Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban.

Product Management 246

Product Management Product Manager Weak Development Team Management 246

Product Talk

JUNE 5, 2024

Product trios are cross-functional product teams who are responsible for both deciding what to build and then building it. How can product trios work with user researchers? What about the other people on the team who aren’t part of the product trio? How can product trios adapt to remote work and distributed teams?

Product Research 255

Product Research User Testing Research Software Customer Experience 255

Mind the Product

JUNE 25, 2019

You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. Next, diverse teams get better outcomes.

User Testing 178

User Testing Weak Development Team Customer Experience Airlines 178

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

Weak Development Team 121

Weak Development Team Feedback Software Research Software Development 121

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. Balancing business goals with user needs.

Weak Development Team 190

Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. weather conditions, demand, discount opportunities, etc.

Reporting Tools 168

Reporting Tools Weak Development Team Development Technical Review 168

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Come back” campaigns for inactive users. And if done right, it’s also one of the most useful.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. 5 pitfalls and how to fix them.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

Intercom, Inc.

JUNE 13, 2018

In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. They get someone’s attention for a long period of time, in a space that you design and create yourself, for the people that you want to meet, that day. When resources are low, impact is key.

Events 205

Events Branding Customer Experience User Testing 205

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

AUGUST 3, 2023

A compelling product vision is a guiding light, providing direction and purpose to the development process. The Importance of a Strong Product Vision A compelling product vision is a guiding star that aligns everyone involved in the product development process.

Vision 129

Vision Product Research User Testing Roadmap 129

Mind the Product

MARCH 9, 2017

They connect travelers to travel agents for hotels, restaurants, and any other travelling needs. They tend to be very good at product development, coding, and A/B testing. While it is extremely important to know where your expertise lies, it is also important to know how your team members perceive you.

Weak Development Team 87

Weak Development Team User Testing Product Research Travel 87

Userpilot

FEBRUARY 18, 2021

The AAARRR framework maps a company’s relationship with the customers, dividing it into six distinctive stages: Awareness — How do you introduce your company to your potential customers? Acquisition — Where are your potential customers coming from? Activation — How many users take the first step? Break down silos.

Customer Experience 110

Customer Experience User Testing Customer Feedback Weak Development Team 110

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. Sue, the Scrum Master , wanted to help the development team get better at sprint planning. But the team still over-commits and under-delivers. How are you doing?

Construction 185

Construction Customer Feedback Framework User Testing 185

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. We started from scratch and we had a six-week turnaround time to take our training. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Sachin Rekhi

DECEMBER 6, 2021

We experience these effects everyday when we use products like Uber, where the more drivers who join, the shorter your wait times; Slack, where the more team members that join, the quicker it is to communicate with more of your colleagues; and Airbnb, where the more travelers that join, the better the listing reviews.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

The Product Coalition

JANUARY 16, 2024

“Everyone has a plan until they get punched in the mouth” — Mike Tyson I’ve wrestled with weak roadmaps — even some downright disasters. It was something that happened over time, a term I’ve coined ‘roadmap drift’. Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap.

Roadmap 112

Roadmap Development Team Review Technical Review Weak Development Team 112

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I know we’ve met a few times at different Mind the Product events.

Feedback Software 212

Feedback Software User Testing Product Research Research Software 212

bpma ProductHub

NOVEMBER 14, 2016

Asking people to use a product at a specific time because that’s when the research team could get access to a facility (or arrive at the participant’s home or workplace) we know results in forced and unnatural behaviors that are divorced from the real reasons and context associated with real product usage.

User Testing 150

User Testing Product Research Data Visualization Customer Feedback 150

Mind the Product

NOVEMBER 9, 2016

At the same time, companies such as Facebook (through Oculus), Google, HTC, and Samsung have already produced and sold hundreds of thousands of VR headsets. Building non-gaming VR experiences. As we look at what it takes to develop non-gaming VR products, their separation from gaming becomes very important.

