Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. We were operating in silos.

Technical Review 223

Technical Review User Testing Customer Experience Customer Feedback 223

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Do you think you are on track to meet the sprint goal?”

Weak Development Team 352

Weak Development Team Development Software Review Technical Review 352

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 234

Research Software Feedback Software Product Research Data Visualization 234

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Experience Customer Feedback 222

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Intercom, Inc.

MARCH 10, 2022

And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Great e-commerce experiences for customers are built on speedy responses, instantaneous gratification, and convenience – this is no easy feat to provide. Sense their frustration?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Roman Pichler

OCTOBER 6, 2020

This increases the chances of creating a product that users actually want and need and achieving product success. Carrying out product discovery involves answering the following questions: What is the specific value the product should create for the users and customers? Who are the users and who are the customers?

Product Research 281

Product Research Technical Review Feedback Software Research Software 281

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Define clear programme goals, accountabilities and performance metrics (user growth, delivery velocity etc.).

Feedback Software 178

Feedback Software Technical Review Technology Systems Review 178

Alchemer Mobile

MARCH 11, 2021

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. What kind of feedback do I want?

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 264

Feedback Software Data Visualization Analytic Tools Research Software 264

Alchemer Mobile

AUGUST 19, 2024

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value.

Research Software 319

Research Software Weak Development Team Feedback Software User Testing 319

Roman Pichler

FEBRUARY 11, 2020

If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time. This is certainly true for platforms that offer end-user facing services.). Take a portfolio like Microsoft Office, for example.

Feedback Software 272

Feedback Software Software Review Technical Review Customer Experience 272

Product Talk

JUNE 21, 2023

Meet Ellen Brandenberger , a product coach and consultant and Director of Product at Stack Overflow. Meet Ellen Brandenberger, a product coach and consultant and Director of Product at Stack Overflow. Meet new Product Talk instructor Ellen Brandenberger! to the roster. Another win was when I moved from Pearson to Thinkful.

Product Research 192

Product Research User Testing Research Software Customer Experience 192

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

OCTOBER 14, 2021

What have been your favorite ways to connect and get feedback from your customers? “What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company. Every industry is starting to adopt technology in interesting ways.”

Technical Review 245

Technical Review User Testing Data Visualization Product Manager 245

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

Technical Review 141

Technical Review Data Visualization Software Review User Testing 141

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Alchemer Mobile

NOVEMBER 9, 2022

Whether you need chunks of meeting-free time blocked off, work more efficiently in sprints, or find that Tuesdays are better spent working remotely, there are plenty of ways to hack your day to give you more time to get things done. Customer expectations shift dramatically depending on device. Become an expert in mobile usability.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Roman Pichler

MAY 13, 2024

It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example.

Customer Experience 280

Customer Experience Product Research Technical Review Data Visualization 280

Roman Pichler

NOVEMBER 3, 2020

Based on this insight, I have come up with the product strategy cycle shown in the picture below. Sample product goals are acquiring new users, increasing engagement, removing technical debt to future-proof the product, and generating revenue. With an actionable product roadmap in place, move on and stock your product backlog.

Product Strategy 410

Product Strategy Strategy Product Research Technical Review 410

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? Christy: All right. I am Christy Culp.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Roman Pichler

JANUARY 7, 2020

Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. They should describe the journey you want to take it on in order to create value for the users and the business, as I explain in more detail in the article “ Product Roadmap Prioritisation ”.

Technical Review 241

Technical Review Customer Experience Systems Review Feedback Software 241

Roman Pichler

NOVEMBER 1, 2022

This can be reassuring for customers and stakeholders. It will also limit your ability to experiment and learn, to run sprints and discover the best way to address the user and customer needs and create value for the business. The answer would then reveal the true goal, such as “help the users improve their eating habits.”.

Roadmap 340

Roadmap Weak Development Team Customer Experience Reporting Tools 340

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up.

Product Research 303

Product Research Feedback Software Analytic Tools User Testing 303

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute. Retention: Retention is a measurement of customer churn: How many customers continue to actively use your app after one week?

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Product Talk

FEBRUARY 28, 2024

Meet the Continuous Discovery Champion, Kelsey Terry, Former Director of Product at Going Meet the continuous discovery champion, Kelsey Terry, former Director of Product at Going. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. You can submit yours here.

Product Research 281

Product Research Onboarding KPIs Feedback Software User Testing 281

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. And listen!

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Roman Pichler

SEPTEMBER 4, 2018

Make sure you carry out the necessary prep work prior to the sprint planning meeting. This is necessary for the following two reasons: First, if you start sprint planning without a properly prepared product backlog, you are likely to perform backlog and planning work in a comparatively short, time-boxed meeting. Come Prepared.

Technical Advisors 250

Technical Advisors User Testing Customer Experience Software Review 250

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 248

Research Software Feedback Software User Testing Customer Experience 248