Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Split

AUGUST 3, 2023

Mitigating risks in AI software development requires a combination of best practices, careful considerations, and proactive measures. Test directly in production by rolling new functionality with feature flags, exposing it to small segments of users and in real world environments.

Software Development 52

Software Development Software Developers Software Review Development 52

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 89

Data Visualization Analytic Tools Research Software Customer Experience 89

Modus Create

AUGUST 13, 2024

Whether it’s customer data, proprietary technology, or trade secrets, failing to adequately protect these assets can undermine the entire deal and significantly decrease shareholder value. After all, in a world where code rules, ensuring its integrity and security is paramount to safeguarding the digital assets of any organization.

Software Review 40

Software Review Technical Review Systems Review Data Visualization 40

Userpilot

AUGUST 21, 2024

The pros and cons of Heap, and when it might be time to consider an alternative. TL;DR Heap tracks a variety of data in two ways: Auto capture : Automatically records events like clicks, page views, sessions, and user properties without manual tagging. The main analytics tools Heap offers and how to use them effectively.

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software Events 74

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. The foundation of our operational health is availability.

Software Review 118

Software Review Technical Review Systems Review Management 118

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 92

Reporting Tools Technical Review User Testing Software Review 92

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. But the experiences for many others who rely on tangible interactions with real people?—?they Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Arkenea

JULY 4, 2024

How is the data consumed by different users and applications? Furthermore, continuous monitoring detects security breaches and anomalies in real-time, thereby maintaining proactive security measures. Gain Real-Time Insights: Healthcare data analytical tools capture real-time data from wearables and remote monitoring software.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 17, 2023

Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data. Reminding users why their opinion is important by making your purpose clear. Humanizing your speech with a friendly, conversational tone.

Feedback Software 78

Feedback Software Analytic Tools Product Research Customer Feedback 78

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

Arkenea

JULY 8, 2024

HIPAA Audit Trails and Logs: An Overview Healthcare systems process thousands of activities each day ranging from user access to payments. Audit trails’ main purpose is to maintain a record of system activity by application processes and by user activity within systems and applications.”

Healthcare 52

Healthcare Systems Review Technical Review Software Review 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. CrazyEgg is a heat mapping software with recordings, surveys, and A/B testing.

User Testing 85

User Testing Research Software Feedback Software Product Research 85

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . What is a customer success handbook?

Crowdsource 52

Crowdsource Customer Experience Systems Review Software Review 52

eG Innovations

MAY 29, 2020

Citrix access is session oriented – a session is established at logon time and a connection between the client and the server/desktop being accessed is maintained for the duration of the session. User access to Citrix apps and desktops is highly interactive – mouse clicks, keystrokes, etc.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Technical Review 59

Mind the Product

SEPTEMBER 7, 2018

the professional realm, groups have been crafting their own ethical codes since the 5th century. Over time, this principle became the norm, and sharing knowledge became standard between practitioners. And while the medical profession pioneered the concept of professional ethics, other industries have also developed ethical codes.

Software Review 136

Software Review Technical Review Development Team Review Weak Development Team 136

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

The Product Coalition

MARCH 8, 2023

Healthcare CIOs, responsible for maintaining data quality, face difficulty communicating the business value of IT to executives due to the use of ineffective metrics. Data completeness: Ensuring that all relevant information is captured and recorded can be challenging, especially in high-pressure healthcare environments with limited time.

Healthcare 78

Healthcare Data Visualization Research Software Technical Review 78

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 132

Artificial Inteligence Data Visualization Analytic Tools Research Software 132

The Product Coalition

OCTOBER 19, 2020

As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry.

Technical Review 164

Technical Review Analytic Tools Research Software Automotive 164

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication.

Product Research 197

Product Research User Testing Weak Development Team Technical Review 197

eG Innovations

JULY 4, 2019

The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. 1 Logon Times. In terms of metrics that make up the user experience, logon times are one of the most important for an end-user and for the organization.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Modus Create

JANUARY 12, 2021

Never before has the customer been empowered with so many choices and information about those choices. Customers are savvy, informed, and ready to jump ship if a better product or service comes along. The three defining questions for any modern business are: How can we deliver more value to the customer?

User Testing 59

User Testing Customer Experience Technical Review Feedback Software 59

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 119

Research Software Feedback Software Reporting Tools Data Visualization 119

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. In fact there was tension between designers and developers due to cultural and language differences (most developers were Indian and Asian, the other three designers were white Americans, and I am British West-Indian).

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Coalition

DECEMBER 29, 2021

It’s my favorite time of the year?—?and Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.”

Books 124

Books Systems Review Weak Development Team Software Review 124

Atomic Spin PM

JUNE 19, 2019

Custom software services contracts should call out the promises you and your partner make to each other. I recommend you work with legal professionals for all of your software contract needs. It’s reasonable to expect some guarantees from your custom software partner. Complying with your company policies.

Software Development 40

Software Development Software Developers Software Review Research Software 40

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Amplitude

SEPTEMBER 4, 2020

It’s also about building a user experience. One source of inspiration can be your actual users—the feedback that users leave is invaluable at picking up on what’s working in your design and what should be tweaked. User Defenders —Interviews with Top Design Experts. presented throughout the podcast.

User Testing 59

User Testing Customer Experience Customer Feedback UX 59

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. Other times you won’t be knowledgeable about a particular product you are testing and may need some guidance to write the tasks.

User Testing 94

User Testing Product Research Research Software Customer Experience 94