Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. She creates front-end libraries, a role that perfectly suits her given her life-long passion for user experience, design, and building things. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Product Innovation Educators

NOVEMBER 14, 2022

3:12] What insight or problem led you to create Tango? When we met, we kept talking about team performance. The emotions associated with teams creating documentation, which is a conduit to sharing knowledge, were very negative. I reflected on my Uber experience, where I was on a launch operations team.

Product launches 95

Product launches Development Team Review Technical Review Customer Feedback 95

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Mixpanel

NOVEMBER 8, 2022

VCs look for signals that you have the right product, in the right market, at the right time, with the right team at the helm. Stay away from flashy “vanity metrics” and focus on gathering deeper insights with value metrics. “The most important thing is seeing user activity grow within a product organically.”

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Fearless Product

JANUARY 5, 2020

SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST? Are you a B2B product leader wondering how you can help the sales team achieve their targets while not backing your product team into corner? Share what was most useful to you by leaving a review. SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST?

Development Team Review 40

Development Team Review Technical Review B2B Feedback Software 40

Fearless Product

JANUARY 5, 2020

SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST? Are you a B2B product leader wondering how you can help the sales team achieve their targets while not backing your product team into corner? Share what was most useful to you by leaving a review. SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST?

Development Team Review 40

Development Team Review Technical Review B2B Feedback Software 40

Fearless Product

JANUARY 5, 2020

SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST? Are you a B2B product leader wondering how you can help the sales team achieve their targets while not backing your product team into corner? Share what was most useful to you by leaving a review. SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST?

Development Team Review 40

Development Team Review Technical Review B2B Feedback Software 40

Mixpanel

DECEMBER 3, 2020

Customer experience. Every interaction, every message, every touchpoint matters to customers. If your product and marketing teams are the “brains” designing your experience, your technology stack is undoubtedly the “brawn” making it possible. . User segmentation . times more revenue than competitors.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Still, it’s possible that corporate priorities shifted, resources were cut or reallocated, or customers demanded urgent updates that put previously scheduled items on hold. Were customer relationships impacted? Regular roadmap reviews. Assess What has Changed So Far.

Development Team Review 88

Development Team Review Technical Review Customer Feedback Onboarding KPIs 88

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. When hiring product team members I’m also looking for adjectives and verbs that convey patience, curiosity, and a humble style. Are they team players?

Development Team Review 63

Development Team Review Weak Development Team User Testing Technical Review 63

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. But here we are. We hosted a webinar with Slack on this topic. Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. We agonise over decisions and strategic direction, we think deeply about product direction, we care about the experience our customers get and the impact we have on our businesses. It’s like a chance bit of customer feedback that we end up devoting a two-year roadmap to.

Development Team Review 142

Development Team Review Technical Review Weak Development Team Vision 142

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. When hiring product team members I’m also looking for adjectives and verbs that convey patience, curiosity, and a humble style. Are they team players?

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

Roy Madden

SEPTEMBER 29, 2017

At Feedly, we care passionately about the success of our customers. With more than 1,000 organizations relying on Feedly Teams for connecting to the content they need to accelerate research, marketing, and sales, we are growing our customer success team to continue to deliver a 7-star onboarding and support experience.

Development Team Review 41

Development Team Review User Testing Customer Feedback Customer Experience 41

The Product Coalition

MAY 18, 2016

My supervisors in different teams (I was in a management trainee rotational program) gave me two big projects. One project was about pre-IPO funding for which I had to do a lot of financial modeling, due diligence, and third party negotiation. Product manager is the title of a role in technology companies.

Technical Review 60

Technical Review Finance Research Software Feedback Software 60

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. Identify at least one solution to solve the problem.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

UserVoice

JUNE 18, 2018

And this requires that we understand, even to a facile level, the different goals and motivations that other people and teams in the organization might have. Some of these are going to be obvious, based on the actual stated goals of the team or in some structured form like a compensation plan for Sales teams.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

Ronke PM

FEBRUARY 26, 2023

Being a product leader is a humbling opportunity and a privilege as you build consequential products that will impact your customers' lives. It is an honor to come to work and shape your customers' lives, direct reports, multi-disciplinary partners, and leaders. Use your leadership voice to bring out change. Always say thank you.

Leadership 52

Leadership Development Team Review Technical Review Reporting Tools 52

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. Executives are furthest from the customers and the product itself. Establish, define, and enforce feedback channels.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. I liked being that interface between what the company was building and what the customer needs.” Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 74

Roadmap Data Visualization Technical Review User Testing 74

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Mironov Consulting

FEBRUARY 9, 2023

 That the occasional response comes long after their urgent situation has resolved itself via lost deals or workaround solutions, with a less-than-helpful “not now” or “need more information” or “we’re sorry.  That  Or by hiring outside experts to teach them prioritization.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. There have been two seminal memos that have, in a sense, rocked the tech industry. I’m joined, as always, by Mr. Paul Adams.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 85

User Testing User Friction Development Team Review Reporting Tools 85

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

PMLesson's Ace the PM Interview

DECEMBER 4, 2020

If you're interested in the field of technical program management, then the answer is, without a doubt, yes. As the name of the position suggests, program sense is an integral part of a technical program manager's day-to-day. They are responsible for ensuring technical processes can be completed according to their deadlines.

Technical Review 52

Technical Review Development Team Review Systems Review Software Review 52

The Product Coalition

JUNE 24, 2021

our open-source data integration platform; 2 months later, we announced our $26M Series-A round led by Benchmark. In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team.

Feedback Software 93

Feedback Software Software Review User Testing Development Team Review 93

Sequent Learning

FEBRUARY 2, 2021

Product Management for Non-Software Products. JJ is also a serial entrepreneur, co-founding a healthcare technology company as well as a product development and talent management consultancy. How to manage tech debt. Kanban boards, scrum masters, story points, development velocity, and so on. . Episode 67.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. Are You Trapped in the Product Death Cycle?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

DISQO

SEPTEMBER 25, 2019

The insights behind the innovation, from one of the most forward-thinking companies you’ve never heard of. Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. They couldn’t just be innovation cheerleaders.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

The insights behind the innovation, from one of the most forward-thinking companies you’ve never heard of. Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. They couldn’t just be innovation cheerleaders.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Amplitude

MAY 17, 2017

When there’s so much data to work with, it’s easy to get careless and assume that the numbers right under your nose are always telling you the truth: A new piece of code breaks your homepage , but after looking at your analytics you see that users are spending more time on it than ever —and therefore must be more engaged.

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? When most people think of product development, they imagine an in-person experience. It’s a bold gambit, but if anyone can pull it off, Daniel can. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199