Customer Experience Onboarding KPIs Support Training 
Userpilot
OCTOBER 26, 2023
We also share benchmarks, important metrics to track, and best practices. Soft ROI comprises qualitative and less tangible benefits , for example, increased productivity from software implemented to improve internal business processes. Why is important for business growth ? Let’s get right to it. What is the ROI of software?
Amplitude
JANUARY 27, 2021
Everyone in your tech company should spend time with customers weekly. Helping everyone in your organization regularly engage with customers—specifically team members in non-customer facing roles—is powerful and even transformative. We shared learnings and customer stories from the experience regularly.
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ProductPlan
AUGUST 1, 2019
In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Customer loyalty isn’t built in a day. Customer loyalty is a team effort.
ProductPlan
APRIL 5, 2022
But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. Marketing needs to know the value of the new product. The first internal group to train is marketing.
ProductPlan
APRIL 5, 2022
But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. Marketing needs to know the value of the new product. The first internal group to train is marketing.
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