Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Usersnap

FEBRUARY 2, 2023

A well-executed product and user feedback policy (PUFP) is a critical aspect of any successful business strategy. A strong PUFP is integral to improving products and services, fostering a sense of engagement and appreciation among customers, and driving growth and innovation.

User Testing 52

User Testing Customer Feedback Feedback Software Reporting Tools 52

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. We build our services with disaster recovery in mind. We leave no stone unturned when it comes to data privacy.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. What is Mobile Test Automation?

User Testing 192

User Testing Analytic Tools Feedback Software Research Software 192

Arkenea

JULY 4, 2024

According to a recent report by Deloitte , in the forthcoming years, the healthcare landscape will be dominated by preventive and wellness approaches, interoperable data, and consumer-driven initiatives. These reports signify the role played by clinical data integration. Which needs aren’t met by the existing healthcare systems?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

eG Innovations

FEBRUARY 18, 2021

There are no firm standards for what makes an application or platform enterprise class, but enterprise-class applications are generally: Open and compatible with existing tools. These assumptions dictate how widely the tool can be deployed and what constraints it has during usage. 2 Integration with Existing Systems and Tools.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Enterprise 52

eG Innovations

MARCH 31, 2022

The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. This integration minimizes user intervention in the configuration of the monitoring system. What can be Achieved using the REST API.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization User Testing 52

Intercom, Inc.

MARCH 7, 2018

These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by stating their aspiration to become the next Uber, Airbnb or Facebook of their field. But what do we know about building technological platforms? How the city relates to platforms.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Amplitude

DECEMBER 2, 2020

That’s why customer experience, or CX, has become a defining factor of business growth. According to Gartner’s Customer Experience Survey , 73% of buyers claim CX is the #1 factor in loyalty—and loyal customers are five times more likely to purchase again. Data Management: Using Reliable Customer Data.

Customer Experience 93

Customer Experience Data Visualization Analytic Tools Reporting Tools 93

Userpilot

AUGUST 21, 2024

The main analytics tools Heap offers and how to use them effectively. The pros and cons of Heap, and when it might be time to consider an alternative. TL;DR Heap tracks a variety of data in two ways: Auto capture : Automatically records events like clicks, page views, sessions, and user properties without manual tagging.

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software Events 74

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 161

User Testing Product Research Testing Reporting Tools 161

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Mironov Consulting

DECEMBER 17, 2023

”  There’s tremendous pressure to minimize the importance of a feature tweak to close this quarter’s big deal, and similar pressure to minimize both the initial effort to make that tweak and the ongoing effort to keep it working.    Far away.    Hard to see.  

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

The Product Coalition

SEPTEMBER 21, 2019

According to a recent report from Coresight , there have been 6,986 store closures so far this year. One of the main reasons so many retail companies are in a death spiral is because they’ve been slow to adopt new technologies. If you don’t want to end up in the retail graveyard, you’re going to have to update your current technology.

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty.

UX 98

UX Reporting Tools Research Software Data Visualization 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 119

Research Software Feedback Software Reporting Tools Data Visualization 119

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

MARCH 25, 2021

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy. What is HIPAA?

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Here are the three biggest obstacles and solutions for overcoming them. Interoperability.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Ask Benny

JANUARY 25, 2020

Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. Too detailed sizing efforts.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product HQ

JUNE 1, 2024

However, nobody was responsible for developing data solutions for analytics operations, scalability, and accessibility for internal data consumers. A data product manager may have to perform duties from company policies, labor legislation, labor laws, and career development to managing employees’ benefits packages.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg.

User Testing 85

User Testing Research Software Feedback Software Product Research 85

Modus Create

MAY 28, 2024

Interestingly, smaller companies cited AI as a greater focus area than their larger counterparts with 10,000+ employees, which were more heavily focused on initiatives like cloud migration, user experience, and modernizing their customer-facing products. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

The Product Coalition

MARCH 30, 2021

these aspects are only a minor part of things that may trigger eCommerce solutions to flop. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers. With that in mind, software quality comes to the fore.

Reporting Tools 92

Reporting Tools Technical Review User Testing Software Review 92

Amplitude

JUNE 24, 2020

As the CEO of a company that serves over 40,000 digital products, I routinely talk about sea changes affecting our customers. Today, Amplitude is sharing our digital report quantifying this impact. From early February to early May, customers sent Amplitude 44% more event data. COVID-19 changed that pattern overnight.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

freshtrax

SEPTEMBER 3, 2019

of employees being interested in taking advantage of telecommuting policies. First, Japanese companies are still hesitant to introduce a work-from-home policy. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. This not only improves immediate results but also helps in developing smarter AI systems over time. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools.

Reporting Tools 100

Reporting Tools ChatGPT Data Visualization Research Software 100

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. But what role will they play in the future of work?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. For learners, AI promises to provide a personalized learning experience.

Education 48

Education Research Software Reporting Tools Feedback Software 48

eG Innovations

SEPTEMBER 22, 2021

In the realm of monitoring products, proactive monitoring usually means identifying potential issues within IT infrastructure and applications before users notice and complain and initiating actions to avoid the issue from becoming user noticeable and business impacting. Formal Industry Standards Around Proactive Monitoring.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Ask Benny

FEBRUARY 26, 2019

Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. Too detailed sizing efforts.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. In this article, i will analyze where Citrix Performance Analytics fits in relative to other Citrix performance monitoring and management tools in the market.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools User Testing 59

The Product Coalition

JULY 17, 2018

Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. Too detailed sizing efforts.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60