Customer Experience Naming Policies 
Product Culture
SEPTEMBER 4, 2024
My friend Marcus Bittrich, CPO of omnichannel retail platform NewStore says: “By focusing our efforts on making the customer successful, we drive our own business forward.” His team measures both the customer revenue generated through their platform and the increases in that revenue their platform drives.
Userpilot
JUNE 11, 2024
Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.
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Userpilot
AUGUST 28, 2024
Understanding the salary range for customer advocates is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer advocate salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.
Intercom, Inc.
OCTOBER 21, 2021
?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.
Modus Create
MAY 26, 2021
As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.
Userpilot
AUGUST 31, 2024
Whether you’re a seasoned professional or new to the field, understanding the nuances of customer advocates is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer advocate.
Userpilot
MARCH 20, 2023
With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.
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