Alchemer Mobile

JUNE 16, 2020

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. But where do we start?

User Testing 384

User Testing Product Research Customer Experience Data Visualization 384

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Make an early investment in retention and lifetime value by proactively engaging with customers in the first 30 days. Segment by customer emotion. Healthcare.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Would you take the leap through time? ?⏱️ ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth.

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. The term “business travel” might easily evoke images of a glittering world filled with business-class flights, expensive corporate dinners, luxury hotel stays, and various enjoyable activities.

Reporting Tools 123

Reporting Tools Travel Systems Review Data Visualization 123

Lenny Rachitsky

FEBRUARY 25, 2025

At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time. Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process.

Strategy 117

Strategy Technical Review Product Strategy Product Research 117

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. You are in store for an enriching discussion with someone who has more experience delighting customers than most of us will ever see. Bell, who has been ranked for six years in a row as one of the top three keynote speakers in the world on customer service.

Customer Feedback 346

Customer Feedback Customer Experience Product Management Product Manager 346

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. These voice search technologies can improve customer experiences and business operations. Let’s look ahead to the future voice search applications in the service-oriented industry as hospitality and travel.

Reporting Tools 168

Reporting Tools Data Visualization Research Software Travel 168

Intercom, Inc.

MARCH 26, 2020

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. Short on time?

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

The Product Guy

OCTOBER 1, 2018

All of this while guiding the development team, maintaining constant communication with stakeholders and potential customers, and optimizing for the product’s ultimate impact on its users. A great way to develop the set of features is though a User Story Map. What are the most critical tasks for the users? Exploration.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? In one of the earlier sessions with my mentor, we spent a lot of time talking through the business model, various groups in the organization, their responsibilities, engagement model and what the customer experience is at the end of the day.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Product Talk

FEBRUARY 28, 2024

They didn’t have enough time and felt rushed. They had too much time and struggled to make progress. We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots.

Product Research 293

Product Research Onboarding KPIs Feedback Software User Testing 293

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

Travel 142

Travel Data Visualization Product Research Research Software 142

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. To Collocate or Not.

Weak Development Team 206

Weak Development Team Customer Experience Technical Review Product Research 206

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. To Collocate or Not.

Weak Development Team 206

Weak Development Team Customer Experience Technical Review Product Research 206

UX Planet

JANUARY 10, 2025

We want to buy everything from fragrances to dinner with friends to traveling the world. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Some apps reward users with bonus interest or cashback for consistent savings contributions. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Product Innovation Educators

SEPTEMBER 30, 2024

This operational focus can often draw attention away from innovation efforts, especially during busy periods or when issues arise. The second application in 2024 included an on-site review process, allowing the PDMA team to experience DFW’s innovation initiatives firsthand through presentations and an airport tour.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

The Product Guy

APRIL 4, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Guy

NOVEMBER 9, 2017

And over time, this can mean the difference between a successful versus a failed product. Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic.

Framework 345

Framework Agile User Testing Research Software 345

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] Many users expect that digital products are free or cost next to nothing. If we don’t put the users first, we are in danger of getting the balance wrong between enriching people’s lives and generating value for the business.

Artificial Inteligence 261

Artificial Inteligence Customer Experience Travel Data Visualization 261

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Product Innovation Educators

JULY 27, 2020

She calls FAST goals a winning methodology as it enables you to win, solving problems and creating value for customers. In the discussion, we role-play using FAST to solve problems I have had as a frequent traveler — something most of us are doing far less of now but will return to eventually.

Research Software 245

Research Software Healthcare User Friction Travel 245

Mind the Product

FEBRUARY 11, 2020

Educate yourself on the different types of customers using your product (Image: Shutterstock). For me, it means stepping away from your own needs and experiences, and the assumption that every customer has the same needs. Get Early Customer Input, Listen and Iterate. Empathy and Product Management.

User Testing 216

User Testing Development Product Research Customer Feedback 216

The Product Coalition

FEBRUARY 14, 2023

Can you tell me more about your experience? So, you as a student have the opportunity to intern with different firms for different roles customer success marketing data analytics data science business strategy product management product design And the list goes on. if so, what would you build?

Customer Experience 155

Customer Experience Analytic Tools Feedback Software Product Management 155

Alchemer Mobile

MARCH 16, 2021

Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Almost all apps in our study experienced significant change in consumer engagement, customer retention, daily active usage, emotion-based feedback, consumer interactions, ratings and reviews, and more.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Product Talk

JUNE 5, 2024

How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions. They interview customers together. More often, they happen continuously.

Product Research 274

Product Research User Testing Research Software Customer Experience 274

The Product Guy

OCTOBER 9, 2018

Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware. Done correctly, its contents should also not be a surprise when it comes time to circulate it around the company. They may have additional color and suggestions. About Julian Dunn.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326