Intercom, Inc.

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests. The challenges of customer support today.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users? Let’s dig in!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. What is a software release notes template?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback User Testing 98

Userpilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. What are the best onboarding platforms available on the market in 2024? This depends on your use case.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Product Coalition

JULY 11, 2019

With the increase of options for users and their expectations, it’s getting harder for manufacturers to provide a product that attracts attention. Back in 2018 automotive software developers made some further inroads in the industry, trough connected car servicer or usage-based insurance, for instance.

Automotive 68

Automotive Software Development Software Developers Data Visualization 68