Centercode

JANUARY 15, 2021

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. Yesterday’s Tech Buyers: Enthusiasts.

User Testing 95

User Testing Feedback Software Customer Feedback Customer Experience 95

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 114

Feedback Software Analytic Tools Customer Feedback Customer Experience 114

Alchemer Mobile

NOVEMBER 9, 2021

What have been your favorite ways to connect and get feedback from your customers? Sometimes I joke that we produce nothing except that we help all the pieces fit together and to run smoothly.” ” What have been your favorite ways to connect and get feedback from your customers?

User Testing 246

User Testing Product Research Feedback Software Product Management 246

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper research and expert evaluations can be done quickly and economically.

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Userpilot

AUGUST 17, 2024

In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization. To create a click funnel, follow the below steps: Conduct user research to understand your target.

Research Software 88

Research Software Feedback Software Analytic Tools Data Visualization 88

The Product Coalition

JULY 31, 2022

If you are on the journey toward product-market fit, you know it’s not easy. Every new product has its own fit to find. One of the hardest challenges of any product and any startup is of course reaching product-market fit. The good news is that product-market fit, like people, and cars, have their own “operating system”.

User Testing 125

User Testing Product Marketing Marketing Customer Experience 125

Alchemer Mobile

FEBRUARY 20, 2020

When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. There’s an easy explanation for this phenomenon.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

JULY 10, 2024

TL;DR Promote your SaaS by knowing your audience, creating engaging content, and highlighting unique features to attract users. Product management builds products, while SaaS product marketing makes them appealing to users. Both are vital for SaaS success.

Analytic Tools 90

Analytic Tools Feedback Software Research Software User Testing 90

UX Studio

NOVEMBER 26, 2018

But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? We wrote this to help you choose the right research methods more easily. So many questions regarding research.

User Testing 107

User Testing Market Research Product Research Research Software 107

Centercode

OCTOBER 14, 2020

In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Validating your product’s ability to connect to and communicate with other home-office devices requires thorough, constant testing (and iteration) across thousands of diverse use cases. Industry Challenges. Your Path to Success.

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User Testing Reporting Tools Feedback Software Customer Feedback 98

Centercode

DECEMBER 26, 2019

As we discover the myriad ways organizations are building and optimizing their Customer Validation (CV) programs, our team here at Centercode is devoted to developing content that’s inspiring and useful across departments, roles, and industries. Below is a roundup of our favorite pieces of Customer Validation content from 2019.

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User Testing Customer Feedback Customer Experience Product Research 64

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. Asking the wrong users for input.

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User Testing Customer Experience Research Software Customer Feedback 118

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

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User Testing Product Research Research Software Feedback Software 141

The Product Coalition

MAY 6, 2023

Your customers seem to want new features all the time. Today I want to talk about a specific type of saying ‘no’, one that not many product managers even realize is an option: saying ‘no’ to customer requests. To do that, though, to actually give each customer request proper thinking, you must change your mindset.

User Testing 130

User Testing Customer Feedback Customer Experience Research Software 130

Centercode

FEBRUARY 11, 2021

More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Product Talk

AUGUST 4, 2021

I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. I knew I needed more feedback.

Product Research 277

Product Research Books User Testing Research Software 277

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 91

Research Software Feedback Software Customer Experience Customer Feedback 91

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute. Retention: Retention is a measurement of customer churn: How many customers continue to actively use your app after one week?

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

OCTOBER 14, 2021

What have been your favorite ways to connect and get feedback from your customers? And the only way you can combat that is having your research lined up and being able to combat that with real-world data to support or disprove that.” ” Download the eBook to read the interviews here or watch the full webinar here.

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Technical Review User Testing Data Visualization Feedback Software 245

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

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User Testing Product Research Research Software Customer Experience 75

airfocus

MAY 8, 2022

In this article you will learn 8 methods/strategies for collecting customer feedback + don't forget to download our customer feedback eBook if you are interested in this topic.

User Testing 40

User Testing Customer Feedback Strategy Download 40

Centercode

NOVEMBER 20, 2019

Thanksgiving marks the biggest shopping weekend of the year, and if the trend continues, Cyber Monday will shatter retail records again as more and more consumers shop from the comfort of home. And with retailers continuing to offer massive discounts, you can bet your bottom dollar that consumers will be spending millions on technology.

User Testing 56

User Testing Product Research Customer Feedback Customer Experience 56

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

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User Testing Research Software Product Research Feedback Software 73

The Product Coalition

NOVEMBER 10, 2024

There’s no way to succeed without talking to customers. Photo by Martin Damboldt Whenever I tell product people that they must talk to customers, someone brings up the famous Henry Ford quote about faster horses: “ If I had asked people what they wanted, they would have said faster horses.”

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User Testing Research Software Customer Feedback Feedback Software 70

The Product Coalition

AUGUST 16, 2020

SplitShire-London-Collection-210062 When I work with companies on sharpening the value proposition and refining the product strategy, one of our information sources for the process is their existing customers. This is where I find myself saying that in this case the prospect might not turn into a customer, and it’s OK.

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User Testing Customer Experience Customer Feedback Product Strategy 168

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. Is it a great one?

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Customer Experience User Testing Customer Feedback Data Visualization 160

Centercode

JUNE 4, 2019

Was it entirely in the name of research? But using the Oculus Quest did get us thinking about what goes into Customer Validation for VR and emerging tech. Below is a summary of our discussion on the testing strategies that bring delightful VR products to market. Collecting Feedback from Actual Customers.

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User Testing Product Research Research Software Feedback Software 66

Userpilot

JULY 26, 2022

SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. A goal is like a milestone that you want your customers to reach. What are goals in SaaS?

Customer Experience 86

Customer Experience Customer Feedback User Testing Feedback Software 86

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Load Testing. Device Compatibility.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Customer Experience 111

Customer Experience Feedback Software Customer Feedback User Testing 111

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! We learned a lot and shared our findings on our blog through stories and ebooks.

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Data Visualization Reporting Tools Customer Experience User Testing 98