Product Management University

FEBRUARY 16, 2017

…to people in these three layers of the customer organization. If you’re in product management , the answers to these questions are the foundation of your requirements documents, product plans, user stories, etc.

Framework 100

Framework Product Management Product Manager Sales Training 100

Amplitude

MARCH 11, 2020

Product managers and their teams almost always inform their roadmaps based on various data, market and user insights. Then they solicit feedback from internal stakeholders to inform planning. You can provide confidence to current customers that their expressed needs are prioritized. You can align on direction.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

Intercom, Inc.

APRIL 4, 2019

If you’d like to hear more, you can listen to our full conversation above, or read Jeanne’s insights below. But as a startup starts to grow into a mature organization, growth aspirations naturally lead to the desire to expand to more lucrative customers, at which point the self-serve model reaches its limits. What’s not to like?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JUNE 3, 2021

If you’re a SaaS company, that could be new customer acquisition, it could be an expansion or even reduce contraction, reduce churn. We’re still working through what we’re hearing in terms of customer feedback, early churn signs, et cetera.” A number of existing customers might use it as Y.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

FEBRUARY 15, 2022

A strong product operations worker must know the product well, which demands deep curiosity and insight. Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Good perspective-taking skills are also necessary.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JUNE 19, 2024

In this guide, we’ll explore the ins and outs of sales enablement manager roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Looking into tools for sales enablement managers?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Research Software 52

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In General sales support. Sales content. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In General sales support. Sales content. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. Number three is what we call “Customer Data Infrastructure.”

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Userpilot

SEPTEMBER 18, 2021

This includes promoting the product benefits to potential users and prospects, but also to existing customers – "selling" them on the secondary features of the products ( secondary onboarding ). My job is to take care of the users post-signup. " Onboarding users is a key part of product marketing.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Product Marketing 98

Userpilot

JUNE 17, 2024

Webinars : Stay updated with webinars on B2B SaaS go-to-market strategy (Userpilot), industry expert insights (Sales Enablement PRO), proven sales enablement techniques (HubSpot), and emerging trends in sales enablement (Forrester & Gainsight). Looking into tools for sales enablement managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

Provide targeted training : Most enablement managers don’t succeed in making an impact because they deliver generic training that doesn’t address the skill gaps and knowledge needs of the sales team. Create custom content : Don’t mass-produce sales resources based on general use cases.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Accidental Product Manager

MARCH 11, 2019

They already had a product manager and so I was going to be the external product manager who dealt with customers, competition, trade shows, etc. However, one of those weeks was filled with sales training for a batch of new sales people that had just been brought on. That week didn’t really count.

Product Management 99

Product Management Product Manager Weak Development Team Management 99

Userpilot

JUNE 17, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of sales enablement managers is essential for success. TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 30, 2024

Instead, you can become an enablement manager by gaining work experience in the field of sales or customer success within SaaS companies. Alternatively, you can also focus on pursuing opportunities that require you to design and implement training, mentor new hires, or develop sales collateral and presentations.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 26, 2024

Here’s a typical career path for sales enablement roles: Sales Representative : Your role is restricted to generating and qualifying leads and joining senior members with their client calls to gain initial exposure to the sales process. Looking into tools for sales enablement managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 28, 2024

Instead, you can become an enablement manager by gaining work experience in the field of sales or customer success within SaaS companies. Alternatively, you can also focus on pursuing opportunities that require you to design and implement training, mentor new hires, or develop sales collateral and presentations.

Data Visualization 40

Data Visualization Analytic Tools Feedback Software Research Software 40

Pragmatic Marketing

OCTOBER 11, 2019

The nice thing about HubSpot, is we have a great product teams with good user researchers and UX designers and product designers who will do a ton of customer interviews beforehand. So we generally know a lot about our target market and our customers going into something like this.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

The nice thing about HubSpot, is we have a great product teams with good user researchers and UX designers and product designers who will do a ton of customer interviews beforehand. So we generally know a lot about our target market and our customers going into something like this.

Product launches 70

Product launches User Testing Research Software Product Research 70

Userpilot

SEPTEMBER 18, 2021

This includes promoting the product benefits to potential users and prospects, but also to existing customers – "selling" them on the secondary features of the products ( secondary onboarding ). My job is to take care of the users post-signup. " Onboarding users is a key part of product marketing.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

This includes promoting the product benefits to potential users and prospects, but also to existing customers – "selling" them on the secondary features of the products ( secondary onboarding ). My job is to take care of the users post-signup. " Onboarding users is a key part of product marketing.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

This includes promoting the product benefits to potential users and prospects, but also to existing customers – "selling" them on the secondary features of the products ( secondary onboarding ). My job is to take care of the users post-signup. " Onboarding users is a key part of product marketing.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. So, it starts with this, like, you have to kind of put yourself in the shoes of a customer.

Research Software 64

Research Software User Testing Positioning Product Research 64

Intercom, Inc.

JANUARY 16, 2019

If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Find your optimal structure.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. But customers want to know about themselves. Rewrite your first call deck.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. But customers want to know about themselves. Rewrite your first call deck.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. So that’s what typical people mean by inside sales.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40