People-First Product Leadership

JULY 30, 2024

Contribute to the community and participants will recognize your name when you reach out for an introduction. Was it customer interviews? Target product-led growth companies which have direct customer engagement. Target product-led growth companies which have direct customer engagement. Was it data? Want some help?

Framework 59

Framework Product Manager Product Management Research Software 59

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. This was the third conversation we were having about the product, an app that served our own company along with external customers.

Roadmap 124

Roadmap Feedback Software Onboarding KPIs User Testing 124

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. He was part of the team that created the PCjr, a product that flopped badly. This failure led to a crucial question: What if we knew beforehand how customers would judge our product?

Data Visualization 105

Data Visualization Research Software Product Research Weak Development Team 105

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. But the situation is different for product owners in the agile scaling framework SAFe.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

The Product Coalition

MAY 27, 2021

The Most Common Product Management Interview Questions What do you see as a Product Manager’s main role within product development? How do you stay user-focused? How do you see your career developing in the next 5 years? What are your main strengths and weaknesses? How do you stay user-focused?

Weak Development Team 162

Weak Development Team User Testing Product Manager Product Management 162

Messages that Matter

AUGUST 26, 2024

Start the message creation process by selecting two or three of your most engaged channel partners to a team to do the work plus your best partner manager. Make sure channel partners on the team will be able to gather information from at least one customer and ideally two or three. What are our product’s strengths and weakness?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design. These turkey demos have surfaced key learnings for our team. Boy, were we wrong.

User Testing 75

User Testing Weak Development Team Product Research Customer Feedback 75

Mind the Product

APRIL 27, 2017

Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development?

Framework 119

Framework User Testing Research Software Feedback Software 119

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. CSAT surveys.

Product Research 72

Product Research Data Visualization Analytic Tools Feedback Software 72

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? Leading questions aren’t always bad. However, you should use them carefully only in certain contexts to get the most actionable insights from your customers. Is there anything we can do to improve your experience?”

Product Research 57

Product Research Customer Feedback Data Visualization Customer Experience 57

The Product Coalition

JULY 13, 2022

Best for content performance insights. Best teams on a budget who need the basics. FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior. Session Insights. So if you’re a mobile app team, consider using a mobile-first analytics platform.

Data Visualization 119

Data Visualization Analytic Tools Feedback Software Reporting Tools 119

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Many companies think they know what users or customers care about. Why does this happen?

User Testing 144

User Testing Product Research Research Software Customer Experience 144

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken Yet I could still see the tension on the team’s face and almost feel the hesitance in the air even though we were all separated by significant distance — no one wanted to be there. As a result, the team struggled with how to prepare. Yeah, I was seemingly in a bad mood.

Technical Review 124

Technical Review User Testing Product Research Customer Feedback 124

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization User Testing 89

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 131

User Testing Product Research Customer Experience Weak Development Team 131

Amplitude

OCTOBER 27, 2020

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. That way, when teams access the data through product analytics, they have a high degree of confidence in the insights they uncover.

Data Visualization 106

Data Visualization Analytic Tools Weak Development Team Government 106

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 149

User Testing Product Research Product Marketing Customer Experience 149

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. The outcome? Interviews. Focus groups.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Amplitude

MAY 7, 2018

Let’s face it, user personas have gotten a bad rap over the years. As a result, many modern product teams have decided to abandon personas altogether and adopt practices like user scenarios, user stories, or the “Jobs to be Done” framework instead. As we grow, our user base becomes increasingly diverse.

User Testing 74

User Testing Customer Feedback Customer Experience Data Visualization 74

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Sometimes, all it takes is providing your customers a spatula so they can convert the mix into actual pancakes.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I decided to join SAP , which was great, but there was a lot of user pain to observe.

Feedback Software 190

Feedback Software User Testing Product Research Research Software 190

The Product Coalition

FEBRUARY 23, 2019

Such meaningless metrics lack business impact or are too nuanced for the team to act on. Identifying Business Relevant Data Frameworks help us assess the relevancy of different types of data. Google’s HEART framework is a great place to start. Task Success Happiness data tells us about user attitudes. Happiness 2.

Onboarding KPIs 60

Onboarding KPIs Product Research Weak Development Team User Testing 60

Folding Burritos

FEBRUARY 22, 2016

Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Tyner Blain

NOVEMBER 1, 2023

How we talk about what we choose to do sets our teams up for success. Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. When developing a product strategy, we are not only activating our teams to go “in that direction” but also establishing “how far to go.”

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. Collect useful feedback.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. We were faced with a lot (!)

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Bain Public

MARCH 21, 2020

A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. Paul The first clue to the Product mindset solution is in the name: Bain Public. Building Roadmaps.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Hutwork

MARCH 9, 2018

This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. So do your customers. 4 One Door at a Time.

Article 82

Article Feedback Software Research Software User Testing 82

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. My first question to you is how do you introduce yourself without your name or profession? I realized that that wasn’t really gonna happen I’m very very bad at competition.

User Testing 67

User Testing Research Software Feedback Software Data Visualization 67

People-First Product Leadership

DECEMBER 4, 2023

The North Star, a key metric aligned with the Mission, is a crucial indicator for long-term business impact and customer value. Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Customers : Who is your ideal customer?

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

PMLesson's Ace the PM Interview

JULY 13, 2020

From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. The debate is on-going, but they all deliver value to their users. What’s the quickest way to collate user feedback? Leading a diverse team.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 351

Product Research Feedback Software Research Software User Testing 351

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. That was just a transformational experience.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

The Product Coalition

MAY 15, 2019

The agile manifesto turned eighteen this year, the Scrum framework is even older?—?have Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). names look familiar, anyone? Enter agile.

Product Manager 92

Product Manager Product Management User Testing Product Research 92

Roadmunk

APRIL 12, 2018

Listen to the episode below: As we continue to explore the human side of product this season, we’ve paired up with Mike Belsito and Michael Sacca (same first name!), Eleni: I was saying before we started this chat that I have personally never interviewed two people with the same name at the same time so we will see how this goes!

User Testing 58

User Testing Customer Feedback Customer Experience Analytic Tools 58

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. Getting this right allows your teams to work in lockstep together.

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Roadmap Feedback Software User Testing Reporting Tools 165