Centercode

FEBRUARY 11, 2021

The pandemic — and the unprecedented uptick in e-commerce that came with it — has changed the way your customers are buying tech, especially hardware products. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior. Customers Are Getting More Self-Reliant.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Intercom, Inc.

MAY 20, 2019

You look to the future and ask yourself, where do I want to be this time next year? In my experience, many product designers who aim to achieve one of these positions tend to ask a seemingly simple question: “What do I need to do to get promoted?” There’s a reason why Netflix has a “no brilliant jerks” policy.

Development 223

Development Leadership Customer Experience Vision 223

The Product Coalition

JUNE 3, 2021

Your support team is asking for more time. And more success means more time, less stress, and ultimately a more meaningful life. But more clearer thinking also means more time for the most meaningful parts of the product , less stress about making decisions, and ultimately more meaningful product outcomes.

Feedback Software 174

Feedback Software Data Visualization Research Software User Testing 174

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. Too much user feedback can present problems: What if the feedback is pulling you in all directions? If acting on everything your users tell you would overstretch your resources? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 135

Artificial Inteligence Data Visualization Analytic Tools Research Software 135

Mind the Product

JANUARY 22, 2019

Noticing early indications of patterns of behavior can help product managers to plan ahead and work specific questions into their learning roadmaps. Great product managers often get “hunches” about aspects of their products or customers, but these hunches must be confirmed with data. What new opportunities could present themselves?

Research Software 166

Research Software Product Research User Testing Data Visualization 166

Userpilot

FEBRUARY 1, 2022

What is product experience? How is it different from customer experience? Why is product experience important for your SaaS? Product experience is part of customer experience. The latter covers the whole customer journey and activities as communication with the support teams too, not just the product.

Customer Experience 79

Customer Experience Data Visualization Analytic Tools Feedback Software 79

Mind the Product

FEBRUARY 19, 2019

In reality, that means investing in the following: Social – making use of the global online discussion, engaging directly with customers and making it easy for customers to share their experiences. Analytics – understanding market and customer behaviour and using that knowledge to make good business decisions.

White Paper 132

White Paper Analytic Tools Technical Review Data Visualization 132

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 93

Analytic Tools Research Software Data Visualization Customer Experience 93

ProductPlan

MAY 22, 2020

Product managers are versatile and possess a broad range of skills, so if any role for company-specific customization suits them, this is it. Customer & Market Insights: Talking to customers and using their feedback to drive product decisions and priorities are essential. When Is the Right Time to Add Product Ops?

Data Visualization 128

Data Visualization Weak Development Team User Testing Customer Feedback 128

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

ProductPlan

MAY 7, 2019

Roadmaps. / The North Star Metric (NSM) is the single metric that best captures the core value that your product delivers to customers. Optimizing your efforts to grow this metric is key to driving sustainable growth across your full customer base,” says Sean Ellis of GrowthHackers. Try it Free. Enterprise. Integrations.

Customer Experience 98

Customer Experience User Testing Weak Development Team Roadmap 98

Intercom, Inc.

APRIL 25, 2019

In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users. New managers also go through five weeks of training on company culture, taking calls from customers and working in the Zappos warehouse. Doing more with less.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. In-App Guides/Survey.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Mironov Consulting

DECEMBER 17, 2023

”  There’s tremendous pressure to minimize the importance of a feature tweak to close this quarter’s big deal, and similar pressure to minimize both the initial effort to make that tweak and the ongoing effort to keep it working.    Users are wonderfully creative about what else our app should do. 

Customer Communications 117

Customer Communications Reporting Tools User Testing Artificial Inteligence 117

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. Time management requires self-control, postponing or delegating trivial tasks that interfere with our work. Our self-control is needed to cope with the many responsibilities we have.

Product Management 159

Product Management Product Manager User Testing Customer Experience 159

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Gainsight

MARCH 27, 2019

Now imagine that your customers are experiencing this disappointment, day-in, day-out. The feedback process doesn’t end with you using the feedback you’ve been given, it ends with you communicating back to the customer. If you don’t close the loop you risk alienating your customers. Worst case scenario: They look elsewhere.

