Userpilot

AUGUST 20, 2024

TL;DR Amplitude’s autocapture automatically tracks user interactions like clicks, page views, and sessions without manual event tagging. Amplitude’s autocapture can track multiple types of events, including clicks on elements, page views, sessions, form interactions, file downloads, and marketing attribution.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. Any time you talk directly with your market, it reveals incredible insights. This is called “closing the feedback loop.”. Website down?

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Research Software 98

ProductPlan

MARCH 21, 2024

At ProductPlan, we’re committed to empowering product leaders and teams with everything they need to navigate the complexities of the product development lifecycle and ensure they make the right decisions and deliver on strategic initiatives. They’re including AI in their product in a way that solves customer problems.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Our guest is Dr. Lilac Muller, VP of Product Management at Kymeta Corporation. 8:36] How do we create a customer use case?

User Testing 124

User Testing Reporting Tools Customer Experience Research Software 124

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. This can be reassuring for customers and stakeholders. You can avoid these drawbacks by using a different roadmap type: a goal-oriented or outcome-based product roadmap.

Roadmap 328

Roadmap Weak Development Team Customer Experience Reporting Tools 328

Amplitude

MARCH 9, 2021

Building and executing a product strategy is difficult, to say the least. Forty-five percent of all products fail to launch on time, while 20% of that number fail to meet internal targets. The key to overcoming those statistics is the expectations that your team places upon your product strategy itself.

Customer Experience 59

Customer Experience Product Strategy Data Visualization Strategy 59

Userpilot

JULY 26, 2022

SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Therefore, you should set different, specific goals for them inside your product and segment them to better understand their needs. A goal is like a milestone that you want your customers to reach.

Customer Feedback 80

Customer Feedback Customer Experience User Testing Feedback Software 80

Roman Pichler

SEPTEMBER 2, 2024

Listen to the audio version of this article: [link] Product Strategy Discovery Explained What is product strategy discovery? More precisely, it is the process of developing a product strategy whose implementation will likely create the desired value and impact.

Product Research 209

Product Research Product Strategy Strategy Research Software 209

Mind the Product

OCTOBER 1, 2018

What we were talking about, of course, was customer lifetime value (LTV) – a term that’s widely used in SaaS and subscription-based businesses – and Net Promoter Score (NPS). Define Your Target Customer. The university had a number of distinct customer segments spanning across qualification levels (e.g.

Data Visualization 124

Data Visualization Strategy Product Strategy Product Research 124

BrainMates

NOVEMBER 30, 2022

Why Customer Input Is Worth Your. Many product managers feel they’re not getting the time and resources they need to conduct their customer research. It feels like they’re trying to derive deep insights from a shallow data pool. How do we convince our company to have a greater investment in customer research?”

Customer Experience 52

Customer Experience Customer Feedback User Testing Product Research 52

Product Innovation Educators

NOVEMBER 14, 2022

Prior to Tango, Ken spent most of his career in the Bay Area at Uber, where he held roles in Launch Operations, Data Science, and Product Strategy. . Summary of some concepts discussed for product managers. [3:12] 3:12] What insight or problem led you to create Tango? We were speaking directly to those end users.

Product launches 95

Product launches Development Team Review Technical Review Customer Feedback 95

Roman Pichler

AUGUST 11, 2020

This article assumes that you are familiar with the product vision board or the key elements of a product strategy : market, value proposition, standout features, and business goals. More Information : 8 Tips for Creating A Compelling Product Vision and Strategize , pp. Target Group is (too) Big and Heterogenous.

Vision 312

Vision User Testing Research Software Product Research 312

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. We are always looking for more product mentors from all around the world. About The Product Mentor. Felix Sargent Product Manager, Bloomberg.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies.

Research Software 94

Research Software Feedback Software Reporting Tools User Testing 94

ProductPlan

MARCH 22, 2023

Product managers try to solve customer problems in ways beneficial to their business. When you make the right decisions, your customers reward you for helping them solve their problems by continuing to use your product and recommending it to others. That results in much sought-after product growth.

Data Visualization 52

Data Visualization Customer Experience Product Management Product Manager 52

Revulytics

OCTOBER 12, 2018

“Market problems should be defined based on multiple sources of data, not just anecdotes from visiting customer offices,” one respondent said. This year’s survey reveals that product managers spend an average of just seven hours a month talking to customers in non-sales situations.

