Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Customer Feedback Which tool turns user insights into real product decisions? Wildcard Wonders Which tool takes on unique product challengesfrom user interfaces to special-purpose workflowswithout the frustration?

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. You’re rethinking transportation itself using physics as your guide. What is the benefit to the customer?

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. This isn’t always an easy or simple process.

Product Research 285

Product Research User Testing Engineering Testing 285

Alchemer Mobile

NOVEMBER 18, 2020

Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. I was talking to insurance companies and telecoms to understand how they could leverage the car data to create efficiencies and excellent customer experience. Here’s what Liz had to say!

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. customer interaction with an existing product. I want to set up the topic for us a bit.

Research Software 284

Research Software Feedback Software User Testing Marketing 284

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. A recent Forbes article explains how AI is enabling product teams by offering unimaginable consumer insights that inform important product decisions.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. So I wanted to share how I think about the hierarchy of user friction and provide examples and best practices for solving for each.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level.

User Testing 131

User Testing Data Visualization Customer Feedback Customer Experience 131

Intercom, Inc.

FEBRUARY 16, 2021

Maybe this seems irrelevant to you because you use a design system at work and rarely create patterns from scratch, or you feel that you simply don’t have the time to refine your user interface (UI) designs. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. Steal it before you need it.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Product Innovation Educators

JANUARY 24, 2022

Today we are dissecting how a product came into being, examining it from initial insight through product development and to launch. Through customer discovery with these people, we learned that solar would be effective. Through customer discovery with these people, we learned that solar would be effective.

Research Software 271

Research Software Product Research Healthcare Product Management 271

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

Lenny Rachitsky

FEBRUARY 25, 2025

product marketing, user research, content design, etc.). Behavioral insights: The data lead is responsible for producing a comprehensive meta-analysis of past behavioral analyses available at the company. Other functions could be added depending on availability/resourcing (e.g. What are some of the leader’s favorite/pet ideas?

Strategy 118

Strategy Technical Review Product Strategy Product Research 118

Product Innovation Educators

JUNE 24, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test.

Customer Feedback 121

Customer Feedback Artificial Inteligence User Testing Product Management 121

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 141

User Testing Product Research Customer Experience Customer Feedback 141

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

Product Talk

APRIL 5, 2023

Ellen shared her challenge with the Continuous Discovery Habits Slack community and was able to use this feedback to make some changes to the way she approached brainstorming. The Continuous Discovery Habits community is the ideal place to share your challenges and get feedback from like-minded peers. Come join us there!

Engineering 257

Engineering Feedback Software Product Research Technical Review 257

UX Planet

SEPTEMBER 10, 2024

Shutterstock Public transportation apps can be daunting for adults over age 65 and users with cognitive disabilities. This article explores the importance of inclusive design and innovative research methods to uncover genuine user needs. This article was brought you by Michal Halperin Ben Zvi, PhD. &

Research Software 98

Research Software Feedback Software Transportation User Testing 98

The Product Coalition

JULY 27, 2021

You have to identify insights, clarify goals and assumptions, and align with multiple stakeholders. While all steps are vital, I have often seen that successful strategies come to life in a moment of truth: when you select those insights, that will truly make the difference. Furthermore, that differentiation needs to be defendable.

Product Strategy 148

Product Strategy Strategy Differentiation Customer Feedback 148

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Their customers rely on their offline-first mobile app to guide them through complex fieldwork. Are you passionate about designing mobile apps and games that captivate users and keep them coming back? Roblox, Minecraft, Fortnite).

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Mind the Product

APRIL 20, 2017

We got excited about its Snapchat-like Messenger Day, Venmo-like Payments, ride-requesting Transportation, and Event Reminder. It has 889 million monthly active users, according to parent company Tencent. According to China Network Information Center, only 44% of Chinese internet users use an email application.

Development 202

Development Data Visualization Transportation Customer Experience 202

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. To begin with, the team will offer a MVP?—?a

User Testing 146

User Testing Feedback Software Product Research Research Software 146

ProductPlan

MAY 5, 2022

Common examples include: Targeting new user personas. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. In this post, we’ll discuss how user feedback can affect your company’s priorities and how to gather these all-important insights. Listen to your users.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Intercom, Inc.

DECEMBER 9, 2021

This week on Inside Intercom, you’ll hear from our Senior Director of Product Design Emmet Connolly , Product Engineer Sam Murray , and Customer Support Specialist Robert Dunleavy on how Intercom landed on its notification sound and how a round of customer feedback gave way to the blip, bop, clack, hiss, shake and tick.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

The Product Coalition

DECEMBER 29, 2022

Here are some future food tech trends to watch out for: Personalized diets: Future food tech to meet the needs of individual customers Personalization of food has been predicted as the future for at least the last 20 years. Delivery service Due to supply chain disruptions, businesses are now facing the challenge of transporting food.

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

Product Talk

SEPTEMBER 11, 2019

After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. I was there to present my findings on how one of our business lines was doing.

Research Software 224

Research Software User Testing Data Visualization Feedback Software 224

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Product Judgment is obtained through direct experiences with customers. What exactly is it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. As product managers and leaders, though, we also have to think about how the crisis has changed the needs of our users/customers. What’s suddenly different about our customers’ economics or downstream markets or priorities?

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Centercode

MAY 7, 2020

The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Tip #3: Seek Out Active (and Proactive) Users. Jenna Deutsch, Bose.

User Testing 98

User Testing Customer Feedback Product Research Transportation 98

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? How do we make improvements to our sites without annoying our users? Well, you would likely begin by contacting your users and telling them that you plan to make a change to your site.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Inputs from users can also be submitted in real-time to ChatGPT in order to receive a generated response.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Also called ‘end-users’.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Userpilot

AUGUST 26, 2024

It gives wine merchants and producers real-time wine transaction prices and exclusive market data and insights. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. The most significant issue was their inability to create onboarding flows for new users.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Mind the Product

JANUARY 16, 2020

I was responsible for something we used to call ‘direct marketing’ which meant producing brochures that would be mailed (via snail mail) to customers. Two excellent episodes that provide some insight into what a product manager does include: How To Say No with Gabrielle Bufrem and Moving Up the Career Ladder with Thor Mitchell.

Data Visualization 175

Data Visualization Customer Experience Customer Feedback User Testing 175