DISQO

JANUARY 15, 2020

New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Media Inquiries.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. A high-quality customer onboarding experience is crucial for long-term growth of a business. Starting in broad strokes.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

The Product Coalition

MAY 25, 2021

The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. Even the smallest and tightest group of beta users still takes coordination effort and time that is crucial when you have an early product.

Research Software 110

Research Software Feedback Software User Testing Product Research 110

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 82

Product Research Feedback Software Analytic Tools Research Software 82

Agile Velocity

FEBRUARY 12, 2020

More often than not, leadership has not fully considered what business outcomes they hope to achieve through Agile. It’s actually rooted in the need to achieve important business outcomes like increased speed, customer satisfaction, market responsiveness, etc. This is not unusual.

Agile 74

Agile Feedback Software Product Research User Testing 74

Mind the Product

AUGUST 19, 2019

Each product development process starts with identifying the right problem to solve: you all remember that users don’t buy a drill for a drill itself or for a beautiful hole that this drill can make, they buy it for a nice dining room they want to decorate with a picture. Could we make the user experience safer?

Artificial Inteligence 182

Artificial Inteligence Data Visualization Product Research Reporting Tools 182

Agile Velocity

FEBRUARY 12, 2020

More often than not, leadership has not fully considered what business outcomes they hope to achieve through Agile. It’s actually rooted in the need to achieve important business outcomes like increased speed, customer satisfaction, market responsiveness, etc. This is not unusual.

Agile 61

Agile Feedback Software Product Research User Testing 61

The Product Coalition

JULY 24, 2021

And it shows in the countless failed transformations; in the companies and products that fail despite having big names and tons of money backing them, and in the projects that rarely get delivered on time or achieve the projected ROI (if someone’s keeping the score at all). Our customers are too old school…”? Can you imagine a team?—?that

Agile 174

Agile Feedback Software Weak Development Team Customer Experience 174

The Product Coalition

MAY 23, 2019

Even if you work for a company that is a house-hold name , you probably have heard inner rumblings on how to implement more effective strategies to reach a wider market and attract new users. In the eye’s of these hypothetical customers, they are getting their first glimpse of your brand on a notable and widely seen platform.

Software Review 60

Software Review Product Research Analytic Tools Feedback Loop 60

Mind the Product

SEPTEMBER 18, 2017

One of the biggest problems for e-commerce, demonstrated by about 74% of users worldwide, is cart abandonment. A user who has got as far as your checkout page has shown the highest level of intention to buy. Converting this user into a customer should be much easier than attracting new ones all the way through your funnel.

Customer Experience 104

Customer Experience User Testing Product Research Customer Feedback 104

Hutwork

MARCH 9, 2018

This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. 5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. So do your customers.

Article 82

Article Feedback Software Research Software User Testing 82

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Schremser, Head of Growth.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

The Product Coalition

AUGUST 26, 2019

As the name suggests an OKR is broken down into: Objective ?—?the Fluffy statements like “ drive customer engagement ” are neither useful nor measurable. A natural extension of this is the idea of replacing the items in your product backlog with experiments rather than user stories?—?this think SMART goals.

Product Research 81

Product Research Feedback Software Vision Customer Experience 81

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Community at the core. Prashanth: Yeah.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 244

Product Research User Testing ChatGPT Research Software 244

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mixpanel

JULY 9, 2021

Most groups had just one watch party—and if a group had multiple watch parties, user drop-off was much higher which was strong evidence of a paradox of choice. The benefit of a product analytics tool is that setting multiple teams up for usage-based insights requires little scaffolding. But I am in the business of building products.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

ProductPlan

SEPTEMBER 13, 2021

And finally, customers eagerly await the benefits of the shift. Remarkably, the COVID crisis accelerated the importance and availability of digital customer-facing touch points by five years. “The COVID crisis accelerated the importance and availability of digital customer-facing touch points by five years.”

Product Research 77

Product Research Feedback Software Onboarding KPIs Reporting Tools 77

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . CoEs are often more formal, having named committee members and may even be built into the organizational structure.

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. Or a stakeholder points at the team’s previous velocity demanding to take on more user stories. (“We also known as customers?—?do

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

DISQO

SEPTEMBER 25, 2019

The insights behind the innovation, from one of the most forward-thinking companies you’ve never heard of. Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. MedSavvy instead took a customer-centric approach to healthcare.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

The insights behind the innovation, from one of the most forward-thinking companies you’ve never heard of. Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. MedSavvy instead took a customer-centric approach to healthcare.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. customer development, product design) and Scale (e.g., Insight Innovation eXchange.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. customer development, product design) and Scale (e.g., Insight Innovation eXchange.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

SEPTEMBER 28, 2018

In large organizations, building a great product takes even more than an acute focus on customers, exhaustive research to pain points, and continuous experimentation. After all, engineers are just as motivated as anyone else in the company to make a good product to serve their end users.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

DISQO

SEPTEMBER 28, 2018

In large organizations, building a great product takes even more than an acute focus on customers, exhaustive research to pain points, and continuous experimentation. After all, engineers are just as motivated as anyone else in the company to make a good product to serve their end users.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. Uh, the first one is collect feedback. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Feedback can’t just be incorporated every election cycle.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249