Data Visualization 66

Data Visualization User Testing Customer Feedback Customer Experience 66

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.

Feedback Software 71

Feedback Software Messaging Customer Communications Customer Experience 71

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Customer Experience 92

Mixpanel

MAY 14, 2020

Sophisticated product teams that are able to merge business needs, user feedback and business objectives—all while proving ROI— are a rare find. DOWNLOAD REPORT. There’s no doubt about it; in the COVID-era, much has changed—including your users. But data, as we know, doesn’t tell the whole story.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Customer Experience 111

ProductPlan

JANUARY 7, 2022

Customers’ needs and expectations change as well. Better to learn now how influential product leaders do it so that you can make these moves proactively. Leveraging digital analytics tools—Google Analytics, for example—to gain better insights into customer behavior and product usage.

Analytic Tools 83

Analytic Tools Research Software Data Visualization Product Research 83

Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. In a few weeks, the name will change to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming—The Everyday Innovator will be renamed to Product Masters Now. .

Feedback Software 102

Feedback Software Data Visualization Customer Feedback Customer Experience 102

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. A frightening number of product managers don't directly speak to customers despite it being a best practice.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

FEBRUARY 22, 2021

Generally, it is safe to assume that product discovery anti-patterns result from a broader set of issues by comparison to the anti-patterns of a particular framework such as Scrum. Download for free : The Scrum Anti-Patterns Guide.) Or the product delivery organization is solely briefed indirectly by key account managers.

Product Research 98

Product Research User Testing Customer Experience Reporting Tools 98

Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. With Userpilot , you can track micro and macro conversions and segment users to provide a better experience. Downloading an ebook.

Customer Experience 91

Customer Experience Customer Feedback Data Visualization User Testing 91

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. The future of that business is determined by the product decisions you make today. Luckily, you don’t have to wait.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. For some brands, they’re moving the mobile app experience out from product and into marketing. So that leads us back to the purpose of this post: Redefining the role of mobile product managers. So, why the growth?

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Userzoom

JUNE 9, 2020

For those in user research, this should all sound very familiar. It doesn’t mean they weren’t pragmatic too, but they recognised that there were important changes in how their customers would react, and therefore continued to discover and innovate in order to come out the other side. 2) Your user has changed.

User Testing 121

User Testing Product Research Research Software UX 121

Roman Pichler

FEBRUARY 6, 2018

The user and business goals are strategic goals that are derived from the vision. The former describes the problem that users want to see addressed, for example, lose weight , or the benefit that users want to obtain, for instance, reduce the risk of developing diabetes. Finally, identify the right sprint goal.

Weak Development Team 154

Weak Development Team Technical Review User Testing Workshop 154

The Product Coalition

DECEMBER 10, 2020

but we had no previous training on strategy. Furthermore, there is no clear path to learn product strategy and no agreed-upon “go-to” resource to start developing this muscle. Value Proposition Design Creating the value proposition will help you understand your customer needs and what offer would result in a successful product.

Differentiation 120

Differentiation Books Strategy Article 120

Product Innovation Educators

FEBRUARY 27, 2023

Summary of some concepts discussed for product managers [2:04] You shared a method during your talk called CuCoCo for getting market-driven data to make product decisions quickly. CuCoCo is an abbreviation for Customer, Context, and Company. First, we need to talk to the customer. Can you walk us through the method?

Feedback Software 101

Feedback Software Marketing Data Visualization Customer Experience 101

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. This month, we have passed the three million download mark for the show. That just blows my mind.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. But how do you choose between all of the business strategies out there? Product-led growth (PLG) is a model that is user-centric and user-focused. Let’s explore together.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

MARCH 11, 2022

Product management is a cross-functional role responsible for all stages of product development. Reports, statistics, and product benchmarks give you hard data on trends in the product world. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Feedback Software 85

Product Innovation Educators

NOVEMBER 15, 2021

Henry Latham, the founder of Prod MBA, is with us to share his experience and insights. He has been a product manager and managed a variety of product teams in multiple countries. At Product MBA, he helps product managers and owners accelerate their career by teaching them how to build great products.

Product Management 86

Product Management Product Manager Vision Management 86