Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

BrainMates

SEPTEMBER 7, 2021

Observation is an important part of mixed methods user research. Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. Due to the volume of content being produced, the metadata task was often outsourced to a junior.

Research Software 98

Research Software Product Research User Testing Systems Review 98

The Product Coalition

MAY 10, 2021

We just need to start with First Opportunity first as due to our market analysis and business modelling, this is the best one to tackle”. This line of thinking is where success at achieving the First Opportunity and the BigVision begins to get derailed before you and your team have even started working.

Development Team Review 117

Development Team Review Software Review Product Research Research Software 117

The Product Coalition

JANUARY 16, 2024

Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap. And we now had a handful of committed customers in the new market. The same is true for your roadmap — it takes more than diligence. In the moment, it’s tempting to tell stakeholders and customers what they want to hear.

Roadmap 113

Roadmap Development Team Review Weak Development Team Technical Review 113

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

The Product Coalition

MARCH 25, 2023

Within it, there is no shortage of products and services that claim they can help you optimize the organization, productivity and efficiency of your product development team’s performance. Companies are working to win the spot of “the best product management platform” in the hearts and minds of their customers.

Feedback Software 120

Feedback Software Technical Review Development Team Review User Testing 120

The Product Coalition

NOVEMBER 9, 2020

It was about 12 months ago when I was challenged by our CEO to dismantle our squad and create a growth team. Not being too sure what a growth team was, we started anyway. We got access to work completed by Andrew Chen & Brian Balfour , took a few courses from the Reforge series and started developing our growth loops.

Development Team Review 105

Development Team Review Weak Development Team Customer Experience Data Visualization 105

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Whichever methodology a team operates under will heavily influence how they work and communicate with one another.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. ” Similarly, I see managers on Twitter saying, “Oh, that’ll make performance review season so much easier.”

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

AUGUST 15, 2023

The first was a precise set of tasks, milestones, and deliverables for the diligent civil servants tasked with building — the engineers, designers, and product managers. The second was a simplified, big-picture version meant to guide the city’s council of stakeholders — a select panel of investors, business executives, and customers.

Development Team Review 113

Development Team Review Roadmap User Testing Feedback Software 113

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 319

Product Research Data Visualization Research Software Analytic Tools 319

The Product Coalition

OCTOBER 19, 2020

Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. As you assemble your team, take special care to select a diverse group of subject matter experts.

Technical Review 167

Technical Review Analytic Tools Research Software Development Team Review 167

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or  Or by hiring outside experts to teach them prioritization.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

The Product Coalition

AUGUST 8, 2022

Because scribes display more diligence and industry than printers.” Maybe the snake oil of its time, either way, he failed due to timing. However, it was delayed due to a flood?—?leaving Due to Gutenberg’s lack of means to pay back, Fust received the machinery, type set and supplies. Do you have customer feedback?

Technical Review 145

Technical Review Development Team Review User Testing Research Software 145

Product Innovation Educators

NOVEMBER 14, 2022

3:12] What insight or problem led you to create Tango? When we met, we kept talking about team performance. The emotions associated with teams creating documentation, which is a conduit to sharing knowledge, were very negative. I reflected on my Uber experience, where I was on a launch operations team.

Product launches 99

Product launches Development Team Review Technical Review Customer Feedback 99

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. When hiring product team members I’m also looking for adjectives and verbs that convey patience, curiosity, and a humble style. Are they team players?

Development Team Review 87

Development Team Review Weak Development Team User Testing Technical Review 87

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. Which involves attracting the attention of potential customers through content and ads.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 112

Artificial Inteligence User Testing Feedback Software Customer Feedback 112

UserVoice

JUNE 18, 2018

And this requires that we understand, even to a facile level, the different goals and motivations that other people and teams in the organization might have. Some of these are going to be obvious, based on the actual stated goals of the team or in some structured form like a compensation plan for Sales teams.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., Liam: Yeah.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Still, it’s possible that corporate priorities shifted, resources were cut or reallocated, or customers demanded urgent updates that put previously scheduled items on hold. Were customer relationships impacted? Regular roadmap reviews. Assess What has Changed So Far.

Development Team Review 92

Development Team Review Technical Review Customer Feedback Product Manager 92

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 96

Banking Development Team Review Software Review Technical Review 96

Product Talk

JANUARY 13, 2016

Most teams make one of the following two mistakes: They either gate releases with an A/B test trying to understand whether or not the feature had the intended impact or they test variables blindly hoping to stumble upon a better variation. Dewey was profoundly insightful on the topic of critical thinking. – Tweet This.

Product Research 119

Product Research Customer Experience Development Team Review Software Review 119

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 58

Software Review Systems Review Technical Review Development Team Review 58

Mixpanel

NOVEMBER 8, 2022

VCs look for signals that you have the right product, in the right market, at the right time, with the right team at the helm. Stay away from flashy “vanity metrics” and focus on gathering deeper insights with value metrics. “The most important thing is seeing user activity grow within a product organically.”

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

The Product Guy

JUNE 25, 2018

Maybe – The stakes are medium level, so consider syncing up with your superior to obtain feedback on your proposed solution prior to trying it out yourself. I am working on a fairly large scale project with my manager that touches multiple tech teams. Alignment: Being on the same page about a project or expectations.

Product Manager 120

Product Manager Product Management Reporting Tools Technical Review 120

Mixpanel

DECEMBER 3, 2020

Customer experience. Every interaction, every message, every touchpoint matters to customers. If your product and marketing teams are the “brains” designing your experience, your technology stack is undoubtedly the “brawn” making it possible. . User segmentation . Want to message new users from a certain sign-up source?

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. But here we are. We hosted a webinar with Slack on this topic. Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Split

MARCH 20, 2024

By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your audience has extremely high expectations and you’ve got more than a million other apps competing for your users’ time and attention. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

UX Studio

MARCH 4, 2019

Web designer vs web developer – as a UX designer, I counter this match daily. But truly, the phrases don’t stop here, we have visual designers, front-end developers, back-end developers, UX designers (like me), et cetera. A developer friend of mine met with a client a couple of months ago. User expectations.

Web Development 46

Web Development Web Developers Development Team Review Weak Development Team 46

The Product Coalition

APRIL 23, 2018

But, you do need some level of financial help from an expert, someone who can cast a trained eye on your cash flow, margins, key performance indicators, and overall profit picture while you concentrate on your team, your products, and your strategies for growth. If you run a midsize to middle market business, you probably have a CFO.

Systems Review 60

Systems Review Development Team Review Customer Experience Finance 60

DISQO

APRIL 13, 2017

When we looked back on the 2,000+ experiments that product teams have run on Alpha, we noted some of the challenges that they first had to overcome. Conceptually, most teams already buy into the value of experimentation and user insights, so that part was relatively easy. That’s precisely what the design sprint offers.

User Testing 56

User Testing Development Team Review Customer Feedback Product Research 56