The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. So I spoke with some of the best sales leaders I’ve known and some amazing product leaders to get their insights.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Did your roadmap change? It doesn’t take a virus to derail a roadmap. It doesn’t take a virus to derail a roadmap. User behaviors changed a lot since January, so many of the key metrics companies and product teams care about have also been impacted.

Development Team Review 88

Development Team Review Technical Review Customer Feedback Onboarding KPIs 88

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Gather consensus around goals.

Roadmap 74

Roadmap Data Visualization Technical Review User Testing 74

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. But here we are. We hosted a webinar with Slack on this topic. Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. We agonise over decisions and strategic direction, we think deeply about product direction, we care about the experience our customers get and the impact we have on our businesses. It’s like a chance bit of customer feedback that we end up devoting a two-year roadmap to.

Development Team Review 142

Development Team Review Technical Review Weak Development Team Vision 142

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 63

Development Team Review Weak Development Team User Testing Technical Review 63

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

UserVoice

JUNE 18, 2018

and while you may be the one given domain over the roadmap, your stakeholders take these peers’ opinions of your work into serious account. And this requires that we understand, even to a facile level, the different goals and motivations that other people and teams in the organization might have.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

Gainsight

AUGUST 31, 2020

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. How they reached this level of customer engagement . While their recent NPS score of 73.8

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. Executives are furthest from the customers and the product itself. Establish, define, and enforce feedback channels.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 85

User Testing User Friction Development Team Review Reporting Tools 85

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Product Coalition

JUNE 24, 2021

our open-source data integration platform; 2 months later, we announced our $26M Series-A round led by Benchmark. In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team.

Feedback Software 93

Feedback Software Software Review User Testing Development Team Review 93

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? When most people think of product development, they imagine an in-person experience. It’s a bold gambit, but if anyone can pull it off, Daniel can. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. We’re fresh from our first virtual global event, New at Intercom.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 291

Product Research Data Visualization Research Software Analytic Tools 291

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40