Remove Customer Experience Remove Policies Remove Roadmap
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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. So, we won’t waste your time. Stop talking about customer-centricity; turn it into action. Every company says they’re “customer-centric,” but very few actually are. Sound good?

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ONE THING on Roadmap as GPS

Product Culture

A good roadmap is a statement of strategy that helps stakeholders understand the destination and the obstacles along the way. For more information about our privacy practices please visit our Privacy Policy here. See Chapter 5, Roadmaps, in Aligned: Stakeholder Management for Product Leaders. How is your GPS?

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The Customer Service Gap Model

BrainMates

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

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ONE THING on Customer Success

Product Culture

My friend Marcus Bittrich, CPO of omnichannel retail platform NewStore says: “By focusing our efforts on making the customer successful, we drive our own business forward.” His team measures both the customer revenue generated through their platform and the increases in that revenue their platform drives.

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Product Management in the Time of COVID?—?Part II

The Product Coalition

Product Management in the Time of COVID Part II: Roadmapping Best Practices The second article in the series highlights how lean roadmapping helps product managers navigate change. It was a video call in March, and her company was announcing a work-from-home policy for the foreseeable future. What are we going to do next?

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What is a Customer Advocate? Responsibilities, Salaries, and More

Userpilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer advocates is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer advocate.

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6 Steps to Stronger Customer Loyalty

Alchemer Mobile

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. Be proactive. Engage at the right moment.