User Testing 78

User Testing Customer Feedback Feedback Software Customer Experience 78

The Product Coalition

OCTOBER 22, 2018

My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. I hope you like the catchy title.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

ProductPlan

MAY 30, 2019

They explore why other solutions aren’t cutting it, and how they’re solving things for the customer with their not-yet-built product. Although everyone should already do this, there are plenty of times when this isn’t the case. It hones everyone in on satisfying customers and delivering value accordingly. Try it Free.

User Testing 98

User Testing Research Software Customer Experience Data Visualization 98

The Product Coalition

APRIL 12, 2021

Give objectives that will help the teammates both gather user and business knowledge fast and build relationships with the business teams. We all have unique valuable knowledge, experiences and ideas we can share. Most of the time we have a mix of pre-defined and open topics. Make sure the objectives are clear during onboarding.

Customer Experience 114

Customer Experience Product Management Product Manager User Testing 114

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. Too detailed sizing efforts. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Intercom, Inc.

JANUARY 8, 2019

Picture this: You’re a designer with a handful of years experience under your belt. You look to the future and ask yourself, where do I want to be this time next year? In my experience, many designers who aim to achieve one of these positions tend to ask a seemingly simple question: “What do I need to do to get promoted?”.

Leadership 152

Leadership Customer Experience Vision Positioning 152

Product Culture

FEBRUARY 21, 2024

At one company I worked at, I tried something different for the next big roadmap release. For more information about our privacy practices please visit our Privacy Policy here. The science fiction story I told was of a future world with happy customers, successful became of our next big release. Speaking of. Register here.

Roadmap 52

Roadmap Naming Presentation Information 52

Product Culture

JANUARY 10, 2024

A smart roadmap focuses on themes instead. Themes define what’s important to your customers at the present time. They generally remain the same over time. For more information about our privacy practices please visit our Privacy Policy here. I talk themes in Chapter 5 of my book Product Roadmaps Relaunched.

Roadmap 52

Roadmap Naming Presentation Books 52

Product Culture

OCTOBER 4, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. Tell me a data story.

Roadmap 59

Roadmap Naming User Testing Customer Feedback 59

Gainsight

MARCH 30, 2020

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our day-to-day products in an effort to stay connected and collaborate with coworkers. What is a high-touch product experience?

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Data Visualization 59

Product Culture

SEPTEMBER 4, 2024

My friend Marcus Bittrich, CPO of omnichannel retail platform NewStore says: “By focusing our efforts on making the customer successful, we drive our own business forward.” His team measures both the customer revenue generated through their platform and the increases in that revenue their platform drives.

Customer Experience 52

Customer Experience Naming Roadmap Positioning 52

Product Culture

FEBRUARY 21, 2024

At one company I worked at, I tried something different for our next big roadmap release. For more information about our privacy practices please visit our Privacy Policy here. The science fiction story I told was of this future world with happy, successful customers became our next big release. Speaking of. Register here.

Roadmap 52

Roadmap Naming Presentation Information 52

Product Culture

FEBRUARY 8, 2024

I am a big proponent of the outcome roadmap: one that focuses on the big picture and vision for customers rather than a long list of features that are often changed, plus dates that are often missed. For more information about our privacy practices please visit our Privacy Policy here. That’s a big number. Let me know.

Roadmap 52

Roadmap Naming Vision Information 52

Product Culture

JANUARY 31, 2024

So you have created the most beautiful roadmap ever. It will make your customers cry with happiness. For more information about our privacy practices please visit our Privacy Policy here. Cover recent progress: Share recent wins and positive customer testimonials. See Chapter 9 of my book, Product Roadmaps Relaunched.

Roadmap 52

Roadmap Naming Vision Presentation 52

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. The foundation of our operational health is availability.

Software Review 118

Software Review Technical Review Systems Review Management 118