Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

Alchemer Mobile

NOVEMBER 18, 2020

Liz has deep experience in fintech product development. Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. My solution was a difficult sell because, at the time, it was seen as a vitamin and not a painkiller. Here’s what Liz had to say!

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. So the idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task. The idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task.

Research Software 175

Research Software Product Research User Testing Customer Experience 175

Mind the Product

APRIL 28, 2020

Transport, especially home delivery providers, faces big challenges. Here’s how one transport company solved this challenge. There are standard procedures which require users to sign acceptance documents. Delivery drivers have standard procedures which require users to sign acceptance documents (Image: Shutterstock).

Agile 197

Agile Transportation User Testing Document 197

Lenny Rachitsky

FEBRUARY 25, 2025

At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time. Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there. So if text is so fundamental to our experiences with apps, why are we relatively blind to its role in interface design?

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Recognizing that many schools did not have time to prepare for remote learning, Albert.io It is now used in over 30% of all UK schools.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. This is a time to demonstrate our humanity and empathy. Talk through synch vs. asynch work models and time assumptions. Or adjust assumptions about response times. Long lead-time partnerships with huge corporations can probably wait.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. And this is a good thing. Tweet This.

Product Research 282

Product Research User Testing Engineering Testing 282

Intercom, Inc.

FEBRUARY 16, 2021

So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines between where your idea ends and mine begins. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. Not convinced?

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Today we are talking about how to clearly communicate the value of a product to customers. It makes me really angry when people put time and energy into creating great products that never get to people. Joining us is Dr. J.J.

Framework 236

Framework Marketing Transportation Product Management 236

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. It’s too bad I didn’t have first principles to draw on at the time. Moving a person from A to B quickly?”

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

Product Innovation Educators

MARCH 18, 2024

He has over 35 years of experience in the Medical Industry, has launched over 40 products, and has 17 patents under his belt. I started through my experience as a respiratory therapist. Through my experience at ResMed, we developed some of the most world-class, very comfortable masks you could ever imagine. I love this car.”

Development 281

Development Customer Feedback Feedback Software Transportation 281

Productside

MARCH 18, 2025

The biggest showdown in product management is BACK and this time, its all about the most promising startups. Customer Feedback Which tool turns user insights into real product decisions? Wildcard Wonders Which tool takes on unique product challengesfrom user interfaces to special-purpose workflowswithout the frustration?

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Product Innovation Educators

JANUARY 24, 2022

We learned from others’ experiences and met people in Africa. Through customer discovery with these people, we learned that solar would be effective. We developed the O2 Cube to fill small oxygen cylinders that can be used while the child is transported on a motor scooter or bicycle to the hospital.

Research Software 271

Research Software Product Research Healthcare Product Management 271

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 141

User Testing Product Research Customer Experience Customer Feedback 141

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. By analyzing internal customer service data and external review data, AI enables product managers to test their hypotheses and gauge previously unknown scenarios.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Product Talk

APRIL 5, 2023

Teresa wrote : “When tackling new problems, we each bring our own unique perspective to the situation, based on our past experience with those types of problems. Each person on your team represents a unique set of experiences and thus brings a fresh perspective to the situation. But she was coming up against a bit of a roadblock.

Engineering 254

Engineering Feedback Software Product Research Technical Review 254

Product Innovation Educators

JANUARY 21, 2019

Learning from 40 years of innovation experience. The principles of Lean-Driven Innovation lead to more value for customers and faster value capture (e.g., Now he enjoys sharing his experience with others. The first is to focus on the customer need. It becomes an experiment instead of a big project.

Product Research 185

Product Research Product Management Product Manager Transportation 185

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Chatbots have been becoming more and more sophisticated with time. Product managers have a lot of ground to cover.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Yet, time and time again, we hit a wall.

User Testing 130

User Testing Data Visualization Customer Feedback Customer Experience 130

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. The pains of growing a platform.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Product Innovation Educators

JULY 18, 2022

There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. customer interaction with an existing product.

Research Software 284

Research Software Feedback Software User Testing Marketing 284

Andrew Chen

JUNE 18, 2018

Like a toy, a scooter seems underpowered vs other transportation options. It only takes you on short trips – a few blocks at a time. You might check it all the time, before you walk a couple blocks. It has a search box, maps user intent to URLs, and charges everyone downstream if they want to be promoted in any way.

Transportation 75

Transportation Startups Download Customer Experience 75

UX Planet

SEPTEMBER 10, 2024

Shutterstock Public transportation apps can be daunting for adults over age 65 and users with cognitive disabilities. This article explores the importance of inclusive design and innovative research methods to uncover genuine user needs. This article was brought you by Michal Halperin Ben Zvi, PhD. &

Research Software 98

Research Software Feedback Software Transportation User Testing 98

Intercom, Inc.

MARCH 7, 2018

With this formula you can see that each time the number of people in the group doubles, the number of connections roughly increases fourfold. Instead, cities are complex adaptive systems that evolve and change over time like an organism. to take just one example, have evolved into more “successful” cities over time.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Mind the Product

SEPTEMBER 10, 2018

As technology becomes more ingrained into everyday life, the ability to use digital products is a necessity; therefore, from an ethical perspective, ensuring that a diverse set of customers can use your product is a moral imperative. standards for contrast ratio (4:5:1) is an easy action that means a visually impaired user can read your text.

User Testing 157

User Testing Transportation Customer Experience Government 157

The Product Coalition

MAY 29, 2022

Entrepreneurs have been investing heavily into Decentralized apps because the estimated users of this are supposed to be high by the end of the year 2022. Benefits of Digital Identity Apps Secure way of managing user identity. Transportation & Logistics Apps Tracking your order is so much easier with the help of apps, isn’t it?

Development 140

Development Transportation Government Data Visualization 140

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Mind the Product

JULY 28, 2017

Charlie Sutton is a Product Design Manager at Facebook working on VR and immersive experiences. His career at Apple, Nokia, and Samsung has covered a diverse range of experiences – from smartphones, laptops and tablets – to sensors, location platforms and augmented reality. How do we Design for Future User Interfaces?

Transportation 146

Transportation Customer Experience Education Management 146