Userpilot

MAY 22, 2024

What if you could get into your user’s brain? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. This article will highlight 23 of the best UX research tools available in 2024. Would you have a better understanding of how they interact with your product?

Research Software 88

Research Software Data Visualization User Testing Analytic Tools 88

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Car Preferences: Customers range from highly specific to completely flexible.

Customer Experience 93

Customer Experience Data Visualization Research Software Feedback Software 93

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. Accessible design caters to diverse user needs. For higher customer satisfaction.

User Testing 97

User Testing Customer Experience Analytic Tools Research Software 97

Mind the Product

MARCH 14, 2022

Product designers, UX designers, information architects – whatever title you choose for them – are the product people with responsibility for user experience. Read more » The post Product and UX design – effective ways to work together appeared first on Mind the Product.

UX 199

UX Customer Experience User Experience Information 199

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery.

Product Research 266

Product Research Customer Experience Data Visualization User Testing 266

Mind the Product

JUNE 23, 2024

In this #ProductTank London talk from 2019, researcher Martina Kuvalja looks at the application of user experience(UX), types of research methods, and bias and sampling. Read more » The post Sunday Rewind: How accurate is your UX research data? By Martina Kuvalja appeared first on Mind the Product.

User Testing 172

User Testing UX Product Research Customer Experience 172

Mind the Product

MARCH 15, 2022

Author, Consultant, Product lead and recovering-UXer Christian Crumlish joined us on the podcast to talk about why someone might want to move from UX to Product Management, what superpowers they bring to the role, and the biggest surprises they might have. [.]

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UX Customer Experience Consulting Product Management 187

Mind the Product

DECEMBER 26, 2023

Learn the mathematical analysis behind effective user experience design, ensuring your website or app remains user-friendly and results-driven. Read more » The post User journey optimization appeared first on Mind the Product.

Customer Experience 180

Customer Experience User Experience UX 180

Roman Pichler

OCTOBER 6, 2020

This increases the chances of creating a product that users actually want and need and achieving product success. Carrying out product discovery involves answering the following questions: What is the specific value the product should create for the users and customers? Who are the users and who are the customers?

Product Research 279

Product Research Technical Review Feedback Software Research Software 279

The Product Coalition

DECEMBER 23, 2021

UX does matter. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Businesses can focus on UX/UI testing for accessibility.

Weak Development Team 175

Weak Development Team UX User Testing Technical Review 175

Mind the Product

MAY 16, 2023

In this article, UX Consultant, Roxanne Rosewood, explores the power of user-centered design and its impact on product development. Read more » The post The power of user-centered design: Putting your customers first appeared first on Mind the Product.

Customer Experience 173

Customer Experience Consulting UX Article 173

Mind the Product

OCTOBER 18, 2022

This week on the podcast experience, we're talking all about churn. How do you reduce customer churn. Read more » The post Reducing customer churn – Andrew Michael on The Product Experience appeared first on Mind the Product. What are the biggest obstacles? What are the biggest challenges?

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Customer Experience Strategy User Experience UX 204

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. We’ve talked to Isa Olsson, UX Researcher and Designer. It also improved communication with users, who appreciated the in-app release notes and updates.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Intercom, Inc.

JANUARY 19, 2021

” So when this five-month-long project reached completion – at four times the amount of time we had initially estimated – we were left asking ourselves the question: what went wrong? User experience debt. Moving fast makes you slow. Let’s take a closer look at both of them now.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Mind the Product

APRIL 16, 2024

The remarkable rise of ChatGPT has become a focal point, prompting teams to explore integrating chat experiences into their Read more » The post Deep dive: UX best practices for AI chatbots appeared first on Mind the Product.

Artificial Inteligence 200

Artificial Inteligence UX ChatGPT Technology 200

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. This happened when I started to learn about UXR for the very first time back then in 2020.

User Testing 134

User Testing Product Research Data Visualization Customer Feedback 134

Mind the Product

JULY 19, 2024

In this talk from the Pendomonium #mtpcon roadshow in Berlin Javier Andres Bargas-Avila, UX Director at Google, presents a framework to make product development more user centric and understand user problems. Read more » The post Rethinking product and UX by Javier Andrés Bargas-Avila appeared first on Mind the Product.

UX 182

UX Framework Presentation Customer Experience 182

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] How can you capture the right user stories , for instance, if you are unsure who the users are and why they want to use the product? But don’t stop there.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. You can do this by conducting user interviews and surveys. Let’s begin!

Data Visualization 77

Data Visualization Customer Experience User Experience Analytic Tools 77

Product Talk

FEBRUARY 14, 2024

Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. Texthelp has over 50 million users served by 12 product teams in the US, the UK, and in the Nordics. It was a great experience,” says Tali. Click the image to see a larger version.

Analytic Tools 256

Analytic Tools Research Software Product Research User Testing 256

Mind the Product

JANUARY 26, 2021

Is it time to invest in redesigning my digital product? Some design activities can be applied as iterative improvements, like changing certain user flows to increase [.]. The post Is it Time to Invest in Redesigning my Digital Product? The post Is it Time to Invest in Redesigning my Digital Product?

Customer Experience 227

Customer Experience Article Information User Experience 227

Roman Pichler

OCTOBER 2, 2018

Having a valid strategy and actionable roadmap available at all times requires two complementing strategizing approaches, a timeboxed and continuous one, as I explain below. This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks.

Product Strategy 247

Product Strategy Product Research Strategy Technical Review 247

Roman Pichler

APRIL 2, 2019

This is true for product people and development team members alike in my experience. Therefore, make an effort to involve the right individuals. I once worked on a new product development effort where more than one hundred developers in three locations had been allocated right from the start of the project. 3 Build an MVP.

Feedback Software 223

Feedback Software Research Software User Testing Customer Experience 223

Mind the Product

MAY 25, 2023

Customer success and support are an imperative part of the overall user experience of a product. In this post, Rob Armstrong explains how product and customer teams can work together to create an effective product strategy.

Branding 180

Branding Customer Experience User Experience Product Strategy 180

UX Planet

APRIL 10, 2024

Game mechanics are everywhere — and the wonderful world of games is how humans create meaning in our modern age Continue reading on UX Planet »

Customer Experience 93

Customer Experience User Experience UX Technology 93

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. You can also use social proof to reassure users. What is SaaS UX design?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs.

Research Software 118

Research Software Feedback Software Product Research User Testing 118

Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it?

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Research Software 91

The Product Coalition

AUGUST 26, 2022

How to Create a Stunning UX/UI Design Using Gestalt Principles The laws of psychology in design. Some people say that user experience is an invention of designers willing to increase the budget of a project. But an interface without UX is like a Tesla without batteries: you can turn the steering wheel but you can’t drive away.

UX 152

UX Research Software User Testing Customer Experience 152

Product Talk

FEBRUARY 8, 2023

We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews. You may want to speak with existing customers or users. You might want to speak with former or prospective customers. Mohamed’s team runs continuous discovery with different customer segments.

Research Software 195

Research Software Feedback Software Analytic Tools Customer Communications 195

The Product Coalition

MARCH 11, 2021

7 benefits of quality assurance in software development Save money and effort: A faulty software could cost a lot of money on the clients and users, as the more problems occur, the more customers losing their trust in the development team. This approach can guarantee product quality from the beginning of the project.

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179