The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. How to gather relevant data??—?This This is a topic for another article.

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Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

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Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” Expressed customer sentiment.

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User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

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Product Research User Testing Customer Feedback Data Visualization 264

UX Planet

JUNE 14, 2024

Using AI to Gather, Analyze, and Act on User Feedback More Effectively to Improve UX For those who are unaware of UX design, a fast-paced yet steadily growing industry, let it be stated that feedback is a true commodity of the trade. However, opening a new chapter is the entrance of a new player into the field- AI.

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Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Examples of in-app feedback collection.

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Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. If you’re to integrate analytics, Squarespace is readily equipped for A/B testing and Wix has a number of plug-ins that will do the trick.

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Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone.

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Customer Feedback Data Visualization Feedback Software User Testing 97

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

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The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

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Feedback Software Customer Feedback User Testing Data Visualization 139

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.)

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Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

AUGUST 19, 2024

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

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Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. More personalized experiences for customers with segmentation and customer data.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Alchemer Mobile

NOVEMBER 29, 2018

By now, marketers and product owners in every space understand the importance of listening to their customers. Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Your Customers Expect to be Heard.

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Feedback Software User Testing Customer Feedback Reporting Tools 173

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

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Intercom, Inc.

APRIL 26, 2022

Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss). Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience. Act on customer feedback.

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Customer Experience User Testing Customer Feedback Feedback Software 219

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. None of us believe ‘thank you for your feedback’ closes the loop.

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Product Research Feedback Loop User Testing Feedback Software 130

Alchemer Mobile

JANUARY 17, 2019

Customers are hard-pressed to leave feedback in any form, and the way digital customer feedback is gathered is often clunky, time-consuming, and distracting from the goal the customer came to accomplish in the first place. There is much to learn from the vocal minority of at-risk and VIP customers.

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User Testing Branding Customer Feedback Customer Experience 276

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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Feedback Software Analytic Tools User Testing Customer Feedback 107

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 85

Melissa Perri

JULY 23, 2024

I gather data through surveys about observations. Lots of data goes into pinpointing. This holistic approach not only streamlines operations but also enhances the team's ability to deliver value to customers and stakeholders. I review strategies and roadmaps.

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Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

DECEMBER 10, 2019

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. As we scaled, that had to change.

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Onboarding KPIs Framework Product Research User Testing 281

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

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Product Research Feedback Loop Feedback Software User Testing 91

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

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Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. They: Connect to Customers.

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Intercom, Inc.

MARCH 14, 2018

Broaden the audience over time to include users who haven’t asked for the feature. Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback.

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User Testing Customer Feedback Data Visualization Feedback Software 223

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

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Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

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Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES).

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Customer Feedback User Testing Feedback Software Product Research 91

Alchemer Mobile

MAY 31, 2024

Picture this: customers who feel truly heard are not just passive participants but enthusiastic advocates for your brand. They engage more, they stay longer, and they actively promote your products ( this is especially true for customers on mobile! ). What is Closed-loop Feedback?

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User Testing Product Research Feedback Software Customer Feedback 130

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

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User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

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Data Visualization Analytic Tools Customer Experience Feedback Software 95

Reveal

DECEMBER 23, 2024

Reveal Embedded Analytics For product owners, leveraging data is not just an advantageits a necessity. Product analytics empowers you to understand gaps in your offering and how users engage with your product. Both embedded analytics and product analytics are designed to help product owners in diverse ways.

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Data Visualization Embedded Analytics Analytic Tools Feedback Software 52

Intercom, Inc.

NOVEMBER 2, 2021

The data suggests bad management is a real and significant issue. According to data from DDI’s Frontline Leader’s Project , 57% of people have left a job to get away from a bad manager. Just look at the data to see where managers are laying blame. Give feedback with empathy. It’s not me, it’s you.

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Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money.

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