Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. So the idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task. The idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task.

Research Software 179

Research Software Product Research User Testing Customer Experience 179

UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. What isUX UX is about understanding user behaviour. UX is not about pushing the users to the finish line in the fastest time possible. But I was being asked on the spot what the financial gain of UX is.

UX 105

UX Feedback Software Customer Experience Customer Feedback 105

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

Lenny Rachitsky

FEBRUARY 25, 2025

At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time. Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process.

Strategy 118

Strategy Technical Review Product Strategy Product Research 118

Melissa Perri

JULY 14, 2016

We had been experimenting towards a very concrete goal for two months, and had made a lot of progress. We had learned so much about what was preventing users from signing up on the site, and it was a lot clearer which direction in which we should be going. BUT we still had to test our ideas. He was on edge.

Product Strategy 306

Product Strategy Onboarding KPIs Strategy Transportation 306

Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities? a skateboard.

User Testing 146

User Testing Feedback Software Product Research Research Software 146

Product Innovation Educators

JULY 18, 2022

There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. customer interaction with an existing product.

Research Software 284

Research Software Feedback Software User Testing Marketing 284

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Recognizing that many schools did not have time to prepare for remote learning, Albert.io It is now used in over 30% of all UK schools.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Productside

MARCH 18, 2025

The biggest showdown in product management is BACK and this time, its all about the most promising startups. Customer Feedback Which tool turns user insights into real product decisions? Wildcard Wonders Which tool takes on unique product challengesfrom user interfaces to special-purpose workflowswithout the frustration?

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare. Their customers rely on their offline-first mobile app to guide them through complex fieldwork.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. In product management, AI is increasingly leveraged in the research phase of the product lifecycle. jobs are at a high risk of automation.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Alchemer Mobile

NOVEMBER 18, 2020

Liz has deep experience in fintech product development. Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. My solution was a difficult sell because, at the time, it was seen as a vitamin and not a painkiller. Here’s what Liz had to say!

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. It’s too bad I didn’t have first principles to draw on at the time. Moving a person from A to B quickly?”

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

Mind the Product

APRIL 28, 2020

Transport, especially home delivery providers, faces big challenges. Here’s how one transport company solved this challenge. There are standard procedures which require users to sign acceptance documents. Delivery drivers have standard procedures which require users to sign acceptance documents (Image: Shutterstock).

Agile 197

Agile Transportation User Testing Document 197

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Consumer behavior is not a new concept for research.

Research Software 116

Research Software Feedback Software User Testing Travel 116

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. To illustrate the customer journey in the present.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 141

User Testing Product Research Customer Experience Customer Feedback 141

Product Innovation Educators

MARCH 18, 2024

He has over 35 years of experience in the Medical Industry, has launched over 40 products, and has 17 patents under his belt. I started through my experience as a respiratory therapist. The next step is to interview patients and talk in general terms through a PowerPoint or show them a prototype and get their feedback.

Development 281

Development Customer Feedback Feedback Software Transportation 281

Product Talk

SEPTEMBER 11, 2019

At the time, I was a Lead Business Analyst. After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. I’m researching. Tweet This.

Research Software 224

Research Software User Testing Data Visualization Feedback Software 224

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Recruiting.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? How do we make improvements to our sites without annoying our users? Well, you would likely begin by contacting your users and telling them that you plan to make a change to your site.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. The pains of growing a platform.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Select the right vertical As previously said, vertical SaaS solutions do not take a “one-size-fits-all” strategy. Conducting market research is also essential.

Research Software 146

Research Software Feedback Software Reporting Tools User Testing 146

The Product Coalition

DECEMBER 29, 2022

Here are some future food tech trends to watch out for: Personalized diets: Future food tech to meet the needs of individual customers Personalization of food has been predicted as the future for at least the last 20 years. The dramatic reduction in the costs associated with the various tests mentioned is a second step forward.

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

Product Talk

APRIL 5, 2023

Teresa wrote : “When tackling new problems, we each bring our own unique perspective to the situation, based on our past experience with those types of problems. Each person on your team represents a unique set of experiences and thus brings a fresh perspective to the situation. But she was coming up against a bit of a roadblock.

Engineering 257

Engineering Feedback Software Product Research Technical Review 257

Product Innovation Educators

JANUARY 21, 2019

Learning from 40 years of innovation experience. The principles of Lean-Driven Innovation lead to more value for customers and faster value capture (e.g., Now he enjoys sharing his experience with others. The first is to focus on the customer need. It becomes an experiment instead of a big project.

Product Research 185

Product Research Product Management Product Manager Transportation 185

The Product Coalition

SEPTEMBER 23, 2022

The automotive giant entrusted customer data to a blockchain platform, allowing it to monitor the movement of advertising money. The data is decentralized: all users of the blockchain have access to the registry. Since participants share a single source of authentic data, they can view transaction details at any time.

Analytic Tools 140

Analytic Tools Feedback Software Data Visualization Marketing 140

Mind the Product

SEPTEMBER 10, 2018

As technology becomes more ingrained into everyday life, the ability to use digital products is a necessity; therefore, from an ethical perspective, ensuring that a diverse set of customers can use your product is a moral imperative. standards for contrast ratio (4:5:1) is an easy action that means a visually impaired user can read your text.

User Testing 157

User Testing Transportation Customer Experience Government 157

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Also called ‘end-users’.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Mind the Product

MARCH 30, 2020

His decision was based on a “gut feeling”, which turned out to be spot-on – along with his timing. “Looking back now, I feel grateful and very blessed to have taken the risk at that time. It’s something, he says “you have to be able to apply in a product job, where every single detail in the user experience matters”.

Finance 147

Finance User Testing Transportation Research Software 147