Userpilot

AUGUST 28, 2024

TL;DR A product support specialist is a professional responsible for providing technical assistance and support to customers using a company’s products. Salaries for product support specialists can vary based on experience, location, and the company’s industry.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

AUGUST 25, 2024

TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Sequent Learning

DECEMBER 20, 2023

Tasked with strategizing, planning, and executing product initiatives, they’re the visionary behind the product’s success. They delve deep into market research, analyzing customer needs and market trends, translating these insights into product features and enhancements.

User Testing 52

User Testing Customer Feedback Product Manager Product Management 52

The Product Cafe

JANUARY 18, 2024

We've been following them for a long time and are really grateful for their unique insights. Daniel Dalton Recognized as a 'One to Watch' by the Product-Led Alliance and a prominent speaker at Product School. He is celebrated for his innovative approach to product design and growth. I totally get you!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. This kind of insight is too superficial for meaningful or disruptive innovation. What is Jobs-To-Be-Done?

Framework 64

Framework Research Software User Testing Customer Feedback 64