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Voice of Customer: Why VoC should lead your product development process

Usersnap

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

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Is Your Product Analytics Broken? How to Actually Act on the Data You Collect

Userpilot

You can gather all the user feedback or behavioral data you want or even generate tons of Google Analytics reports. He’s passionate about creating beautiful yet simple solutions to complex problems, aiming to empower all users to self-serve. Think about Apu, the ever-diligent Kwik-E-Mart owner.

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Successful Roadmaps Avoid One Thing: Drift

The Product Coalition

Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap. And we now had a handful of committed customers in the new market. The same is true for your roadmap — it takes more than diligence. In the moment, it’s tempting to tell stakeholders and customers what they want to hear.

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Are you Solving Customer Problems or Just Building Features?

ProductPlan

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

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Building an Efficient Release Management Process

Split

By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

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A Tale of Two Roadmaps?—?And Why You Can’t Succeed With Only One

The Product Coalition

The first was a precise set of tasks, milestones, and deliverables for the diligent civil servants tasked with building — the engineers, designers, and product managers. The second was a simplified, big-picture version meant to guide the city’s council of stakeholders — a select panel of investors, business executives, and customers.

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What is a Retention Specialist? Responsibilities, Salaries, and More

Userpilot

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention specialist. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.