Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. Handling complex queries.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Data Visualization 84

Data Visualization Onboarding KPIs Dashboard Analytic Tools 84

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. Password reset.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? We share their advice for other leaders looking to expand their customer care to more languages and timezones.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 89

Data Visualization Dashboard Onboarding KPIs Analytic Tools 89

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Your answers to these three questions will inform the rest of your app marketing. A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. It’s marketing. The bad news? The good news? Five-star ratings?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Customer experience.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Customers who only have access to your Help Center will see a search icon instead of a chat icon on Messenger launcher.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Alchemer Mobile

JUNE 14, 2023

This new addition to the Alchemer Mobile product is a direct response to customer feedback, bringing forth a host of powerful new capabilities, including, seamless integration of real-time metrics and raw data into your reporting and business intelligence (BI) tools of choice and complete API key management with enhanced security.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Reveal

JULY 21, 2023

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

Data Visualization 96

Data Visualization Analytic Tools Dashboard Definition 96

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. One of Grice’s key insights is what he called the cooperative principle. We’re in dialogue about [explicit or implicit user signal].

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 14, 2022

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. Our production environment is where our code, infrastructure, third-party dependencies, and our customers come together to create an objective reality – it’s the only place to learn and validate the impact of our work.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Check out what you can achieve with these latest additions in detail below.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 85

Data Visualization Onboarding KPIs Dashboard Analytic Tools 85

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 86

Data Visualization Customer Feedback User Testing Analytic Tools 86

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Intercom, Inc.

AUGUST 11, 2022

In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. We track every metric, create all kinds of dashboards, and use them to inform our every move. And that’s exactly why today’s guest, Janelle Estes , is so interested in human insight. Lots and lots of it.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 79

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 79

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Folding Burritos

JANUARY 25, 2018

The cross-functional nature of what we do means that we have to align and inform everyone around us. What are customers asking for in our support channels?”. But then we get asked the same thing multiple times, people don’t remember, or those that don’t ask (but should be informed) are kept out of the loop.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Research Software 91

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

Feedback Software 74

Feedback Software User Testing Customer Feedback Analytic Tools 74

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 88

User Testing Customer Feedback Customer Experience Onboarding KPIs 88

Folding Burritos

FEBRUARY 22, 2016

Instead, looking at the product as a vehicle for solving problems for users and customers, the kinds of questions that get asked are: “is solving this problem within the realm of our product’s value proposition?” and “is this a big enough problem for our customers, that justifies the investment?”. Why do you think we need that?

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Reporting Tools 84

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. Would you have a better understanding of how they interact with your product?

Research Software 88

Research Software Data Visualization User Testing Analytic Tools 88

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. Acknowledge user feedback with automated responses.

Product Research 80

Product Research Feedback Loop Feedback Software User Testing 80