Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Make an early investment in retention and lifetime value by proactively engaging with customers in the first 30 days. Segment by customer emotion. Healthcare.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Would you take the leap through time? ?⏱️ ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth.

Customer Experience 81

Customer Experience Travel UX Feedback Software 81

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. The term “business travel” might easily evoke images of a glittering world filled with business-class flights, expensive corporate dinners, luxury hotel stays, and various enjoyable activities.

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Intercom, Inc.

MARCH 26, 2020

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Product Talk

FEBRUARY 28, 2024

They didn’t have enough time and felt rushed. They had too much time and struggled to make progress. We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots.

Product Research 275

Product Research Onboarding KPIs Feedback Software User Testing 275

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. Short on time?

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. These voice search technologies can improve customer experiences and business operations. Let’s look ahead to the future voice search applications in the service-oriented industry as hospitality and travel.

Reporting Tools 153

Reporting Tools Data Visualization Research Software Travel 153

Product Talk

JUNE 12, 2019

Co-create with customers. Hope: I find that some product teams and leaders spend an inordinate percentage of their time trying to keep the organization informed and aligned about what they’re learning or what is/isn’t important/urgent to prioritize to achieve their desired outcomes. Improve stakeholder collaboration. Tweet This.

Reporting Tools 238

Reporting Tools Feedback Software Data Visualization Product Research 238

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

Travel 140

Travel Data Visualization Product Research Research Software 140

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. To Collocate or Not.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. To Collocate or Not.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Gainsight

MAY 12, 2022

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Why is customer experience important? You see what your customer sees.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Alchemer Mobile

MARCH 16, 2021

Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Almost all apps in our study experienced significant change in consumer engagement, customer retention, daily active usage, emotion-based feedback, consumer interactions, ratings and reviews, and more.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 253

Artificial Inteligence Travel Customer Experience Data Visualization 253

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 253

Artificial Inteligence Travel Customer Experience Data Visualization 253

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. This is a time to demonstrate our humanity and empathy. Talk through synch vs. asynch work models and time assumptions. Or adjust assumptions about response times. Long lead-time partnerships with huge corporations can probably wait.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

bpma ProductHub

JUNE 12, 2017

By Garmia Painuly – No matter what the product, our goal as product managers is to deliver value to customers. Erin shared how she used customer focus and analytics every step of the way to optimize the cloud product offering and marketing strategy. This was a bold step, and significantly impacted customer engagement.

Analytic Tools 199

Analytic Tools User Testing Customer Experience Feedback Software 199

Product Talk

JANUARY 10, 2024

We had plans to travel, to ski and mountain bike, and to devote some time to our learning goals. Instead of traveling and recharging, we spent a lot of time at home recovering. I’m not very good at doing nothing, so I decided to use the newfound time to finally migrate off of Teachable (my original course platform).

Feedback Software 227

Feedback Software ChatGPT Product Research Generative AI 227

The Product Coalition

FEBRUARY 14, 2023

Can you tell me more about your experience? So, you as a student have the opportunity to intern with different firms for different roles customer success marketing data analytics data science business strategy product management product design And the list goes on. if so, what would you build?

Customer Experience 145

Customer Experience Analytic Tools Feedback Software Product Management 145

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

Data Visualization 309

Data Visualization Product Research Analytic Tools Research Software 309

Product Talk

JUNE 5, 2024

How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions. They interview customers together. More often, they happen continuously.

Product Research 255

Product Research User Testing Research Software Customer Experience 255

Roman Pichler

JULY 20, 2016

Goal-oriented roadmaps focus on goals or objectives like acquiring customers, increasing engagement, and removing technical debt. The details, including the epics, user stories, scenarios and UI designs, belong in the product backlog and not on your roadmap, as the picture below shows. 4 Keep it Simple. 5 Secure Strong Buy-in.

Roadmap 348

Roadmap Agile Technical Review Weak Development Team 348

Intercom, Inc.

JUNE 13, 2018

In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. They get someone’s attention for a long period of time, in a space that you design and create yourself, for the people that you want to meet, that day. When resources are low, impact is key.

Events 205

Events Branding Customer Experience User Testing 205

Intercom, Inc.

MARCH 17, 2020

How easy is it to keep such high quality plants, and how do they improve the garden over time? You really can’t apply the same things over time as plants grow and climate varies every year.”. In reality, it requires significant time and effort and a constantly evolving process to maintain the high quality of the garden.

Customer Experience 164

Customer Experience Data Visualization Travel Customer Feedback 164

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 129

User Testing Product Research Customer Experience Customer Feedback 129

Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Show Your Customers You Care.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 88

User Testing Customer Feedback Customer Experience Onboarding KPIs 88

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261