Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Messages that Matter

JULY 11, 2024

Eight have “insights” positions. Perplexing me further, as of early March 2024, “insights” is how seven BI vendors were positioned. But apparently those responsible for positioning at Tableau didn’t notice the popularity of the “insights” position or they might not have come up with: “Bring AI-powered insights to everyone with Tableau.”

Differentiation 52

Differentiation Analytic Tools Data Visualization Research Software 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225