Customer Experience Positioning Support Training 
Mironov Consulting
SEPTEMBER 22, 2020
Not to stop doing validation, discovery, prototyping or experiments they may associate that that acronym, but to remove the label from all of their docs and presentations and talks. Everyone is excited about pitching (and closing) live customers, even if we only have only mocked-up slideware so far. Subtle distinctions are lost.
ProductPlan
AUGUST 1, 2019
In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Customer loyalty isn’t built in a day. Customer loyalty is a team effort.
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Userpilot
AUGUST 8, 2024
A well-defined product strategy contains four key elements – the product vision , target customers , goals , and product initiatives. To create an effective product strategy, you must first study the market to understand your target users and make sense of market trends. There are 11 main product strategy examples in SaaS today.
Userpilot
OCTOBER 26, 2023
For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. KPIs for measuring ROI include the cost of ownership, implementation costs, time to value , risks associated, and return on time saved.
Userpilot
JUNE 23, 2024
A surefire way to improve engagement and retention is to focus on solving customer problems. Think about it – what would you do if you needed help but all you got was an incredibly unhelpful customer service agent? That’s what this guide is for, outlining frequent customer service issues and their solutions.
Mind the Product
NOVEMBER 30, 2017
The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. Why Product Needs to Care.
ProductPlan
APRIL 5, 2022
But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.
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