Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Finally in the results phase, I presented the business and product outcomes delivered quantitatively.” I made sure to think about both the end customer experience and the tax expert experience,” says Teeba.

Product Research 170

Product Research Research Software Feedback Software User Testing 170

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. This evolution offers valuable insights for product managers at all career stages.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Product Innovation Educators

JANUARY 27, 2025

Bruce’s research, highlighted in the groundbreaking book Serial Innovators revealed fascinating insights into these exceptional team members. Interestingly, most serial innovators he studied did not have traditional business degrees. These individuals possess a remarkable ability to see opportunities where others see roadblocks.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241

Mind the Product

APRIL 26, 2020

We identified over 160 well-established protocols from which we were able to present a quality, curated list to help users quickly find the information they needed. Having defined the problem area, we conducted secondary research to ensure we understood our users’ needs and our current offering. Our Approach. The Results.

Research Software 195

Research Software Feedback Software User Testing Product Research 195

Mind the Product

MARCH 28, 2019

This article explores the value of both moderated and unmoderated user research. Conversely, every usability issue that is identified and fixed before your product gets in the hands of real users saves you the time and money of costly reworking or lost business. Over 85% of Usability Issues Identified With a Moderated Usability Study.

User Testing 187

User Testing Product Research Customer Experience Customer Feedback 187

Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. On the surface, it looks like a win.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Product Innovation Educators

OCTOBER 7, 2024

Matthew explains that prototypes help product managers confidently develop solutions that make customers happy. By using prototypes wisely, product teams can figure out what truly meets customer needs and test solutions before launching them in the market. You will be better as a result of that.”

User Testing 283

User Testing Feedback Software Customer Feedback Product Management 283

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

The Product Guy

OCTOBER 8, 2024

Understanding Stakeholder Dynamics Stakeholders in product management aren’t just limited to your direct team; they encompass leadership, cross-functional teams, customers, and even external partners. For instance, when presenting a roadmap update, include not only the “what” but also the “why.”

Customer Feedback 150

Customer Feedback Data Visualization Product Management Product Manager 150

The Product Guy

MARCH 30, 2018

You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. I didn’t want to admit my product had shortcomings, and these shortcomings were hurting adoption and customer acquisition. Do we have the same target customer? Market Feedback.

User Testing 299

User Testing Feedback Software Research Software Customer Experience 299

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Data-Driven Insights: Analyzing user behavior, AI offers insights that guide design decisions. for transcription and insights.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Mind the Product

APRIL 6, 2020

MBO is largely designed to provide feedback relevant to the specific task at hand; it should tell us how we are doing so we can make adjustment in whatever we are doing if need be. After trying complex Gantt charts and even product backlog software, we opted for a single slide on a Google presentation to show the roadmap and its execution.

Product Strategy 167

Product Strategy Strategy Feedback Software Customer Experience 167

Product Innovation Educators

SEPTEMBER 2, 2024

It guides product managers through the complex landscape of what customers need, want, and how they behave. It’s important because it helps uncover what customers need and want, even if they don’t know it themselves. Introduction In the world of product management and innovation, market research is like a compass.

User Testing 280

User Testing Product Research Market Research Research Software 280

UX Planet

MARCH 6, 2025

revenue growth, cost reduction, user retention) you will be in trouble as it will be hard to convince management that your design is important for business bottomline. When presenting your design, instead of showing pure UI design, its better to wrap it in the format of astory. So its better to say, reduces customer drop-off by15%.

User Testing 100

User Testing Customer Feedback Customer Experience Management 100

Intercom, Inc.

MAY 22, 2018

User testing is now a must-do, thanks to the lean build-measure-learn mantra that has inspired modern product development. We use it extensively to help teams get at the heart of user problems, make product development more efficient and sustain the innovative heartbeat that’s core to our DNA. To use competitive products?

User Testing 223

User Testing Product Research Research Software Customer Feedback 223

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. Read on to learn how to collect and analyze valuable insights, almost on autopilot. Read on to learn how to collect and analyze valuable insights, almost on autopilot. What are user insights?

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

Product Talk

FEBRUARY 8, 2023

We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews. You may want to speak with existing customers or users. You might want to speak with former or prospective customers. Mohamed’s team runs continuous discovery with different customer segments.

Research Software 212

Research Software Feedback Software Analytic Tools Customer Communications 212

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. She should be the voice of the customer towards product teams. Commercial teams were desperately asking for updates to share with customers. What customer pain we try to address. The art of shaping I have a confession to make.

Feedback Software 158

Feedback Software Analytic Tools Reporting Tools Research Software 158

The Product Guy

OCTOBER 11, 2019

That happens because they are not include on the day-to-day routines of each squad that manages that product (obviously), so in many cases the most important channel they have to access that kind of information is through direct or indirect communication with the team, usually docs and presentations written by the PM. How to present.

CTO Coach 319

CTO Coach Reporting Tools Feedback Software Analytic Tools 319

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Formulas to measure customer churn rate. Tactics for predicting churn and retaining customers. – Analyze customer behavior before users churn.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

Product Research 217

Product Research Data Visualization User Testing Research Software 217

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. The terms ‘usability testing’ and ‘user testing’ are often used interchangeably. But what is usability? But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Intercom, Inc.

AUGUST 25, 2020

Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Intercom, Inc.

NOVEMBER 17, 2021

We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights. To achieve this, researchers capture online movements, behavioral changes, and customer information (with customer consent, of course!). For that, we rely on user research.

User Testing 156

User Testing Product Research Research Software Data Visualization 156

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Product Innovation Educators

JULY 17, 2023

When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products. Do the net present value calculations with correction factors for likelihood of success. They had to invent all those things.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

The Product Guy

JUNE 4, 2024

What unites them is a shared passion for putting the customer at the heart of everything they do and a deep understanding of the value that effective product management brings. It’s about educating stakeholders on the principles of product management, such as user research, data-driven prioritization, and continuous iteration.

Onboarding KPIs 186

Onboarding KPIs Data Visualization Customer Experience Product Management 186

Product Innovation Educators

JULY 5, 2021

A tool to help product managers understand what features customers value. Today we are talking about conjoint analysis, which is a tool you can use to make informed decisions about what customers value and what they will pay for. Once we’ve designed our Conjoint study, we pre-test our survey.

Research Software 222

Research Software Product Research User Testing Wireless 222

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. The ideas and designs presented here are solely my own and are intended for educational and illustrative purposes only. Adding features from Gemini AI would provide personalized financial insights, enhancing Google Pay’s functionality.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. By weaving in the right phrases that highlight your creativity, technical chops, and user-centric mindset. Designed user-centered interfaces based on extensive user research and testing.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Data Visualization 97

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 299

Product Research User Testing Research Software Data Visualization 299

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? TL;DR Customer-led marketing is a strategy that puts the customer at the center of all marketing efforts, making their pain points , behaviors, and feedback the driving force behind decisions. Then keep reading!

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111