Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. The post How do you Become a Product Manager?

Feedback Software 85

Feedback Software Product Manager Product Management User Testing 85

The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition.

Research Software 170

Research Software Feedback Software User Testing Product Manager 170

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Let’s begin with what makes you unique as a customer success professional. Using data and playbooks to mitigate customer risks.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Fortunately, product-led growth is designed to carve out and deepen your expansion revenue streams. Expansion revenue is money that your company generates from your current customer base. Wondering how? It leverages metrics.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Sequent Learning

APRIL 22, 2019

Product Managers and product leaders continually search for engaging resources to contribute to their knowledge and effectiveness. To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen.

Books 40

Books Product Manager Product Management Data Visualization 40

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. I had the pleasure of speaking to a group of aspiring product managers recently and am teaching a dozen or so the basics of product management right now as well. Importance of customer?).

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 108

User Testing Product Research Research Software Data Visualization 108

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. Why disregarding product design books is a mistake. They were landmarks, in their time.

Books 52

Books Technical Review Research Software Data Visualization 52

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. The Art of Being Compelling as a Product Manager. Fundamentals.

Data Visualization 198

Data Visualization User Testing Software Review Customer Feedback 198

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. So many articles have been written about this multifaceted, multidimensional role encouraging us to continue to fight the good Product fight. But what about quitting Product Management? How does this relate to Product Management? So I let go of skiing.

Product Manager 99

Product Manager Product Management Customer Experience Data Visualization 99

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. The Product Book: How to Become a Great Product Manager.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

JULY 25, 2018

If people aren’t signing up, if the marketing page isn’t working, if no one is sharing the product on Twitter, we just assume it will be fixed with a better product. And we get the feedback quickly and it feels like job done. And tada – a few say yes and we have our very own product team. Management mistakes.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018!

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58