Product Management University

APRIL 25, 2023

Creating a value based resume means it’s time to treat yourself as a product that has strategic (employer) value. The hard part is avoiding the trap of TELLING employers what the product (you) does versus SELLING its value. For example, Grew product revenue by X% at [company name] in 2 years.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Userpilot allows you to create a custom event funnel.

Data Visualization 82

Data Visualization Reporting Tools Analytic Tools Customer Experience 82

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences. Examples from different industries.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Reporting Tools 82

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Could we make the user experience safer?

Artificial Inteligence 182

Artificial Inteligence Data Visualization Product Research Reporting Tools 182

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Paths show you all the actions taken by users before or after a specific event. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. The value of dummy data.

Data Visualization 89

Data Visualization Analytic Tools Software Review Feedback Software 89

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.”

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

The Product HQ

JUNE 10, 2024

Looking for a data science product manager career path? The data science product manager is a new job that combines two separate but dependent roles. It’s rare to find data science product managers with experience and knowledge in both data science and product management.

Data Visualization 52

Data Visualization Artificial Inteligence Technical Review Product Manager 52

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. It shouldn’t be a prerequisite for product management jobs either.

Technical Review 163

Technical Review Product Manager Product Management Research Software 163

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service.

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience.

Blog 87

Blog Analytic Tools Research Software User Testing 87

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

People-First Product Leadership

FEBRUARY 12, 2024

Putting aside variations in timing and frequency, at the core of the performance cycle is company culture, which informs what characteristics are rated most highly. As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews.

Artificial Inteligence 52

Artificial Inteligence Product Manager Product Management User Testing 52

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    “ How hard could it be? 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. all the ingredients of a great startup experience!

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

FEBRUARY 20, 2019

At Anaxi, we don’t have a product manager. To be honest, there are many things we’re still iterating on, and refining our processes will just be a constant effort, as it should be in every company. So our engineering team also happens to represent our own customers. More care, more motivation, more productivity?—?all

Customer Experience 61

Customer Experience Development Feedback Software Reporting Tools 61

The Product Coalition

FEBRUARY 4, 2020

Prioritization and how to do it right remains one of the biggest questions for Product Managers. In our weekly AMA sessions , top Product Managers across the board are asked for how they approach prioritizing features, and how to communicate priorities for stakeholders.

Customer Experience 78

Customer Experience Product Manager Product Management Technical Review 78

ProductPlan

JULY 24, 2020

Communication is a vital skill for product managers. We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. 4 Key Ingredients of an Effective Customer Feedback Request Email. Tell them what you want.

Customer Feedback 76

Customer Feedback User Testing Customer Experience Product Research 76

Userpilot

AUGUST 12, 2024

Have you ever wondered about the product design process for companies like Slack, Loom, or ClickUp? These companies not only follow a user-centric approach to product management. They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time.

Product Research 79

Product Research Feedback Software Research Software Analytic Tools 79

Gainsight

APRIL 18, 2022

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

JULY 28, 2024

TL;DR A UX designer, or User Experience Designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. It can also include preferred skills, experience, and certifications.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio: Product Management

JANUARY 11, 2021

However, these tips may come in handy for developers and product managers as well. . Whether we are developers or designers, our responsibility is to produce products that serve the needs of both the users and the business. It can badly affect the estimation of development time needed, and replanning may be necessary. .

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Retention analysis is offered by both Pendo and Amplitude.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? Here, I’ll explain how applying the hierarchy of value certainty, shown below, can help you to answer these questions and make your product profitable. In fact, some methods are pretty poor.

User Testing 131

User Testing Product Research Customer Experience Weak Development Team 131

Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? What skills and experience should you highlight? Product managers should treat their resumes as products and use their professional skills to develop them. How should it be formatted?

Data Visualization 83

Data Visualization Analytic Tools Technical Advisors User Testing 83

Product Talk

NOVEMBER 16, 2022

Today, we’re excited to announce another new development for Product Talk and yet another way we’re scaling our impact: We’ve expanded our pool of instructors. Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Meet product coach and consultant @ellenjuhlin.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Despite taking a great deal of time, manual classification is error-prone, costly, and inefficient.

Data Visualization 112

Data Visualization Reporting Tools Research Software Systems Review 112

The Product Coalition

JANUARY 25, 2024

If you missed the previous articles: * Introduction to prioritization in product development * Review of Eisenhower Matrix as the most mainstream prioritization technique Imagine that your product is a tree. Users interact with everything that’s above the ground, e.g. interfaces, communication with clients, goods, and ads.

Systems Review 117

Systems Review User Testing Vision Customer Experience 117

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Modus Create

AUGUST 31, 2021

It’s very intuitive, and even those who haven’t used any project/task management tool before can use Trello straight out of the box. . You can set due dates, create checklist items, and communicate with your team through comments. Trello is a well-rounded project management tool that works well for most teams. .

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93