Mind the Product

OCTOBER 8, 2018

Find a Problem Statement – Identify the Real User Need. Product managers should first identify the key user persona for the domain they’re operating in, and list out their real problems. It’s recommended to have multiple rounds of brainstorming to get to know the root cause of the your users’ problems.

Product Research 159

Product Research User Testing Marketing Weak Development Team 159

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 86

Product Research Feedback Software User Testing Customer Feedback 86

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. By learning directly from your customer base about how their experience with your product has been like, what their struggles are, and what problems they are trying to solve, the more insights you have at your hands to build an amazing product.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Research Software 85

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Common pain point categories.

User Friction 80

User Friction Customer Experience User Testing Product Research 80

The Product Coalition

AUGUST 3, 2023

User-centricity: A well-defined vision keeps the focus on the end users and their needs, ensuring that the product remains relevant and valuable. The Impact: Articulate the positive outcomes your product will bring to users or the market.

Vision 129

Vision Product Research User Testing Roadmap 129

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

ProductPlan

FEBRUARY 3, 2022

But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research.

Product Research 105

Product Research User Testing Data Visualization Customer Experience 105

Userpilot

JULY 16, 2024

Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value. A great SaaS product experience boosts customer satisfaction , adoption, and engagement , builds brand advocacy , reduces churn , and, ultimately, drives revenue growth.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

The Product Coalition

MAY 13, 2020

Together they talk through what they want to build, and then the POM handles some of the the more nitty-gritty tasks, like data gathering and market research. However at Stripe, Product Ops’ primary focus is on providing value for the user. You can find more details in this great guide by Pendo on The Rise of Product Ops.)

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 98

Branding User Testing Product Research Data Visualization 98

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia. Productboard.

Research Software 78

Research Software Data Visualization Feedback Software Analytic Tools 78

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Market research, differentiation, and positioning are necessary to prepare for the product launch. Are you ready to dig in?

Product Research 82

Product Research User Testing Customer Feedback Research Software 82

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. The launch phase, on the other hand, is your time to execute and implement your marketing strategy. A product launch is a coordinated three-phase plan to successfully introduce a new product to the market.

Product launches 94

Product launches Product Research Data Visualization Research Software 94

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! Let’s get right to it! What is the product discovery process?

Product Research 80

Product Research Analytic Tools Feedback Software Research Software 80

Userpilot

AUGUST 27, 2024

Tl;DR Userpilot : Choose Userpilot for comprehensive in-app engagement and deep user analytics, especially if you need an all-in-one product management tool. PostHog : Opt for PostHog if you value open-source flexibility and data privacy, and have the technical expertise to manage, self-host, and customize open-source software.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. To learn more surprising stats from the report, download the 2020 Product Management Insights Report infographic or the full 2020 Product Management Insights Report.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. To learn more surprising stats from the report, download the 2020 Product Management Insights Report infographic or the full 2020 Product Management Insights Report.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

The Product Coalition

JULY 6, 2022

In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love. It is a process that is used in startups and can be used in any organization but is especially useful when there is a limited budget or time to get products to market.

Startups 130

Startups User Testing Feedback Software Product Research 130

Revulytics

MARCH 20, 2018

In his book, “ What Do You Want Your Customer to Become ,” author and MIT Research fellow Michael Schrage challenges his readers to think beyond the traditional criteria that go into calculating what is agreed upon across industries as one of the most important metrics to measure – customer lifetime value.

Data Visualization 60

Data Visualization Analytic Tools User Testing Customer Feedback 60

DISQO

OCTOBER 15, 2019

Disruptive technologies and agile research methodologies have ushered in a period of ubiquitous data access, blurring the lines between job functions across large swaths of industries and companies. Gathering and analyzing data no longer falls squarely on the shoulders of market research or consumer insights teams.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

DISQO

OCTOBER 15, 2019

Disruptive technologies and agile research methodologies have ushered in a period of ubiquitous data access, blurring the lines between job functions across large swaths of industries and companies. Gathering and analyzing data no longer falls squarely on the shoulders of market research or consumer insights teams.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

Userpilot

AUGUST 12, 2024

These companies not only follow a user-centric approach to product management. TL;DR Product design involves creating, developing, and refining a new product to meet user needs and solve specific problems through a user-centric approach. Research your target market. Empathize with users.

Product Research 80

Product Research Feedback Software Research Software User Testing 80

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free.

Feedback Software 85

Feedback Software Product Research Onboarding KPIs User Testing 85

Usersnap

AUGUST 25, 2021

Especially because in critical moments, you rely on the importance of customer feedback to grow your profits. The customer problems solved by these SaaS businesses are diverse, but for sure there is competition among them. How do you know what the customer wants and expects from you? By asking your customers for feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Research Software 52

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Higher value translates into more customers, higher retention, and stronger brand loyalty. Check if you’re targeting the right customers.

User Testing 84

User Testing Product Research Feedback Software Analytic Tools 84

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. Instead, we promote a practice of asking questions with the goal of gleaning knowledge and insight—not to dismantle someone’s point of view—and encourage thinking aloud to pressure-test logic, and validate hypotheses.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. They represent the customer’s voice and collaborate with product teams and stakeholders.

Feedback Software 92

Feedback Software User Testing Product Research Customer Experience 92

Userpilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. This means collecting feedback data to measure customer satisfaction.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

AUGUST 15, 2023

Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against. Book a demo with our team to learn more. What is a product launch plan?

Feedback Software 71

Feedback Software Research Software Analytic Tools Product launches 71

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations.

User Testing 40

User Testing Research Software Product Research Market Research 40