Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Everyone who owns a smartphone”, “Business users and consumers”. Vision Captures Product Idea or Business Objective. Target Group is (too) Big and Heterogenous.

Vision 312

Vision User Testing Research Software Product Research 312

Userpilot

AUGUST 22, 2024

What are its strengths and weaknesses? TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. Customer segmentation.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 235

Product Strategy Strategy Research Software Customer Experience 235

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. Customer expectations shift dramatically depending on device. I don’t have enough time in my day. We hear ya.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. Any time you talk directly with your market, it reveals incredible insights. This is called “closing the feedback loop.”.

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? But with so many potential ideas to pursue, how do you know which ones are worth pursuing?

User Testing 144

User Testing Feedback Software Product Research Research Software 144

Usersnap

NOVEMBER 6, 2020

More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. So what’s a developer to do? Developers need to tap into the world of UX design to offer seamless experiences that keep the user loyal to their brand.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Gainsight

JUNE 20, 2022

This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. A Customer Stakeholder Dichotomy.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Mixpanel

SEPTEMBER 30, 2021

But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? To get into how to balance product analytics with user feedback, I’ll start with a bit more on why I, wonky Mixpanel guy, believes both are very important.

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 82

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? This coaching helps them drive their team and their company to greater productivity and higher sales.

Weak Development Team 175

Weak Development Team Data Visualization Outbound Sales Training 175

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Engineers will hear different insights during your customer interviews. To get engineers involved in continuous discovery , Ellen began by inviting them to participate in customer interviews.

Product Research 253

Product Research User Testing Engineering Testing 253

The Product Coalition

DECEMBER 21, 2020

If you let yourself get carried away, it’s really, really hard to tell the difference between a good and bad one. The result of idea validation is to develop a feasible prototype or MVP?—?both The further down the development cycle you go, the harder, costlier, and less appealing it is to claw your way back up and start over.

User Testing 160

User Testing Product Research Research Software Feedback Software 160

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Product Innovation Educators

SEPTEMBER 4, 2023

Bob believes that strategy is derived from a combination of experience, insight, and creativity. 9:00] Who is responsible for developing product strategy? I’m a big proponent of developing strategy with a team, but there does need to be one person accountable for it. Download the framework.

Product Strategy 122

Product Strategy Strategy Weak Development Team Framework 122

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist? What do they do?

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Reporting Tools 80

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making.

Data Visualization 129

Data Visualization User Testing Marketing Product Research 129

ProductPlan

MARCH 1, 2023

Product Planning is researching, making decisions, and taking action to develop a successful product. Product management teams will have their cadence and frameworks for planning, but typically it consists of some version of annual combined with quarterly planning. What is Product Planning?

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. This is about how companies communicate with their customers in the mobile world.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Product Innovation Educators

SEPTEMBER 25, 2023

How one serial inventor brought a revolutionary approach to flossing from idea to launch Today we are talking about the journey from initial insight to launched product. The insight was that in order to floss correctly you need the water jets at a 90 degree angle to the gum line and they need to cover 100% of the gum line.

User Testing 120

User Testing Product Research Customer Experience Customer Feedback 120

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Heap vs Pendo?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Product Innovation Educators

AUGUST 26, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. HBR study – team members, not leaders, more responsible for innovation. Instead, it is how team members interact and their accomplishments that drive innovation.

Weak Development Team 49

Weak Development Team Customer Feedback Product Management Product Manager 49

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Defining a CS Ops Team.

Reporting Tools 59

Reporting Tools Analytic Tools Weak Development Team Data Visualization 59

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Same with SaaS user onboarding tools.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. 2:16] What was the insight that led to Wove? I felt very bad doing this, but it was amazing to me that seeing photos and videos of a product doesn’t always translate into real life.

User Friction 72

User Friction Customer Experience User Testing Customer Feedback 72

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I decided to join SAP , which was great, but there was a lot of user pain to observe.

Feedback Software 202

Feedback Software User Testing Product Research Research Software 202

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge.

Onboarding KPIs 127

Onboarding KPIs Analytic Tools Research Software Data Visualization 127

Centercode

NOVEMBER 13, 2020

Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Your customers have hundreds of products to choose from when using your streaming service. Device Compatibility. Your Path to Success. Load Testing.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Userpilot

JUNE 22, 2021

Frustrated that your new users drop off before activation? When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. The best onboarding software for SaaS companies will not require your product team to engage an engineering team to be effective.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Modus Create

DECEMBER 14, 2021

Its purpose is to achieve project objectives by evaluating performance against relevant quality standards and customer requirements. The QA professional’s job involves systematic testing focused on the development process. This is mandatory to ensure that the customer doesn’t encounter errors in the final product. .

Weak Development Team 52

Weak Development Team User Testing Customer Experience Reporting Tools 52

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products.

Telecommunications 96

Telecommunications Research Software Feedback Software User Testing 96