The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Working with your human resource partners and hiring managers, invest time in creating a great employee onboarding experience. Give space and time to connect with teams. 2: Clear Policies.

Technical Review 141

Technical Review Software Review Feedback Software Customer Experience 141

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. That means that for makers of these tech products, those shifts in behavior raise the stakes of every release.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. I’ve seen many growing pains in my time at InVision. Supporting onboarding.

Product Research 195

Product Research User Testing Weak Development Team Customer Experience 195

Product Talk

OCTOBER 18, 2023

Are assumption tests the same as experiments? What if you don’t have time to run any assumption tests? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. You imagine how fit you’ll be from carrying your aging dog up the four flights of stairs multiple times a day.

Product Research 283

Product Research User Testing Testing Analytic Tools 283

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. Of course, the lesson here is: innovate or die.

Technical Review 158

Technical Review Analytic Tools Research Software Development Team Review 158

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Intercom, Inc.

SEPTEMBER 17, 2020

Short on time? Kyum’s ambition is to foster empathy among their users so that the platform can help employees and employers alike. Blind operates on the basis of self-moderation, first and foremost , and verified users are quick to step in when something is amiss. I know we chatted with you before as part of our H.O.M.E.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Mind the Product

JULY 14, 2020

In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product. Listen if you’d like to learn more about: * Acceptable use policies. Brand reputation.

Feedback Software 110

Feedback Software Customer Experience Product Research Technical Review 110

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

AUGUST 30, 2024

TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. The specific analytics features available differ between the customer and employee onboarding solutions.

Data Visualization 79

Data Visualization Analytic Tools Reporting Tools Feedback Software 79

The Product Coalition

DECEMBER 8, 2020

There is a substantial amount of knowledge available on overcoming the technical hurdles?—?desirability, What’s fascinating is that often it’s not through lack of technical knowledge that new products struggle. Other times, when they are challenged or stated they are rebuffed. All of this takes time.

Development Team Review 148

Development Team Review Technical Review Systems Review Software Review 148

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We build strong technical foundations. Here’s how we do it.

Software Review 118

Software Review Technical Review Systems Review Management 118

Mind the Product

FEBRUARY 19, 2019

Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. Gartner says : “Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”.

White Paper 128

White Paper Analytic Tools Technical Review Data Visualization 128

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 127

Artificial Inteligence Data Visualization Analytic Tools Research Software 127

Indicative

JUNE 7, 2019

Cookies have always been included in digital security and privacy debates so it shouldn’t come as a surprise that Apple and Google continue to create and reinforce policies for web browser cookies to find the right balance between privacy and business. For consumers, this may change the overall web browsing experience.

Data Visualization 75

Data Visualization Analytic Tools User Testing Customer Experience 75

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Product Management Unpacked

JULY 19, 2018

I have served as a CEO several times and have been involved or responsible for the launch of more than 100 products. As a result of my work experience, I know first-hand the strategic, tactical and operational challenges product managers face across the entire life cycle of products – from idea to end of life.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Research Software 84

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 90

Reporting Tools Technical Review User Testing Software Review 90

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization 81

Data Visualization Analytic Tools Reporting Tools Feedback Software 81

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. 1 Logon Times.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. The right of access.

Data Visualization 92

Data Visualization Technical Review Reporting Tools Technical Advisors 92

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life.

Product Management 151

Product Management Product Manager Customer Experience User Testing 151

Modus Create

JUNE 7, 2022

These legacy applications are often hosted on traditional, on-premises infrastructure, which is provisioned for peak user demand, resulting in expensive infrastructure idling for large amounts of time. Technically savvy customers gravitate to products that have the latest technologies and capabilities.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

AUGUST 9, 2018

On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast. We talked about how bots and humans can work better together, when and how to give your chatbot a personality, and how the earliest chat experiences still inform what we build today. Short on time? The future of AI is bright.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

ProductPlan

SEPTEMBER 2, 2021

This topic was top of mind as we reviewed the results of ProductPlan’s 2021 State of Product Management Report and discussed those findings during a webinar with Brittany Edwards of IncorpHERated. The numbers might indicate that women aren’t as interested in product jobs, opting for work outside of technology. Downstream Ramifications.

Leadership 97

Leadership Technical Review Reporting Tools Customer Experience 97

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. At the same time, universities and schools require centralized policies to restrict access to people that move out of their system each year. . Beware of Legacy Tech. Lack of Preparedness.

Education 75

Education Technical Review Research Software Reporting Tools 75