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Voice of Customer: Why VoC should lead your product development process

Usersnap

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

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Why Product Request SLAs Fail

Mironov Consulting

 That the occasional response comes long after their urgent situation has resolved itself via lost deals or workaround solutions, with a less-than-helpful “not now” or “need more information” or “we’re sorry.  That  Or by hiring outside experts to teach them prioritization.

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Are you Solving Customer Problems or Just Building Features?

ProductPlan

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

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10 Reasons Your Product is Hurting Your Sales Team

The Product Coalition

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. So I spoke with some of the best sales leaders I’ve known and some amazing product leaders to get their insights.

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The Ultimate Product Strategy Checklist for your Mobile App

The Product Coalition

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

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Modus Security: What’s Your Threat Surface?

Modus Create

But one thing technology leaders need to ask themselves is, “what are the threats we face?” The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery.

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How Johannes Gutenberg Can Make You a Better Product Manager

The Product Coalition

Because scribes display more diligence and industry than printers.” Too many potential investors, Gutenberg’s plan to build on technology more than a thousand years old lacked imagination. We are building a platform that will change the world.” Maybe the snake oil of its time, either way, he failed due to timing.