Sachin Rekhi

OCTOBER 15, 2018

I've long believed that the most innovative products are built by teams who innovate on the very process by which they develop those products. And in doing so, it showcased how Apple's design and development process was different from traditional Silicon Valley companies in subtle yet incredibly important ways.

Development Team Review 114

Development Team Review Software Review Customer Feedback Feedback Software 114

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Whichever methodology a team operates under will heavily influence how they work and communicate with one another.

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

Modus Create

FEBRUARY 16, 2024

Cybersecurity is now engrained in every part of product development and digital transformation initiatives, even the user experience. Users increasingly demand and expect information privacy and robust encryption methods. As a result, cybersecurity has become a top challenge for many companies.

Data Visualization 52

Data Visualization Reporting Tools Development Team Review User Testing 52

Modus Create

JUNE 18, 2021

While this can lead to amazing outcomes for customers, it also increases their exposure to cybersecurity threats. More data and more code in more places increase your threat surface, creating opportunities for malicious actors online. . Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

The Product Coalition

OCTOBER 19, 2020

Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. As you assemble your team, take special care to select a diverse group of subject matter experts.

Technical Review 161

Technical Review Analytic Tools Research Software Automotive 161

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 92

Banking Development Team Review Software Review Technical Review 92

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Product Talk

MARCH 2, 2016

I love that Marty Cagan and Jeff Patton have long been advocates of dual-track development. If you aren’t familiar with dual-track development, it’s the separation of product discovery from product delivery. Continuous integration reduces the risk of large code conflicts that used to take days or sometimes weeks of testing to resolve.

Product Research 140

Product Research Data Visualization Software Review Technical Review 140

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. But here we are. We hosted a webinar with Slack on this topic. Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Gainsight

MARCH 15, 2023

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Bain Public

APRIL 25, 2022

We had some insightful discussions and they confided in me the challenges the local startups and ecosystem were experiencing regarding their roadmap development. "I Claude, Daniel and I began to ideate on ways that we could collaborate by leveraging Daniel’s software. We got lucky; they saw our potential and did our diligence.

Technical Review 52

Technical Review Development Team Review Systems Review Artificial Inteligence 52

Iteratively Blog

MARCH 15, 2020

You can expect to catch insights on topics like scaling processing pipelines, deploying databases, maintaining your data lake, and establishing proper governance practices. ? Development. A large part of the reason is due to the fact that not everything is measurable. Play the latest episode. #2 Play the latest episode. #4

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Product Talk

JANUARY 13, 2016

Most teams make one of the following two mistakes: They either gate releases with an A/B test trying to understand whether or not the feature had the intended impact or they test variables blindly hoping to stumble upon a better variation. I prefer to do my learning before any code has been written. Even The Best of Us Get It Wrong.

Product Research 111

Product Research Customer Experience Development Team Review Research Software 111

Gainsight

AUGUST 31, 2020

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. How they reached this level of customer engagement . While their recent NPS score of 73.8

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

The Product Coalition

MAY 18, 2016

My supervisors in different teams (I was in a management trainee rotational program) gave me two big projects. One project was about pre-IPO funding for which I had to do a lot of financial modeling, due diligence, and third party negotiation. Every day, there is something new I can learn about or a new problem to tackle.

Technical Review 60

Technical Review Finance Research Software Feedback Software 60

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. I liked being that interface between what the company was building and what the customer needs.” So I went from running product to running product and development.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Bryce York

NOVEMBER 27, 2016

” Without clear growth goals, your team can’t stay in sync or work at their best. The biggest cost of an out of sync team – wasted effort. Imagine you ask someone on your team to build an email campaign to promote a new feature. Goal : Improve new user activation. A Case Study from LogMeIn.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., Liam: Yeah.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or  Or by hiring outside experts to teach them prioritization.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Gainsight

SEPTEMBER 6, 2022

This is especially evident in the Software-as-a-Service industry, where layoffs, hiring freezes and a slowdown in sales are creating never-before-seen headwinds. The mindset in SaaS has shifted,” says Nick Mehta, Chief Executive Officer at Gainsight, a leading customer success and product experience platform. “The

Software Review 10

Software Review Development Team Review Technical Review Customer Experience 10

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. We didn’t give it this supervised learning where you code in a definition of sadness or happiness.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. We hope this will give you some insights about the fundraising process, even though our case might be atypical. This is what happened again with the Benchmark team.

Feedback Software 92

Feedback Software Software Review User Testing Development Team Review 92

Gainsight

JUNE 4, 2019

Now customer success has its own prestigious award! We wanted to save a spot on the biggest stage in customer success to honor teams that made an impact in four different categories over the last year. So we asked you, the customer success community, to nominate your peers to be recognized. The Innovation Award – Loopio.

Development Team Review 8

Development Team Review Technical Review Software Review Customer Experience 8

eG Innovations

JULY 19, 2022

Grafana is developed by Grafana Labs with a free version of Grafana available on GitHub under a GNU AGPLv3 license. A licensed Grafana Enterprise version with additional capabilities is also available for self-hosted, on-premises installation or as managed SaaS (Software as a Service) via an account on the Grafana Labs cloud service.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. Are You Trapped in the Product Death Cycle?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Sequent Learning

FEBRUARY 2, 2021

Product Management for Non-Software Products. JJ is also a serial entrepreneur, co-founding a healthcare technology company as well as a product development and talent management consultancy. Kanban boards, scrum masters, story points, development velocity, and so on. . There are a lot of software product managers out there.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of?

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Business of Software Conference

APRIL 7, 2020

Ayat is a ‘queen of CRO’ with over ten years helping companies create websites that customers love, and that result in increased sales and retention. Most marketing talk, or business strategy meetings, emphasizes the importance of ‘customer first’. Customer First fails? How do we get into the minds of the customer?

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

PMLesson's Ace the PM Interview

DECEMBER 4, 2020

These are: Influence: As a TPM, a crucial aspect of the position is influencing and persuading the relevant teams and stakeholders to take the necessary actions to accomplish certain goals. As such, a TPMs program sense entails the ability to manage and navigate through technical dependencies and work alongside the engineering team.

Technical Review 52

Technical Review Development Team Review Systems Review Software Review 52

Amplitude

MAY 17, 2017

When there’s so much data to work with, it’s easy to get careless and assume that the numbers right under your nose are always telling you the truth: A new piece of code breaks your homepage , but after looking at your analytics you see that users are spending more time on it than ever —and therefore must be more engaged.

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103