Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Onboarding KPIs 90

Onboarding KPIs Data Visualization KPI Dashboard 90

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 94

Data Visualization Dashboard Onboarding KPIs Analytic Tools 94

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Don’t worry, we’ve got you.

Customer Satisfaction 130

Customer Satisfaction Product Research Data Visualization Customer Feedback 130

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions.

Customer Feedback 80

Customer Feedback User Testing Customer Satisfaction Customer Experience 80

Alchemer Mobile

JUNE 17, 2024

Today, we launched Alchemer Pulse : the only AI-driven text analysis solution specifically built for customer experience and feedback programs. Pulse gets you to the heart of how your customers really think and feel, and instantly turns overwhelming text feedback into signals you can act on.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 81

Data Visualization Analytic Tools Research Software Feedback Software 81

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

Data Visualization 110

Data Visualization KPI Analytic Tools Research Software 110

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Customer experience.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Customer Feedback 72

Customer Feedback Data Visualization Feedback Software User Testing 72

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. What is customer feedback?

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. Acknowledge user feedback with automated responses.

Product Research 85

Product Research Feedback Loop Feedback Software User Testing 85

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 93

User Testing Customer Feedback Customer Experience Onboarding KPIs 93

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Create customer journey maps to outline the challenges and expectations of your customers.

Data Visualization 78

Data Visualization Analytic Tools Customer Feedback Customer Experience 78

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

Feedback Software 78

Feedback Software User Testing Customer Feedback Analytic Tools 78

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback , prioritizing it, and using it to make key product decisions? Valuable feedback usually comes from power users or those who are well-versed with your product.

User Testing 84

User Testing Customer Feedback Feedback Software Data Visualization 84

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Personalized end-user support.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 89

Data Visualization Onboarding KPIs Dashboard Analytic Tools 89

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Customer Experience User Testing 91

Userpilot

JULY 14, 2024

Are you overwhelmed by the sheer volume of customer data and unsure how to analyze it effectively? Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. – Needs-based — what your users are looking to solve with your product.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Research Software 88

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 81

Data Visualization Dashboard Customer Feedback User Testing 81

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 85

Feedback Software Customer Feedback Customer Experience User Testing 85

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Product Research 103

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? In this article, we broke down different examples and how to implement them for your product. We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience.

Data Visualization 89

Data Visualization Analytic Tools User Testing Feedback Software 89

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 84

Customer Satisfaction Product Research Feedback Software Customer Feedback 84

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 83

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 83

Userpilot

OCTOBER 12, 2023

What are user data analytics? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. Why do they matter? Let’s get right into it!

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. What is a customer engagement dashboard?

Data Visualization 87

Data Visualization Onboarding KPIs Dashboard User Testing 87

Reveal

JULY 21, 2023

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

Data Visualization 96

Data Visualization Analytic Tools Dashboard Definition 96

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

SEPTEMBER 4, 2024

TL;DR Vanity metrics appear impressive but don’t provide actionable insights or inform future strategies. Examples of vanity metrics include: – Free trial user count : It only shows how many people started a trial, not how many found value in your product. Book the demo to learn more!

Data Visualization 88

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 88

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. Hence this process is efficient, objective, and a lot faster than traditional survey methods.

Data Visualization 158

Data Visualization Customer Feedback User Testing Analytic Tools 158

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Reveal

JULY 21, 2023

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

Data Visualization 94

Data Visualization Analytic Tools Dashboard Definition 94