Remove Customer Experience Remove Policies Remove Positioning
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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. So, we won’t waste your time. Stop talking about customer-centricity; turn it into action. Every company says they’re “customer-centric,” but very few actually are. Sound good?

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Why stakeholders don’t vibe with user research

UX Planet

But not everyone vibes with user research. Not all of them, and not all of the time. Note: Im mainly counting stakeholders as senior business/organisation figures and subject matter experts (SME), not end-users or other externalgroups. But user research is different. Stakeholders can be particularly adverse.

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Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.

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6 Steps to Stronger Customer Loyalty

Alchemer Mobile

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. Be proactive. Engage at the right moment.

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How customer expectations are rising – and what to do about it

Intercom, Inc.

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

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Platform Management by Brandon Chu

Mind the Product

A product is building something to ship to customers, a platform is building a place where other builders or creators can build things to ship to customers. They are removed from the end users; customers never even know the products they use interact with these platforms. It’s a cycle that propels itself into growth.

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.