Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

bpma ProductHub

JUNE 12, 2017

By Garima Painuly – As product managers, we know we should obsess over our customers. Depending on your organization, you may be working with a robust user research team or you may be on your own, finding & conducting interviews to uncover needs and ideas that might delight. several times is a great place to start.

Workshop 186

Workshop User Testing Customer Experience Research Software 186

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. Voice search technology is disrupting markets, for example, people use a smart speaker to search for information on the internet. Voice search in the hospitality technology industry has developed with many innovations.

Reporting Tools 153

Reporting Tools Data Visualization Research Software Travel 153

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A problem statement focuses on what the customer needs, not what you think the solution should be. This makes it hard and counterintuitive, because as humans we’re wired to think in solutions. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

The Product Coalition

NOVEMBER 1, 2022

Digitalization has transformed the way people live, work, and travel. Consumer behavior is not a new concept for research. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. The companies aim to better influence consumers and leverage digital solutions.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Product Talk

FEBRUARY 28, 2024

They didn’t have enough time and felt rushed. They had too much time and struggled to make progress. We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots.

Product Research 275

Product Research Onboarding KPIs Feedback Software User Testing 275

Product Talk

JUNE 5, 2024

How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions. They interview customers together.

Product Research 255

Product Research User Testing Research Software Customer Experience 255

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Would you take the leap through time? ?⏱️ ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. Robust Filtering ?

Customer Experience 81

Customer Experience Travel UX Feedback Software 81

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? You can spend your marketing budget to drive app downloads.

Research Software 134

Research Software Reporting Tools Development Data Visualization 134

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

Travel 140

Travel Data Visualization Product Research Research Software 140

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

The Product Bistro

JUNE 7, 2016

The lifeblood of product management is customer interaction. Getting out of the office, and sitting down with customers is a powerful aphrodisiac, and allows you to get unalloyed feedback. We do this as often as possible, hence why the typical product manager job description specifies 25 – 30% travel.

User Testing 170

User Testing Customer Experience Customer Feedback Travel 170

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. 5 pitfalls and how to fix them.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

bpma ProductHub

NOVEMBER 14, 2016

No matter what is being tested, from software to cereal to screwdrivers, there is always a herd of elephants – in the room. Leaving a facility in Boston on a raw October evening last year, after working with a client on the testing of a popular mapping app, a colleague and I were convinced there had to be a better way.

User Testing 150

User Testing Product Research Data Visualization Customer Feedback 150

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Onboarding tips for a new app. Come back” campaigns for inactive users.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

Intercom, Inc.

MARCH 3, 2020

Our experience has shown us that people perform best when they know what’s expected of them, so we think interviews should be a transparent, two-way evaluation. Being open helps us to better understand you and your experience just as much as it helps you understand us, our expectations, and what we can offer you.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. The Gartner Group studied that most of the SAAS platforms today lose 75–80% of customers while Onboarding.

Framework 134

Framework Research Software Customer Experience User Testing 134

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Compare this example with a different one: I was working for a large technology company, tasked with helping develop a new digital product. The Office.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Compare this example with a different one: I was working for a large technology company, tasked with helping develop a new digital product. The Office.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

UX Studio: Product Management

APRIL 3, 2018

My colleagues’ expertise made it a great learning experience, although a vast challenge, too. Modern technology brings patients better and more comfortable service. But for this to work, healthcare workers need to feel as if they had always used these tools. AccuVein uses AR technology to help locate veins for injections.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Research Software 78

Research Software Data Visualization Feedback Software Analytic Tools 78

UX Studio: Product Management

AUGUST 25, 2021

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. And how do we make sure that this crisis does not force the next generation of UX Researchers?—?who

Research Software 104

Research Software User Testing Customer Experience Product Research 104

Userzoom

JULY 10, 2019

Insurance companies are spending a lot to attract customers to their websites. The common factor of insurance sites, and the biggest UX challenge, is to make it easy for customers to complete often lengthy and complex forms to provide them with an accurate quote. Provide an estimate of the time it will take to complete forms.

Customer Experience 120

Customer Experience User Experience User Testing UX 120

The Product Coalition

OCTOBER 26, 2021

Quick context information: this tool?—?Cockpit?—?only only works with integrations with Point-of-Sales (POS) partners, and therefore to significantly grow the user base, we need to be continuously pushed by the POS sales team. Either focus on delivering more value for the customers, or improving our distribution channels.

Research Software 160

Research Software User Testing Feedback Software B2C 160

Intercom, Inc.

OCTOBER 15, 2020

This week’s guest is no stranger to this podcast in fact, today’s episode will be his third time appearing as a profiled guest with us. Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). From patriot to Pokemon.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 129

User Testing Product Research Customer Experience Customer Feedback 129

Alchemer Mobile

APRIL 30, 2020

Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. Customer retention and loyalty. Ratings and reviews. Interaction and response rates. TRANSCRIPT COMING SOON.

Research Software 147

Research Software Data Visualization Webinar Product Research 147

The Product Coalition

DECEMBER 21, 2021

Product manager of Airbnb, and leadership wants you to ponder on the idea to allow guests to book cars through the Airbnb Platform. It can be an Airbnb add-on to stay Homes and experiences (curated travel experience). And let’s consider an input metrics as CLTV (Customer Lifetime)”.

Product Research 169

Product Research User Testing Research Software Travel 169

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

Mind the Product

MARCH 29, 2020

By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. It’s a super exciting time to be in Southeast Asia because there’s so much going on.” Conflict avoidance, he said, is a core issue that builds up over time.

Product Research 176

Product Research Research Software Feedback Software User Testing 176

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. For her, this is one of the most pressing issues of our time. It’s all about the family setting.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129