The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). First, the developers create a wheel.

User Testing 132

User Testing Feedback Software Product Research Research Software 132

The Product Coalition

SEPTEMBER 28, 2022

Strategy and enabling your team to solve problems makes the difference between a boss and an impactful leader. Without well-researched facts that are based on reality for your company and customers ( insights ), you won’t make good decisions. He asked quite innocently in front of my new team, “what’s the product strategy?”

Weak Development Team 131

Weak Development Team Product Strategy Strategy Product Research 131

Amplitude

JANUARY 23, 2018

As VP of Product at Amplitude, I get the opportunity to work with hundreds of different products teams every year?—?ranging ranging from startups with only a handful of engineers to large enterprises with thousands of PMs. Good product team, bad product team Click To Tweet. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

The Product Coalition

MARCH 23, 2022

Vertical Integration for Startups In the past couple of years, I have worked with multiple startups in an advisory capacity and this has provided an opportunity to think about strategy in innovative ways. I apply this lens to a startup that develops solutions in the health-tech market. Beyond “Cheaper, Faster, Better”?—?Vertical

Startups 133

Startups Fractional CTO Technical Review Software Review 133

The Product Coalition

JANUARY 12, 2023

And What You Can Do to Avoid Them Disclaimer: I don’t really believe you can ‘teach’ Product Management. You can only experience it, make your own mistakes and share your insights with the community. Product Managers I work with often tell me that “the purpose” has been decided by top management “a while ago”.

Product Research 129

Product Research User Testing Weak Development Team Customer Experience 129

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Three years later I became a web application engineer at a startup that built software for military and private industries. I became director of communications, leading the development of intranets and web applications.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. The answer: Digital Customer Education (CE). The answer: Digital Customer Education (CE).

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. During my professional career, I’ve spent a lot of time with clients who simply didn’t need my services. But more often, it’s a client who is not ready to develop software. So I wrote this article.

Research Software 119

Research Software Weak Development Team Software Review Development 119

Roman Pichler

FEBRUARY 2, 2021

Once Upon a Time in Waterfall Land. The latter would work with one or more development teams to get the specification implemented. The latter would work with one or more development teams to get the specification implemented. Products are developed using iterative-incremental processes like Scrum.

Agile 255

Agile Product Research User Testing Feedback Software 255

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. The Kano model.

Customer Experience 125

Customer Experience Product Research User Testing Entertainment 125

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

User Testing 127

User Testing Customer Feedback Customer Experience Data Visualization 127

The Product HQ

JUNE 1, 2024

The product management world relies on teams of product people who work in unison toward a central goal. For that reason, each person on the team needs to know exactly what they have to do and how. In the case of someone like a Software product manager, this may prove challenging. What does a Software Product Manager do?

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Shortly after I started, the CEO surprised me by saying I should hire a product manager.

Product Manager 171

Product Manager Product Management User Testing Weak Development Team 171

Product Innovation Educators

MAY 20, 2024

How product managers can master product process Watch on YouTube TLDR – The Product Innovation Charter (PIC) is a short document that provides direction and alignment for a product development project.

Research Software 103

Research Software Reporting Tools Product Research Feedback Software 103

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention. Look no further!

Product Research 89

Product Research User Testing Feedback Software Customer Experience 89

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. Let’s tuck in… What makes for a highly effective Product Manager? ?? the craft of product management, creating customer and business value) 2.

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Weak Development Team Development Analytic Tools User Testing 97

The Product Coalition

DECEMBER 11, 2023

Startups also have a silent killer. It’s what I call a “strategic debt” that is built over time, and at some point, it is impeding any potential progress. Still, because startup life is so hectic — it might feel like business as usual. For startups, this can be the end. We are a startup, after all.

Startups 78

Startups User Testing Customer Experience Roadmap 78

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. Poor prioritization and external pressure are also common causes.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth. Here I’ll discuss how.

Weak Development Team 126

Weak Development Team User Testing Customer Communications B2B 126

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

UX Studio: Product Management

JUNE 14, 2024

This simplicity, however, is just the facade, giving you the confidence of being a master woodworker the first time you pick it up. Based on my experience and after a series of internal mentoring at UX studio, I observed a lot of similarities between Ryoba and how designers use feedback. First, you might blame the quality of the wood.

User Testing 71

User Testing Customer Feedback Feedback Software Customer Experience 71

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. Doing all of these tasks manually drastically increases the complexity and time spent on this type of common research method.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Yet, time and time again, we hit a wall. It fails to deliver valuable insights, game-changing ideas, or even just a decent overview of what users need.

User Testing 116

User Testing Data Visualization Customer Feedback Customer Experience 116

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

Analytic Tools 86

Analytic Tools Research Software Feedback Software Books 86

The Product Coalition

MARCH 8, 2019

Without a proper foundation to sustain growth , startups are liable to collapse on themselves. Furthermore, businesses who focus entirely on fixing internal problems to fortify growth are unable to create solutions their customers are in desperate need of. One alternative is “reskilling” your current teams through corporate training.

Startups 60

Startups Weak Development Team Analytic Tools Customer Experience 60

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

NOVEMBER 27, 2017

Observations of a B2C startup product manager working in enterprise. And as ridiculous as it sounds to an adult (whose sensible and wondrous logic has since been replaced by the mundanity of realism and experience) I may have been guilty of applying the same rationale in the world of business.

Enterprise 99

Enterprise Startups Customer Experience Product Manager 99

Userpilot

AUGUST 18, 2024

We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy. However, to learn more, you’ll have to listen to the man himself as he develops the topic at the 2024 Product Drive Summit. Who is Ant Murphy?

Data Visualization 86

Data Visualization Strategy User Testing Product Research 86

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. As a product manager, you know the drill. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Tricky to give user permissions.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Gainsight

JUNE 20, 2022

This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. A Customer Stakeholder Dichotomy.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 5, 2022

As I’m writing this post, 76,942 employees in tech startups have been laid off due to the recession in 2022 alone (according to Layoffs.fyi Tracker). After some epic tech startup fails in the recent months , the VCs clearly stopped believing in the ‘unicorn dreams’. How to Scale Up Business with a Small Team and No Funds.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

The Product Coalition

SEPTEMBER 14, 2019

How NOT to manage a Startup As a product manager, I led 2 teams in my recent startup gig with a lot of uncertainty, distractions and constant changes that impacted the engineers. A startup that is trying to scale, there are good and bad times.

Startups 60

Startups Weak Development Team Vision Leadership 60

Mironov Consulting

FEBRUARY 12, 2022

 We often feel a lack of agency (control), where our jam-packed calendars drive us from one discussion to the next — with no time to catch our breath or complete action items from the last six meetings.  At our company, can anyone grab open time on my calendar without asking me first?  Can the executive team?  Are

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

NextBigWhat

SEPTEMBER 5, 2020

Very few days I sleep w/o the macabre thought that startups that haven’t PMF-ed are like a candle in a wind tunnel. A … 0/5 Startups die because of: – Fake Product-Market fit. – Slow product development. – lots of biz users than engineers. – Slow product development.

User Testing 123

User Testing Weak Development Team Product Marketing Marketing 123