Remove Customer Feedback Remove Inbound Remove Product launches
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Boost your support efficiency with Intercom’s new workflows

Intercom, Inc.

This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

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Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Intercom, Inc.

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. Gross customer churn. First response time: The amount of time in minutes that it takes SDRs to follow up with inbound leads. New logos acquired. New logo revenue.

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Intercom’s product principles: Shaping the solution to maximize customer value

Intercom, Inc.

At Intercom we believe that clear guiding principles are the best foundation for building product and keeping teams aligned. Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. No one ever says ‘ it’s not my job ’ ”.

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7 Ways Cohort Analysis can Optimize Company Performance and Results

Mind the Product

Cohort analysis is often overlooked, but it can yield insightful information and actionable advice to improve acquisition, retention and monetization. In the world of cohort analysis for digital products, a cohort is a group of users who have performed a common action or set of actions during a specific timeframe on your website or app.

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B2B Marketing Team Structure: Essential Roles and Their Responsibilities

Userpilot

Whether you want to bring in more demand from marketing campaigns or retain customers through better in-app communication – the right marketing team is a must. With a proper marketing team, you can experience better conversion rates and greater demand for your product. What is the organizational structure for B2B marketing team?

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Strategic Product Management: The Role of a Strategic Product Manager

Userpilot

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. What is strategic product management?