Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. I’ve seen many growing pains in my time at InVision. Supporting onboarding.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. trillion USD by 2025.

Data Visualization 193

Data Visualization Development Artificial Inteligence Technical Review 193

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Working with your human resource partners and hiring managers, invest time in creating a great employee onboarding experience. Give space and time to connect with teams. 2: Clear Policies.

Technical Review 156

Technical Review Software Review Feedback Software Customer Experience 156

Product Innovation Educators

OCTOBER 14, 2024

Brian has been working for 15 years in different industries like finance, healthcare, and technology. We need to figure out how to use AI to make products that customers will love, while also dealing with all the new things AI brings to the table. for real-time information gathering and fact-checking.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Userpilot

MARCH 5, 2025

LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations. So is LogRockets session replay also a good option for these non-technical teams? Some filters include: User identification.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Feedback Software 52

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. That means that for makers of these tech products, those shifts in behavior raise the stakes of every release.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Mind the Product

JULY 14, 2020

In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product. Listen if you’d like to learn more about: * Acceptable use policies. Brand reputation.

Feedback Software 152

Feedback Software Customer Experience Product Research Technical Review 152

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. Of course, the lesson here is: innovate or die.

Technical Review 179

Technical Review Analytic Tools Research Software Development Team Review 179

Product Talk

OCTOBER 18, 2023

Are assumption tests the same as experiments? What if you don’t have time to run any assumption tests? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. You imagine how fit you’ll be from carrying your aging dog up the four flights of stairs multiple times a day.

Product Research 285

Product Research User Testing Testing Analytic Tools 285

Userpilot

AUGUST 30, 2024

TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. The specific analytics features available differ between the customer and employee onboarding solutions.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Mind the Product

SEPTEMBER 7, 2018

Over time, this principle became the norm, and sharing knowledge became standard between practitioners. Manipulation to influence policy with Cambridge Analytica: a company that used personal information harvested from more than 50 million Facebook profiles to target users and influence the 2016 US elections.

Software Review 172

Software Review Technical Review Development Team Review Weak Development Team 172

Mind the Product

FEBRUARY 19, 2019

Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. Gartner says : “Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”.

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. The right of access.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 106

Analytic Tools Data Visualization Feedback Software Research Software 106

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 148

Artificial Inteligence Data Visualization Analytic Tools Research Software 148

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey.

Analytic Tools 134

Analytic Tools Research Software Data Visualization Technical Review 134

The Product Coalition

JUNE 21, 2021

But the experiences for many others who rely on tangible interactions with real people?—?they we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. If your answer is, “All users,” you’ve supported “Digital Inclusion”.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

SEPTEMBER 17, 2020

Short on time? Kyum’s ambition is to foster empathy among their users so that the platform can help employees and employers alike. Blind operates on the basis of self-moderation, first and foremost , and verified users are quick to step in when something is amiss. I know we chatted with you before as part of our H.O.M.E.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

The Product Coalition

DECEMBER 8, 2020

There is a substantial amount of knowledge available on overcoming the technical hurdles?—?desirability, What’s fascinating is that often it’s not through lack of technical knowledge that new products struggle. Other times, when they are challenged or stated they are rebuffed. All of this takes time.

Development Team Review 158

Development Team Review Technical Review Systems Review Software Review 158

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 102

Reporting Tools Technical Review User Testing Software Review 102

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 143

Data Visualization Reporting Tools Feedback Software Customer Feedback 143

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 135

Research Software Feedback Software Reporting Tools Data Visualization 135

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We build strong technical foundations. Here’s how we do it.

Software Review 118

Software Review Technical Review Systems Review Management 118

Indicative

JUNE 7, 2019

Cookies have always been included in digital security and privacy debates so it shouldn’t come as a surprise that Apple and Google continue to create and reinforce policies for web browser cookies to find the right balance between privacy and business. For consumers, this may change the overall web browsing experience.

Data Visualization 75

Data Visualization Analytic Tools User Testing Customer Experience 75

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life.

Product Management 169

Product Management Product Manager Customer Experience User Testing 169

Product Management Unpacked

JULY 19, 2018

I have served as a CEO several times and have been involved or responsible for the launch of more than 100 products. As a result of my work experience, I know first-hand the strategic, tactical and operational challenges product managers face across the entire life cycle of products – from idea to end of life.

Reporting Tools 109

Reporting Tools Technical Review User Testing Product Management 109

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18