Userpilot

MAY 1, 2021

Are you just starting to put together a Voice of the Customer (VoC) program? There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. You’re in the right place.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 84

Feedback Software Research Software Onboarding KPIs Customer Experience 84

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . What if something fails?

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

MAY 26, 2021

If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Identify what the Aha Moment and Activation are for each User Segment. Reduce Sign-up Friction. Take the user on an interactive walkthrough.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? Can you provide any interesting insights on being a female PM? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. Christy: All right. I am Christy Culp. ” Right?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 86

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. But I also advise designers not to oversee the business side of the relationship. Let’s kickstart right away.

Research Software 64

Research Software Feedback Software UX User Testing 64

ProductPlan

JULY 2, 2019

Early on, I would frequently find myself captivated by a single data point I found in FullStory or anecdote I heard from a customer,” Vasquez said. Ultimately, this results in better products for our email marketing customers.”. Something that just had to be the key because of how obvious it was in that limited data.”.

Product Manager 93

Product Manager Product Management Technical Advisors Management 93

Business of Software Conference

JUNE 29, 2020

So, it would really help if as we kind of go through this I can get some feedback from folks about what you’ve heard what you’ve done. Do we create any value for our business for our customers? And, 2) as leaders we need to learn how to give feedback and give input without dictating outputs.

User Testing 59

User Testing Feedback Software Product Research Research Software 59

Department of Product

JUNE 27, 2022

Who does technical leadership? Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. Designer: “I’m seeing some signs that the work we’re doing right now might not be very well understood by end users.” Give them lots of support and direct feedback.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Technical Review 52

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. We talked about opportunity solution trees , customer journey maps, experience maps, story mapping —there are lots of ways for teams to externalize their thinking so that they can align around it and stakeholders can follow their progress.

Product Research 222

Product Research User Testing Research Software Data Visualization 222