Userpilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. What is a customer expansion strategy? How to calculate customer expansion revenue?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Car Preferences: Customers range from highly specific to completely flexible.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. What is customer satisfaction?

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. Rachel shares actionable strategies for strengthening cross-functional collaboration so growth efforts dont stall.

User Testing 177

User Testing Product Marketing Marketing Customer Experience 177

Userpilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. What is customer onboarding? Customer onboarding is the process of welcoming new customers to your product or service and helping them utilize the product and maximize the value of their purchase.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Intercom, Inc.

APRIL 26, 2022

Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss). Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Roman Pichler

APRIL 7, 2025

2] Market Research AI-based tools can discover user and customer trends using predictive analytics. This is unlikely to be the case for disruptive innovations, as I discuss below, as well as specialised products with a comparatively small user base, like tailored IT solutions.

Product Strategy 160

Product Strategy User Testing Data Visualization Strategy 160

Alchemer Mobile

MARCH 11, 2025

Why customer support is an overlooked differentiator Product features, pricing, and branding all play key roles in differentiating your organization from the laundry list of competitors, but theres one often-overlooked factor that can make or break customer loyalty: how well you support your customers.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

Product Talk

JULY 7, 2021

Today, we are going to tackle how user researchers fit into this puzzle. Why aren’t user researchers included in product trios? How does user research fit into a continuous discovery world? I want to start by saying user researchers absolutely have a place in a continuous discovery world. Project research isn’t bad.

Product Research 313

Product Research User Testing Customer Experience Testing 313

Productside

MARCH 3, 2025

Let them sponsor your efforts at firstlike a borrowed VP badge. If your buyer is another product manager, treat them like an external customer. Rogers take : Win them over with real user insights. Investigate their request with quick user feedback. every time. How do I make a difference? Roger : Absolutely.

Product Research 177

Product Research Feedback Software Product Manager Product Management 177

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

The Product Guy

MARCH 4, 2025

You’re gathering customer feedback, hitting your OKRs, and tracking every metric imaginable. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customer feedback drives iteration. Customers needs change faster than you can build. And customers?

Customer Feedback 150

Customer Feedback Product Manager Product Management Feedback Software 150

Product Talk

DECEMBER 4, 2024

But they can also be a treasure trove of feedback from your customers. The trouble is, you might not know until you spend some time reviewing your specific backlog. And is it even worth taking time to go through this process? But they can also be a treasure trove of feedback from your customers.

ChatGPT 262

ChatGPT Data Visualization Product Research Customer Feedback 262

Product Management University

JUNE 12, 2024

Customer Advisory Boards (CABs) are still the best bang for the buck when it comes to “customer discovery,” not to be confused with user or product discovery! Over the years, I’ve had the privilege of facilitating numerous customer advisory boards for my clients. More on that later.

Product Research 259

Product Research Customer Experience User Testing Customer Feedback 259

Product Innovation Educators

SEPTEMBER 9, 2024

We spot important ideas, uncover customer needs, turn concepts into products or features, and work to increase market share. Introduction: The Role of Product Managers in Innovation As product managers, we’re at the forefront of innovation in our companies. But there’s more to innovation than just creating new products.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Innovation Educators

FEBRUARY 13, 2023

Injecting the theme park industry’s experience model into product development This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world.

Customer Experience 292

Customer Experience Artificial Inteligence Feedback Software Data Visualization 292

Product Talk

JULY 21, 2021

I know many engineers who would rather stab themselves in the eyeball than conduct a customer interview. Sprint planning meetings take far longer than they should because everyone has an opinion on each and every user story. Many engineers have never had contact with a customer. The problem is we are not our customers.

Engineering 321

Engineering Product Research Customer Experience User Testing 321

Product Talk

JULY 8, 2020

As you collect customers’ stories, you are going to hear about countless needs, pain points, and desires. Our customers’ stories are rife with gaps between what they expect and how the world works. Each gap represents an opportunity to serve your customer. A single customer story might elicit dozens of opportunities.

User Friction 355

User Friction Customer Experience Product Research Data Visualization 355

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. 2019: "I have 800 Product Owners who have never done the role before, can you help train them?" With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. It is too risky.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

The Product Guy

APRIL 21, 2019

Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Product Management University

MARCH 14, 2023

One View of the Customer. Measurable Customer Value. Today, Product Management University announced the availability of its Customer Outcome Framework for B2B. It’s a simpler approach for bringing quantifiable strategic value to the customer versus the typical approach of focusing solely on customer problems.

Framework 246

Framework Customer Experience Product Marketing Product Manager 246

UX Planet

MARCH 15, 2025

But not everyone vibes with user research. Not all of them, and not all of the time. Note: Im mainly counting stakeholders as senior business/organisation figures and subject matter experts (SME), not end-users or other externalgroups. But user research is different. Stakeholders can be particularly adverse.

User Testing 76

User Testing Research Software Product Research Customer Experience 76

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Productside

JANUARY 21, 2025

Key Topics Discussed in This Episode Key topic #1 Why Pricing Needs a Seat at the Product Table Peter discusses how pricing decisions shape customer behavior and business outcomes. Learn about personalized pricing, AI-driven strategies, and how to avoid the biggest pricing mistakes that product leaders make. Start driving impact.

Data Visualization 177

Data Visualization B2C B2B Customer Experience 177

Userpilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 222

Product Research Research Software Analytic Tools Feedback Software 222

Product Innovation Educators

DECEMBER 9, 2024

Through his experience running Eureka! genuinely innovative product might require: Changes to the supply chain Different manufacturing equipment New customer service processes Alternative sales channels Modified operational procedures When these departmental challenges arise, organizations typically respond by compromising the original idea.

Systems Review 245

Systems Review Data Visualization Framework User Testing 245

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Training these transactional chatbots to understand and fulfill user requests effectively is essential. Entities are specific pieces of information within the user’s input.

Artificial Inteligence 147

Artificial Inteligence Reporting Tools Feedback Software Research Software 147

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Product Management University

MAY 24, 2021

It’s what your team can do for the customer. But if customer value is always the end game, make quantifiable customer outcomes the driving force in your product management maturity model and the path becomes shorter, faster and easier to measure. The Product Management Maturity Model: 3 Tiers of Customer Value.

User Testing 246

User Testing Customer Experience Product Manager Product Management 246

Product Management University

DECEMBER 11, 2024

Market Analysis Before and With AI Customers are clamoring for a number of improvements to your product and youre on a mission to get them funded and on the roadmap. However, just because customers want them doesnt mean theyre delivering the level of differentiating value your organization needs to meet its own goals.

Product Manager 130

Product Manager Product Management User Testing Management 130

The Product Guy

MAY 7, 2020

As a result, there are various different approximations that are made about the role in an organization depending upon their experience with building products. Mushrooming of training sessions and certifications on PM reflects the situation quite well. . This role also focuses on increasing the retention rate for existing customers.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Alchemer Mobile

NOVEMBER 22, 2024

In this digital-first world, understanding your customers’ experiences is more crucial than ever. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible. In fact, when we asked our customers, “What makes Alchemer special?”,

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

NOVEMBER 29, 2024

Many companies invest heavily in acquiring new customers, yet still struggle with growth. Customers leave as fast as new ones come in. We’re everywhere at once – crafting product vision , digging into customer research, and somehow keeping engineering, marketing, and sales teams all moving in the same direction.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105