Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. This article will highlight 23 of the best UX research tools available in 2024. Would you have a better understanding of how they interact with your product?

Research Software 93

Research Software Data Visualization User Testing Analytic Tools 93

UX Planet

OCTOBER 22, 2024

Artificial Intelligence is no longer a distant dream or an add-on feature; it’s becoming a crucial part of our daily tools. The focus now is on integrating AI directly into app design, and I firmly believe this approach will fundamentally change how users interact with technology.

Feedback Software 104

Feedback Software Research Software Customer Experience User Experience 104

UX Planet

SEPTEMBER 22, 2024

An ultimate approach to Design Documentation Managing projects efficiently is crucial to keep your work process moving smoothly. This is where a Design Documentation Notion Template comes into play. Why Use a Design Documentation Template? This part focuses on the user pain points or business challenges.

Document 104

Document Product Research User Testing Research Software 104

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. The increasing popularity of cloud computing indicates that the importance of SaaS will only increase in the future. SaaS products already have these integrations.

Feedback Software 131

Feedback Software Research Software Reporting Tools User Testing 131

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. The process establishes the foundation for the bank-customer relationship. Why do you need it in the first place?

Analytic Tools 93

Analytic Tools Feedback Software Banking Data Visualization 93

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. And without a great onboarding experience, your users don’t activate and churn. and then proposed a sample tool stack. and then proposed a sample tool stack. Email onboarding tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

JUNE 14, 2023

This new addition to the Alchemer Mobile product is a direct response to customer feedback, bringing forth a host of powerful new capabilities, including, seamless integration of real-time metrics and raw data into your reporting and business intelligence (BI) tools of choice and complete API key management with enhanced security.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. What is customer communication management software?

Customer Communications 87

Customer Communications Analytic Tools Feedback Software Reporting Tools 87

Userpilot

MAY 1, 2024

Loyal customers are not only your highest profit but also your loudest promoters! Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Reporting Tools 93

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 81

Data Visualization Analytic Tools Research Software Feedback Software 81

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer support specialist. Looking into tools for customer support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 93

User Testing Customer Feedback Customer Experience Onboarding KPIs 93

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Systems Review 85

Userpilot

AUGUST 17, 2024

Zoezi is an all-in-one platform for the wellness industry. It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support.

Data Visualization 91

Data Visualization Customer Feedback Customer Experience Analytic Tools 91

Userpilot

MAY 26, 2024

Is Appcues or Whatfix the best tool for customer feedback? And is there a better software that would better fit your needs? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements.

Analytic Tools 98

Analytic Tools Feedback Software Systems Review Data Visualization 98

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 102

Reporting Tools Feedback Software Government Systems Review 102

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Research Software 88

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Data Visualization 93

Data Visualization Research Software Analytic Tools Feedback Software 93

Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. So let’s get started!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Reporting Tools 95

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative. Looking into tools for customer service representatives?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Research Software 100

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance user onboarding and overall customer satisfaction? What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer support specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer support specialists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Feedback Software 78

Feedback Software Analytic Tools Customer Feedback Data Visualization 78

Userpilot

AUGUST 26, 2024

It gives wine merchants and producers real-time wine transaction prices and exclusive market data and insights. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. Not satisfied with your current product growth platform and considering a switch?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This is especially true when trying to implement an in-app support infrastructure within your platform. Want to improve your fintech customer experience?

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

UX Planet

NOVEMBER 13, 2024

Heuristic evaluation is a powerful tool in UX design, offering a structured way to identify and address usability issues in interfaces. But what exactly does it entail, and how can designers use it to improve user experiences? Arhippainen’s Ten User Experience Heuristics — Looks at emotional and experiential aspects.

Feedback Software 99

Feedback Software UX Systems Review Technical Review 99