The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Give constant helpful feedback. Try this: Create a shared calendar and use it to track work progress, then review that calendar at meetings. 2: Clear Policies. Technology. 1: Culture.

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Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews?

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Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. It helps the customer understand your product and how it can satisfy their needs. As with all marketing efforts , positioning should be driven by the customer and their needs.

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The Product HQ

JUNE 1, 2024

However, nobody was responsible for developing data solutions for analytics operations, scalability, and accessibility for internal data consumers. A data product manager may have to perform duties from company policies, labor legislation, labor laws, and career development to managing employees’ benefits packages.

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Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. In Technology. Low-code solutions deliver value quickly.

Data Visualization 74

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Pragmatic Marketing

DECEMBER 10, 2017

This was the subject line of an email I recently received from an account manager at a financial management software vendor. Even though it was frustrating, I understood why the software vendor was trying to gather customer feedback—to help with 2018 planning. Gathering customer feedback should be a constant.

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User Testing Customer Feedback Feedback Software Customer Experience 70

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. It’s fantastic to be here, and thank you to Michelle and the team at SaaS North for the invitation. Customer feedback really became important for me in my first SaaS business.

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User Testing Feedback Software Customer Feedback Customer Experience 60

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support.

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Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Complex behavioral data from complex user experiences.

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Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What you can expect ????

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Modus Create

APRIL 21, 2022

Agile philosophies have extended their influence far beyond software development. It isn’t uncommon for organizations to consolidate all their workflows in one tool to boost transparency and accountability. A centralized tool also serves as a knowledge repository. Atlassian apps — Not every app is available on the cloud.

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Feedback Software Reporting Tools Technical Review User Testing 52

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. Never before has the customer been empowered with so many choices and information about those choices. They are not questions that can be answered once, or in a vacuum independent of the others.

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User Testing Customer Experience Technical Review Customer Feedback 59

CardBoard

SEPTEMBER 19, 2023

It’s got roles, it’s got sprints, it’s got a whole system. You plan it, you do it, and then you review it – all within a set timeframe. Kanban is a visual system for managing work as it moves through a process. Back in the 1940s, Toyota introduced a system to improve its manufacturing efficiency and flexibility.

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Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

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Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

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Feedback Software User Testing Analytic Tools Customer Feedback 52

Modus Create

SEPTEMBER 29, 2021

In today’s world, a slight change in the existing business ecosystem can have massive repercussions for the people, processes, and technologies involved. It involves envisioning new ways to solve problems, render services and deliver more functional products to customers.

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The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead. That has always been a challenge.

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Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

nulab

MARCH 11, 2020

Analyze your customers. Your customers or clients should be your focal point, so start by defining who this group is and what their needs and challenges are. If you haven’t, then utilize things like Google Trends , customer surveys and data collection ( GDPR-compliant , of course) to learn more about your customers.

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Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Furthermore, software developers and DevOps engineers will likely have come across semantic versioning (semver.org), which aims to provide meaning to application version numbers. Enter semantics. Consistent. Contextual.

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Naming Product Research User Testing Research Software 105

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . Imagine you would like to design a new mobile app interface in Berlin. The company also has an equipped User Research Lab for in-house and remote user testing.

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Research Software User Testing Analytic Tools Feedback Software 59

Amplitude

SEPTEMBER 4, 2020

It’s also about building a user experience. One source of inspiration can be your actual users—the feedback that users leave is invaluable at picking up on what’s working in your design and what should be tweaked. User Defenders —Interviews with Top Design Experts.

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User Testing Customer Experience Customer Feedback UX 59

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. The insight comes together to define the team culture one is joining and the best way to introduce any necessary changes. You’ll want to refer back to them in the future.

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Product Management Unpacked

JULY 19, 2018

I have led or been a major contributor to two of the most successful software companies in the world. They directly manage a product’s strategic positioning in the marketplace, the creation of collateral materials, and the ongoing evaluation on how to best present the product to potential customers.

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Reporting Tools Technical Review User Testing Research Software 109

The Product Coalition

APRIL 25, 2018

If it does, then customers will flock to your product. You Have to Move Fast I’ve said this before and I’ll say it again: The SaaS world moves fast. But as anyone in the SaaS industry knows, this is far from the case. Simply set up a feedback channel for your sales teams. The best part? It couldn’t be easier.

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Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon and Spekit are good tools for customer feedback.

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Feedback Software User Testing Analytic Tools Customer Feedback 52

Gainsight

SEPTEMBER 3, 2021

Customer Success account segmentation is one of the fundamental discussions which occurs at the beginning of any customer journey discussion. How will you treat this Customer A vs. Customer B? Customer C is unique and requires something special. You MUST earn t rust and be an extension of the customer’s team.

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Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

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Product Bookshelf

MARCH 17, 2017

Lean UX teams work “collaboratively, iteratively, and in parallel, with few handoffs, minimal deliverables, and a focus on working software and market feedback.” Lean UX focuses on shared understanding that is embodied in working software which can be tested with users rather than detailed design documentation.

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The Product Coalition

JULY 30, 2018

An increasing number of B2B SaaS companies have started taking feedback seriously and in doing so have turned to NPS ( Net Promoter Score ) as a way of gathering information. Here’s where NPS leaves you with gaps in your approach to product feedback… 1?—?A At first glance, this might seem like a good way of collecting feedback.

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PMLesson's Ace the PM Interview

MAY 22, 2021

Not only do you need to demonstrate your technical prowess and experience with designing complex systems, you also need to showcase your soft skills in people management. What was some difficult feedback that you received? What sort of feedback would you get from a cross-functional peer? Read Exponent's answer to 1:1 questions.

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Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

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Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

MARCH 14, 2023

Is UserGuiding the better choice for creating interactive user guides or Spekit? Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. Select the wrong tool, and you can find yourself stuck in an expensive plan.

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