Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. The real challenge comes when you’re deciding how you actually want to execute on this concept and actually begin gathering mobile feedback in your own app. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? Or what if you’re just getting started with an idea and your product doesn’t even exist yet?

Research Software 247

Research Software Feedback Software User Testing Customer Experience 247

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

Feedback Software 104

Feedback Software Analytic Tools Data Visualization Research Software 104

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Product usage.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc.

Data Visualization 152

Data Visualization Customer Feedback User Testing Analytic Tools 152

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Satmetrix Systems, Inc., and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? Would you have a better understanding of how they interact with your product? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. This article will highlight 23 of the best UX research tools available in 2024.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Data Visualization 104

Data Visualization Onboarding KPIs Dashboard Analytic Tools 104

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. One of Grice’s key insights is what he called the cooperative principle. We’re in dialogue about [explicit or implicit user signal].

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback , prioritizing it, and using it to make key product decisions? PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct. Let’s dive in.

User Testing 102

User Testing Customer Feedback Feedback Software Data Visualization 102

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. The two main types of survey data are quantitative data and qualitative data.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Userpilot

SEPTEMBER 26, 2024

When they faced challenges with customer churn , they turned to Userpilot. That’s what we talked about with Subhash Yadav, the Product Marketer at Unolo. Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates.

Product Research 106

Product Research Feedback Software Data Visualization Analytic Tools 106

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. We’ve talked to Isa Olsson, UX Researcher and Designer. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Roman Pichler

OCTOBER 7, 2024

Listen to the audio version of this article: [link] You Can’t See Further than the Next Three Months A product roadmap should be a realistic forecast that states the specific value a product is likely to offer in the next 12 months. [1] If you can’t see further than the next three months, then do not use a product roadmap.

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Roadmap Product Research Data Visualization Customer Feedback 242

Userpilot

SEPTEMBER 12, 2024

The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. Maintaining accurate data is crucial for customer satisfaction and the company needed a way for users to report inaccurate data. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 104

Data Visualization Product Research Embedded Analytics Feedback Software 104

Userpilot

SEPTEMBER 30, 2024

Its products use gamified experiences that help young learners develop science, maths, and literacy skills. We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. They needed a more user-friendly solution.

Product Research 106

Product Research Analytic Tools Feedback Software User Testing 106

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Folding Burritos

JANUARY 25, 2018

There’s high-level communication and discussion, and there’s low-level interaction with stakeholders about the day-to-day of the product’s development and operation. It seems that we’re endlessly providing (or seeking) answers about anything related to the product. What are customers asking for in our support channels?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

Data Visualization 104

Data Visualization Analytic Tools Research Software User Testing 104

Alchemer Mobile

JUNE 17, 2024

Today, we launched Alchemer Pulse : the only AI-driven text analysis solution specifically built for customer experience and feedback programs. Pulse gets you to the heart of how your customers really think and feel, and instantly turns overwhelming text feedback into signals you can act on.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. Password reset.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing. What are KPIs?

Feedback Software 264

Feedback Software Data Visualization Analytic Tools Research Software 264

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? The ROI of global customer support. Improved global customer retention. Increased revenue.

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Customer Experience Data Visualization User Testing Customer Feedback 232

Alchemer Mobile

AUGUST 7, 2023

By Cathy Yang, Senior Product Manager at Alchemer, and Vanessa Bagnato, Director of Product Marketing at Alchemer The August release of Alchemer Mobile includes Survey Skip Logic, a powerful feature that delivers more streamlined surveys to your audience and provides highly actionable insights for you.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

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Analytic Tools Feedback Software Data Visualization Research Software 104