Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. Have we seen a huge growth in users that have signed up coming from Germany, for example?

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Roy Madden

MAY 18, 2021

The Leo CVE Dashboard gives you at-a-glance visibility into relevant trending vulnerabilities, and you can use Leo to focus any of your feeds for faster insight into risks impacting your business’s software, hardware, and application stack. The Leo CVE Dashboard: a complete CVE overview in a glimpse.

Data Visualization 118

Data Visualization Dashboard Research Software User Testing 118

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

DECEMBER 12, 2022

How can product managers and other members of the product team benefit from Userpilot product growth insights ? Userpilot is a product growth platform that allows you to harness user data to drive customer engagement and product adoption. You can also use it to build a self-support help center for your users.

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback User Testing 89

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 77

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 77

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 84

Data Visualization Customer Feedback User Testing Customer Experience 84

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 87

User Testing Customer Feedback Customer Experience Onboarding KPIs 87

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it. How can you capture it?

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

OCTOBER 27, 2023

PLG for enterprise? Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium.

Feedback Software 86

Feedback Software Embedded Analytics Analytic Tools Enterprise 86

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. Are you getting the most out of the insights that you’re collecting? By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. .

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Why Do You Need Feedback Widgets for Websites? Feedback Widget for Website.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. In this article, we’ve compiled 15 of the best behavior analytics tools for tracking user activity! Hotjar is the best user session analytics software.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Research Software 83

Userpilot

MAY 27, 2024

Whether you’re building your user base or releasing a new feature, the right no-code analytics platform can help you make evidence-based decisions. They usually come with drag-and-drop functionalities to allow users to create and track events without writing code. It helps users leverage data effectively without any coding knowledge.

Data Visualization 77

Data Visualization Analytic Tools Reporting Tools Customer Feedback 77

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 75

Data Visualization Analytic Tools Research Software Feedback Software 75

Userpilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. Steli Efti on understanding your customers. They include: Close.io

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

DECEMBER 8, 2024

They allow you to close the gap between your analytics data and the feedback you get from users. Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. No free trial, but custom demos are available. Offers a 14-day free trial.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Reveal

NOVEMBER 1, 2023

Enter DIY Custom Visualizations, a transformative feature we’re thrilled to introduce on our platform. Whether you’re dealing with customer demographics, supply chain logistical management , financial data , or presenting to executives, clients, or colleagues, you can adapt the visualization to align with their needs.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Reporting Tools 98

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Do you want to manage customer lifecycle stages effectively?

Analytic Tools 74

Analytic Tools Feedback Software Research Software Reporting Tools 74

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. TL;DR Customer engagement involves all interactions with customers along their journey.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. Collect customer loyalty insights with NPS surveys.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Feedback 88

UserVoice

JULY 28, 2017

With big data comes big responsibility; before we can (responsibly) use data, we must understand and identify the metrics that matter most to our product vision, customer needs, and company goals. But you also measure engagement and churn down the road for those users. The real issue is lack of focus. Churn rate is 1 – retention rate.”

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in! Get a demo.

Data Visualization 80

Data Visualization Analytic Tools Reporting Tools Software Review 80

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 81

Data Visualization Analytic Tools Research Software User Testing 81

Userpilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Data Visualization 80

Data Visualization User Testing Customer Feedback Analytic Tools 80

Userpilot

JANUARY 16, 2023

Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. User Engagement. Custify for tracking customer behavior.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Software Review 101

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. The data obtained is useful for user journey mapping and creating in-app experiences that make customers want to stick. across the customer journey.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

MAY 7, 2024

TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. The 12 best software adoption tools for driving customer success include: Userpilot – best all-in-one product adoption software for web apps. Appcues – best product adoption software for user onboarding.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88