountable to your success metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 93

User Testing Customer Experience Customer Feedback Analytic Tools 93

Userpilot

FEBRUARY 20, 2024

A data product roadmap is a product development strategy that uses insights from various data sources to inform decisions about which features to prioritize, how to design them, and what the potential business impact will be. Thus, it has a higher chance of ensuring user satisfaction and retention. Dragonboat dashboard.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Reporting Tools 84

Intercom, Inc.

APRIL 7, 2020

We also spoke directly to support leaders to understand how they’ve responded to the effects of COVID-19. Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. Customer Satisfaction score (CSAT). Let’s go!

Data Visualization 87

Data Visualization Customer Experience Analytic Tools Feedback Software 87

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. Sessions per user benchmarks and what to aim for. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period.

Data Visualization 75

Data Visualization Analytic Tools Research Software Reporting Tools 75

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. What are customer needs and wants? Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 88

Data Visualization Customer Feedback User Friction User Testing 88

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Get your free Userpilot demo today!

Data Visualization 89

Data Visualization Customer Experience Analytic Tools Customer Feedback 89

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 85

Data Visualization Feedback Software Product Research Analytic Tools 85

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. How to create a data tracking plan?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 82

Userpilot

APRIL 30, 2024

Plus, progress tracking also helps identify how close customers are toward achieving a desired goal or outcome. Once you know all this, you can work on improving the customer experience to help speed up customer progress. How to track customer progress in your product? User profile features in Userpilot.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Business impact analysis types include: Traceability, understanding how changes in one area affect others. This approach allows you to take measures to maintain or improve customer satisfaction.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Customer Experience 84

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Gain competitive advantage.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Weak Development Team 81

Userpilot

JANUARY 19, 2023

Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue. Optimize customer experience and increase satisfaction To provide an improved customer experience and drive satisfaction, you need to know what measures help you achieve those goals.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 90

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 82

Userpilot

MAY 7, 2024

You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. In this article, we’ll show you how to collect user feedback and which metrics to track. Customer satisfaction score. Customer effort score.

Product Research 75

Product Research Data Visualization User Testing Customer Feedback 75

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Reporting Tools 87

Userpilot

MARCH 12, 2024

Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. How to define the right activity metrics for your business Although there are lots of metrics out there, you don’t need to track all of them. How to measure feature adoption. How to calculate the net profit margin.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 90

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 86

Data Visualization User Testing Customer Experience User Experience 86

Userpilot

AUGUST 30, 2024

From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Most importantly, we’ll show you how to leverage them to create better product experiences. Informal conversations with customers, for example, during sales meetings or conferences.

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

DECEMBER 31, 2022

The main methods for tracking your customer experience is data analytics. How to choose the right digital experience analytics solution for your team. TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Mixpanel’s dashboard demo.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87