Weak Development Team 109

Weak Development Team Development Feedback Software User Testing 109

The Product Coalition

JULY 29, 2021

Complexity Does Not Need To Look Complex Photo by Karina Zhukovskaya from Pexels You are still on a high from developing that elegant Product idea that would solve all your users’ problems. People working with you daily have traveled that bumpy road by your side. Why Answers questions Why do users need it?

Weak Development Team 150

Weak Development Team Construction Data Visualization Customer Experience 150

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 146

User Testing Feedback Software Product Research Research Software 146

Product Talk

JANUARY 19, 2022

I’ve had time to try out those changes, and today, I’m excited to announce my plans for the year. I teach teams that business outcomes are derived from your business model. Product outcomes measure your customers’ behavior within the product and are leading indicators of business outcomes. So I started to experiment.

Product Research 215

Product Research Workshop Weak Development Team Books 215

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall? To take a step back, it is also beneficial to develop the thought process in understanding the product. Some of them are good, and some of them are bad.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userzoom

JUNE 9, 2020

For those in user research, this should all sound very familiar. You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? And if you do nothing, or do something badly, then your organisation will lose out to your more user-centric competitors.

User Testing 121

User Testing Product Research Research Software UX 121

Product Talk

JANUARY 13, 2016

Most teams make one of the following two mistakes: They either gate releases with an A/B test trying to understand whether or not the feature had the intended impact or they test variables blindly hoping to stumble upon a better variation. We start by taking our favorite idea and we run experiments to prove that the idea will work.

Product Research 117

Product Research Customer Experience Development Team Review Software Review 117

Split

AUGUST 18, 2022

But, make sure that your efforts to save are not damaging growth and retention. A second axis to consider is that your customers themselves have less interest in spending. Will the drop in quality affect customer satisfaction? Some customers might notice and churn to competitors. No one knows the outcome yet.

User Testing 98

User Testing Customer Experience Product Research Testing 98

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 24, 2023

The Scribe Product Owner A scribe is like a really poor waiter in a restaurant. A scribe just takes your order regardless, of whether it’s a good or a bad idea, they don’t add any value. They’ll meet the customers and the end users a lot to inform their decision-making. They’ll walk the Gemba of value consumption.

Weak Development Team 130

Weak Development Team Customer Experience Vision Data Visualization 130

Mind the Product

FEBRUARY 21, 2017

Last summer he and a brand new team were challenged by Telenor to tackle smartphone users, especially in Asia, who don’t use data because of a fear of large unexpected bills. To tackle the problem faced by the “billshock” customers, Osama’s team developed a pay as you go experience based on application usage.

User Testing 115

User Testing Research Software Analytic Tools Data Visualization 115

Mind the Product

JULY 25, 2018

And one way of doing this is by interviewing professionals and experts and asking them about their experiences. One prevalent theme that came up in all the interviews was how, when trying to find a solution to a challenging problem, you should try to leverage all the diverse skills available in the team.

Weak Development Team 129

Weak Development Team Analytic Tools Research Software Construction 129

Mind the Product

JANUARY 21, 2020

The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes. I’m very strict about this, otherwise I can’t give them all the time they deserve,” says Joe. “At Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices.

Banking 127

Banking Weak Development Team Workshop Customer Experience 127

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? Actually, no. However, it certainly slows things down.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. one of our developers asked. What are we going to do next?

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

Userpilot

SEPTEMBER 30, 2024

Marketing effectiveness : A good messaging strategy enhances your marketing efforts by ensuring your campaigns resonate with your audience, leading to higher engagement and conversion rates. Plus, knowing what customers want helps with better brand positioning, leading to increased engagement and conversion rates. User persona example.

Messaging 94

Messaging Research Software Analytic Tools User Testing 94

Intercom, Inc.

OCTOBER 15, 2020

This week’s guest is no stranger to this podcast in fact, today’s episode will be his third time appearing as a profiled guest with us. Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). From patriot to Pokemon.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265